Lemon law Ford quality and customer care is awful

[Lksamm]

Anyone dealt with Ford on trying to get a vehicle replaced not a buy back under lemon law? I have a 2023 bronco raptor that the engine was replaced in august because of a cam phaser/timing belt issue. 3 days of driving later after the bronco died and I was stranded on the side of the road with my dog. I'm being told I dropped a valve so another engine replacement. Two engines in a month wasn't what I was expecting from Ford or on their premier off-road Bronco. I bought the extend warranty thank god, but expect that to help when it comes to getting towed ( that's routed to India) or help with a rental car. Ford was asking me to put that on my credit card then try and get reimbursed. Customer support has been awful, not sure what tier 1 support is even for. It's quicker for me to call the dealer and often times I have more information then they do. What happened to quality control? I wouldn't be so frustrated if I felt like Ford even cared about taking care of the customer. Dealership has been great. I honestly would never recommend anyone buy a ford until they can figure something's out.

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[AZ_Liberty]

Lemon Law in all states is generally buy back, not replace. It's also (generally) 3 repairs on the same failure, or 30 days out of service.

 

[Lksamm]

Thank you for the response. I'm my example I've had the car for 5 months it's already been in the shop for the first engine replacement for 30 days, got it back drove it 3 days Second engine blows. Probably get it back in two weeks. I have zero confidence that this one will be any different and reluctant to take it deep into the mountains. I paid 11k under MSRP, wrapped the front for protection, added 7 k of accessories. I know it's a lot to ask, but I just want my raptor to drive! If they gave me what I paid I'm about 30k from getting it replaced. Something is wrong with that.

 

[USSCajun]

Extended warranty didn’t help you now, it is all standard 3/36 warranty. If they buy it back and you move on be sure to request an ESP refund. They won’t chase you for that.

 

[Lksamm]

Extended warranty didn’t help you now, it is all standard 3/36 warranty. If they buy it back and you move on be sure to request an ESP refund. They won’t chase you for that.

When you ESP is that the extended warranty?

 

[TX-Dennis]

When you ESP is that the extended warranty?

It is Ford's name for their extended warranties.

 

[USSCajun]

When you ESP is that the extended warranty?

Affirmative

 

[BigHoof]

It seems like a never ending shit show. Bad MIC top and takes 3 shipped to get a good one. Billions with a B in repairs and defects. No accountability at all. It all starts at the top. Maybe Farley's bonus ought to be tied to quality.

 

[Dude1967]

It seems like a never ending shit show. Bad MIC top and takes 3 shipped to get a good one. Billions with a B in repairs and defects. No accountability at all. It all starts at the top. Maybe Farley's bonus ought to be tied to quality.

That is one of the best posts I think I have ever seen.. Quality has taken a DUMP across the board on most models Ford has done so far. The good ole days are gone IMO. " Waiting on bot reply"

 

[BroncoDude65]

Talking about bad service. My ‘22 Bronco was towed to the dealership on June 11 after the transmission failed. I had every light , bell, buzzer in the thing going off. They didn’t contact me until after 6 weeks because I called and worried them about it. Around the first of September they contacted me and said they would not repair under warranty. I’d have to pay for the repairs which were close to 10k. I called a tow truck & had it picked up and bought my own parts and had it replaced for $4,500. After that all the lights and buzzers were still going off, so I took it to a local shop and had it scanned and they pointed out that there was a severed wiring harness near the drivers back wheel. (They showed it to me) That cause every system to malfunction from ABS, power steering, parking brake, traction control & even the power windows & on & on. So after about 20 mins, problem solved. This thing only has 8,500 miles. Keep it or move it on down the road… idk it’s preforming perfect now.

 

[TellurideBronco]

Read the Washington State Lemon Law. I have attached a link. I think you have a strong case, but I am not an attorney. You should consult one. If you win the case, all legal costs are covered by the manufacturer.

https://www.atg.wa.gov/general-lemon-law

 

[BroncoDude]

Fear not! Ford official account will be along shortly to ask for VIN and dealer in order to take care of you. They will also most likely compliment you on your great looking Bronco and thanks for your purchase. Which is now a brick. Shameful.
~Esteban in Sammamish

 

[BigHoof]

Talking about bad service. My ‘22 Bronco was towed to the dealership on June 11 after the transmission failed. I had every light , bell, buzzer in the thing going off. They didn’t contact me until after 6 weeks because I called and worried them about it. Around the first of September they contacted me and said they would not repair under warranty. I’d have to pay for the repairs which were close to 10k. I called a tow truck & had it picked up and bought my own parts and had it replaced for $4,500. After that all the lights and buzzers were still going off, so I took it to a local shop and had it scanned and they pointed out that there was a severed wiring harness near the drivers back wheel. (They showed it to me) That cause every system to malfunction from ABS, power steering, parking brake, traction control & even the power windows & on & on. So after about 20 mins, problem solved. This thing only has 8,500 miles. Keep it or move it on down the road… idk it’s preforming perfect now.

So was the transmission actually bad or was it the wiring all along? What excuse for not fixing under warranty?

 

[Cornbred]

Your experience same as mine couple decades ago, So nothing has changed. I had engine failure and rebuild and then failures again. Truck would throw check engine code after second rebuild constantly. I tried to get dealer/Ford to buy back but they didn’t give a sh!t.

I ended up getting a lawyer. I was out of state the first time and had to pay rental fees etc to get back home and all rental fees every time it was in for warranty work.

There are lawyers who handle just lemon law cases, Ford will settle out of court. You and lawyer will make some money. Just document and keep everything from dealer etc.

 

[Broncolands]

Wondering if you pay admin fees if they would give you back those too. In that case a replacement t may be better.

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