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Had reservation @ SW Ford in Weatherford to place order called ahead to speak with person doing Bronco orders (Kevin ) left message on VM , no call back , called again on trip from Ft Worth to dealer, unable to speak with any person or manager given VM x 8 . Went ahead to dealer as unable to speak with anyone . Spoke in person with Gen sales manager, Mr Crawford told him that had not had return emails on either of 2 prev emails I sent and never had return calls from VMs left at dealer with 3 different individuals Over past 4 mos . Wanted to order car today , He said that they had failed me , Kevin who could do order at this dealer was not there and that he could not take order that day and that would have to come back. Further he said that they did not want these issues to affect their reputation or relationship with Ford and that they wanted me to shift my reservation to a different dealer. ( a remarkable service recovery process ). When I asked him to let me know who I had to contact in order to shift the reservation he said he would and he did call back and said I had to call Ford , that he was unaware of the number to call and unaware of any deadline to shift reservation from one dealer to another.
I called Ford Customer Service , S/W Bassema and was told that there was no mechanism to shift dealers that I would have to cancel my previous reservation loose my place in line and start over. I told her that this was at variance with what I had understood and she was quite forcefully clear that what I understood from the forum was incorrect
HELP !
I need
a good dealer in Texas preferably in the DFW area
a confirmation from Ford that I can move my reservation up to the 19th
perhaps contact from a regional Ford rep that could smooth this process?
I called Ford Customer Service , S/W Bassema and was told that there was no mechanism to shift dealers that I would have to cancel my previous reservation loose my place in line and start over. I told her that this was at variance with what I had understood and she was quite forcefully clear that what I understood from the forum was incorrect
HELP !
I need
a good dealer in Texas preferably in the DFW area
a confirmation from Ford that I can move my reservation up to the 19th
perhaps contact from a regional Ford rep that could smooth this process?
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