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Hey Folks,
I purchased the Magnaflow Overland series for my 2022 4dr Wildtrak. Upon unboxing, I noticed that the tailpipe was “fixed” in place, rather than adjustable with a clamp, like I had seen on all of the ads for the system. I thought, well maybe they refined it and it will be fine.
So I proceed to install the system and the tailpipe blows hot exhaust right on the plastic rear bumper.
I reached out to HottExhaust, which is who I bought it from, and they said that I would have to reach out to Magnaflow. Fine.
I called Magnaflow and after a week or so of back and forth, they suggested I “bend the hanger” as an attempt to bandaid the issue while they worked on a resolution (with no eta). That didn’t set so well so I reached out to hottexhaust again and they said I would have to get an approval from Magnaflow in order to get a refund. Not unheard of and I have seen this before.
So back to Magnaflow I went. They agreed to a refund (thank God). After that, all correspondence went radio silent. Nobody responded to me regarding process for returning the system.
3 emails and 2 more weeks later, and I decide to run it through PayPal as a dispute. I had to pay out of pocket for the return ($80), which is a small price to pay to get my money back on a system that was rushed and did not fit properly.
Side note - the system sounded great. Had it had the adjustable tailpipe, this would all be moot. Now with the silence and fight I had to go through, I will likely never buy another Magnaflow product again.
I am sharing all this as a caution for future buyers. Make sure you have a way out if it doesn’t fit properly. And hope that you don’t have to go through the headaches I did.
I purchased the Magnaflow Overland series for my 2022 4dr Wildtrak. Upon unboxing, I noticed that the tailpipe was “fixed” in place, rather than adjustable with a clamp, like I had seen on all of the ads for the system. I thought, well maybe they refined it and it will be fine.
So I proceed to install the system and the tailpipe blows hot exhaust right on the plastic rear bumper.
I reached out to HottExhaust, which is who I bought it from, and they said that I would have to reach out to Magnaflow. Fine.
I called Magnaflow and after a week or so of back and forth, they suggested I “bend the hanger” as an attempt to bandaid the issue while they worked on a resolution (with no eta). That didn’t set so well so I reached out to hottexhaust again and they said I would have to get an approval from Magnaflow in order to get a refund. Not unheard of and I have seen this before.
So back to Magnaflow I went. They agreed to a refund (thank God). After that, all correspondence went radio silent. Nobody responded to me regarding process for returning the system.
3 emails and 2 more weeks later, and I decide to run it through PayPal as a dispute. I had to pay out of pocket for the return ($80), which is a small price to pay to get my money back on a system that was rushed and did not fit properly.
Side note - the system sounded great. Had it had the adjustable tailpipe, this would all be moot. Now with the silence and fight I had to go through, I will likely never buy another Magnaflow product again.
I am sharing all this as a caution for future buyers. Make sure you have a way out if it doesn’t fit properly. And hope that you don’t have to go through the headaches I did.
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