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Issue with ordering from Chapman Ford (anyone else?)

Commodore

Big Bend
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First Name
Rory
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Location
Charlotte
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GMC
Your Bronco Model
Big Bend
I ordered a Big Bend (hardtop) at invoice from Chapman Ford in Horsham, PA.

Ford offered a $2500 rebate if you cancelled your order by March 7th, So I contacted Ashlie Ryan to qualify for the offer.

Ashlie Ryan stated it was actually too late to cancel the order ...but would work with me to deliver the vehicle.

I then found out that it was not too late to cancel. Today, I found out just why they wanted to accept delivery.

They've already sold the car! As of this moment they won't even refund my deposit.


Who Knows?
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TXshaggy

Badlands
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Texas
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2021 Porsche Spyder
Your Bronco Model
Badlands
I had a great experience with Chapman and Ashlie…honored everything to the penny.

Did you try to cancel before 7 March? When was your vehicle scheduled?

Believe the offer was for unscheduled Broncos.

Why is this coming up now, Mar 7th was a couple months back?
 
OP
OP

Commodore

Big Bend
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First Name
Rory
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Location
Charlotte
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GMC
Your Bronco Model
Big Bend
I had a great experience with Chapman and Ashlie…honored everything to the penny.

Did you try to cancel before 7 March? When was your vehicle scheduled?

Believe the offer was for unscheduled Broncos.

Why is this coming up now, Mar 7th was a couple months back?


I got an email on 5/11/23 (from Ford) that the Bronco had just rolled off the assembly line.

I'd previously applied to Ford Credit, so called Chapman ...and was told I needed to apply again.

Called Ford Credit and was told it would be easier to make another online application.

Made another online application and left unresponded-to voicemails with Chapman...

Today 5/25/23 Got a letter of approval from Ford Credit.

Chapman states now that they will refund my deposit...
 
OP
OP

Commodore

Big Bend
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First Name
Rory
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Location
Charlotte
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GMC
Your Bronco Model
Big Bend
Deposit Refunded...
 

prospectfour

Outer Banks
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Pete
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NJ
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'22 Bronco, '18 Tiguan
Your Bronco Model
Outer Banks
They were honest and straightforward with my purchase. I even referred my brother to start purchasing his company pickups from Chapman. Wouldn’t refer my own family somewhere I didn’t trust.

Sorry to hear about the situation OP, hope it gets resolved.
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