Passenger Mirror Melting, Hard Top Bubbling... Ford will Warranty

[AK SNO RIDER]

Looks like your rear window hinge cover is warped too....

Not saying it should be happening, but it 100% looks like you're getting that thing in some serious heat somehow and melting it.

As for the honeycomb, that's pretty much normal.

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[Ksjrb03]

My wiper cowl is severely warped too. Don’t need to lift hood to tell you can see it just looking at it. If you figure out how to take the severe heat out of Texas let me know.

Our Broncos in August

 

[BSheppard]

Some of the plastics on the Bronco are just really low quality. I’m not just talking outside either. The inside is a scratch magnet. Hopefully if there is enough warranty issues they will step their game up some.

All that being said I have not had any of the issues but I’m only a month into ownership. This summer in the south should flesh out any issues with heat.

 

[RustysBronco]

All jokes aside, sorry to hear about it and I hope you find some resolution.

 

[RustysBronco]

@Ford Motor Company surely you can do better than this for this customer.

 

[Torx]

Cowl may not be due to heat, mine did it just 2 weeks after purchase. Took it to carmax to see what they'd offer. A few days later I was washing it and noticed the cowl was damaged. They were the first ones to open the hood. I still need to have it fixed, haven't gone to the dealer yet. It will catch and pull up with the hood if not pushed down first.

 

[AZ_Liberty]

If you figure out how to take the severe heat out of Texas let me know.

Not giving us Phoenix folks any warm fuzzy feelings here.

 

[H - 2 CHARLIE]

Cowl may not be due to heat, mine did it just 2 weeks after purchase. Took it to carmax to see what they'd offer. A few days later I was washing it and noticed the cowl was damaged. They were the first ones to open the hood. I still need to have it fixed, haven't gone to the dealer yet. It will catch and pull up with the hood if not pushed down first.

This is just unacceptable ... Toyota would never have this happen to there plastics.

 

[Pkrpro19]

Ford said talk to the dealer. Essentially, the dealer has to say warranty or not. Hoping for good results before i blast

Dealers do NOT decide warranty claims. Dealers submit pictures of problem areas, vin # and mileage to Ford and they decide if it will be warrantied. Dealership is just the middleman/messenger!

 

[CypressCajun]

Dealers do NOT decide warranty claims. Dealers submit pictures of problem areas, vin # and mileage to Ford and they decide if it will be warrantied. Dealership is just the middleman/messenger!

Well, they decide something…. Because they chose not to submit as a warranty claim.

 

[Kos]

You have two pieces of plastic on two completely different places on the car. Manufactured by completely different suppliers and probably not the same type of plastic. There has to be something environmental going on. Like that skyscraper in London that had a concave shape and was acting like a giant magnifying glass and melting cars.

 

[flip]

Well, they decide something…. Because they chose not to submit as a warranty claim.

Did they say anything about Digital Imaging denying the claim? If they aren't on DI, it's 100% the dealers call. Since some of this stuff is expensive, I might have an advisor open a technical assistance case with Ford, take some pics and see what they say or try to get my field service engineer out to inspect. Neither of the two options will guarantee the dealer is going to get paid if they replace under warranty, but it will help since they have access to information, maybe similar issues, we don't.

I'd say likely a intensified solar reflection but it would have to be from how it was parked or at multiple angles to get the mirror cap and rear hinge cover and top.

The cowl trim is loose on every one of these I've seen. As stated above, plastic supplier or recipe has changed and super prone to scratching and breaking even using the correct removal procedures and tools. This is some of the crappiest plastic I've seen on any Ford vehicle and not sure if it's a "green" thing, cheaper recipe or supplier induced but it's not cool.

 

[Ducati1098]

Dealers do NOT decide warranty claims. Dealers submit pictures of problem areas, vin # and mileage to Ford and they decide if it will be warrantied. Dealership is just the middleman/messenger!

That’s not accurate at all. Warranty coverage is determined by the dealer. Also we don’t submit any pictures to Ford, except for rare instances where prior approval is needed.

 

[93_SVT_3503]

Here is an older thread with similar issue;

https://www.bronco6g.com/forum/threads/b-pillar-plastic-issue.28645/

 

[Pkrpro19]

That’s not accurate at all. Warranty coverage is determined by the dealer. Also we don’t submit any pictures to Ford, except for rare instances where prior approval is needed.

I can tell you every single warranty claim ran through my dealership is 100% on Ford to approve or deny. We digital imagine everything and send directly to Ford. It’s not a dealership call. Ford Motor Company is the one who warranties their products, NOT the dealership.


Dealerships are like Best Buy and Walmart that sell Vizio TV’s. You don’t file warranty claim to Best Buy or Walmart but to Vizio itself. Vizio will either repair/replace or say sorry bud it’s not covered!

https://www.fordservicecontent.com/...ck-Warranty-version-2_frdwa_EN-US_12_2019.pdf

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