New Order Delay

[CBNash]

Ordered my Bronco Badlands on 26 March. I was told 6-8 weeks for delivery. It went into production on 20 May.

I was then given the delivery window of 10–16 June even though the vehicle window sticker has a Blend Date of 26 May. This window already put me at over 11 weeks.

On 16 June, after hounding the dealer, i was told the date got pushed to 31 July! Another 6 weeks! Vehicle has been built for 3.5 weeks already. Why am I waiting another 6 weeks (in theory – definitely don't trust this date either).

I am debating just cancelling my order at this point. Any guidance on this and if I should be seriously concerned about the integrity of the vehicle??

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[crzyhawk]

I wouldnt be worried about the integrity of the vehicle

 

[CalvinT]

Yours isn't the only Bronco being built. It has to get in line with the rest of them. At least you have dates. I had to wait a year before I had any information. Funny thing about schedules, they get screwd up.

If I remember correctly, I was getting emails from Ford about dates, they did shift some.

Patience grasshopper.

 

[userdude]

I waited 18 months, including the delivery getting pushed 6 weeks after they said they'd started building it. There are various reasons it can be held or delayed (some part(s) need replacing, quality assurance programs, space aliens used it as a toilet). I dunno, I'd just wait to see. It won't be canceled either, they just won't hold it for you.

 

[CBNash]

Yours isn't the only Bronco being built. It has to get in line with the rest of them. At least you have dates. I had to wait a year before I had any information. Funny thing about schedules, they get screwd up.

If I remember correctly, I was getting emails from Ford about dates, they did shift some.

Patience grasshopper.

Thank you for your feedback. I understand what you are saying and your points are valid. Except I haven't gotten any updates. From anyone. Ford tracker hasn't been updated since 20 May. Any information I have is from having to absolutely hound them multiple times via phone, email and text. It has not been volunteered when expectations (set by THEM, mind you) have not been fulfilled.
So why give dates if they will not be met? Dates are meaningless if they aren't honored. It just sets expectations that won't be met -- not a great customer service tactic if you ask me.
I understand delays. I understand not having a set date. What I don't understand is giving time frames and dates, then failing to meet them with absolutely no explanation.
If there was communication, I would feel much better. But that's why I'm here trying to get feedback, as it is certainly not coming from the sources that should be giving it.
But, again, thank you for giving feedback from your experience; it is certainly appreciated.

 

[TrailDamage]

They should be able to provide you the visibility report which would show it's most up to date status. Further they have the ability to view the page that would show info in an even easier to view format. If you want to share your VIN privately I can look into it

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