PSA: Stay away from Eibach

[jessquatch]

Jeez.... I installed their springs on my 24 Sasquatch. Rear was sagging so I sent them everything they required. Pictures, measurements, made me do the song and dance. This is their solution.

Send in the springs for them to test it. If they feel like spring is defective, they'll consider warranting it.
I'm like, so let me get this straight. You want me to put this on the lift, send you the springs for you to do your thing, and the whole time it will be down? 2 -3 -4 weeks?

What more do you need other than pictures and measurements?

First and last time dealing with this company. Luckily Zone offroad came up with a solution.

I can't believe Eibach would fiddle around with a measly $200 part. Why not just send out another set for me to test? So easy.....

Never will I deal with this company again.

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[userdude]

Maybe offer to buy replacements if they will refund you if/when found to be defective? I guess you don't have the ones you took out either? If they sent out free replacements every time someone found something wanting, they probably wouldn't sell them at all.

I'm more put off by the fact they want you to buy the heavier duty set separately, even if that's what you wanted in the first place. Because I want three sets of springs.

 

[SierraBronco]

Jeez.... I installed their springs on my 24 Sasquatch. Rear was sagging so I sent them everything they required. Pictures, measurements, made me do the song and dance. This is their solution.

Send in the springs for them to test it. If they feel like spring is defective, they'll consider warranting it.
I'm like, so let me get this straight. You want me to put this on the lift, send you the springs for you to do your thing, and the whole time it will be down? 2 -3 -4 weeks?

What more do you need other than pictures and measurements?

First and last time dealing with this company. Luckily Zone offroad came up with a solution.

I can't believe Eibach would fiddle around with a measly $200 part. Why not just send out another set for me to test? So easy.....

Never will I deal with this company again.

Pretty wild how some companies handle things. A positive customer experience resonates with people. Rock Krawler is a fantastic example of phenomenal customer service. They really strive to take care of their customers. I’m pretty sure my truss is welded too far back on our axle as we couldn’t get the correct pinion angle while staying within specs on our threads. RK didn’t hesitate to make us longer arms and get them out to us. For $100. Blew my mind, especially since it wasn’t anything they did wrong. Little experiences like that make a big difference.

 

[SierraBronco]

Maybe offer to buy replacements if they will refund you if/when found to be defective? I guess you don't have the ones you took out either? If they sent out free replacements every time someone found something wanting, they probably wouldn't sell them at all.

I'm more put off by the fact they want you to buy the heavier duty set separately, even if that's what you wanted in the first place. Because I want three sets of springs.

That makes sense to me. If I don’t send back the old ones charge my card. No biggie.

 

[userdude]

That makes sense to me. If I don’t send back the old ones charge my card. No biggie.

Rock Krawler selling to a bespoke community of enthusiasts, versus an Eibach selling to a much larger (potentially less savvy and connected) cohort of wannebes and whatnot... Yeah. Not everybody can be RK or Turn Off Road... lol Eibach could've done more (we are also seeing only one side and don't know what we don't know here), but buyer beware in general. Lots of unhappy folks upgrading their trucks in ways they don't understand.

 

[jessquatch]

Maybe offer to buy replacements if they will refund you if/when found to be defective? I guess you don't have the ones you took out either? If they sent out free replacements every time someone found something wanting, they probably wouldn't sell them at all.

I'm more put off by the fact they want you to buy the heavier duty set separately, even if that's what you wanted in the first place. Because I want three sets of springs.

If it worked as advertised, they wouldn't be shipping em.

 

[Figmo]

The true measure of any company is, not what they do when things go right - it’s what they do when things go wrong.

I know there’s nothing special about me. So I can only assume they would respond the same way were I have to have a problem with one of their products.

Thanks for the review. Do please update it if they change their position.

 

[jessquatch]

Guys, it's really about their attitude regarding customer's downtime. I repair cars for a living. I warranty all my work. I always put the "downtime" as priority.

This company expects me to put the car down for God knows how long. I'm just not willing to do that. They did not offer any other solution. And the evidence is clear. I sent them all they needed.

 

[userdude]

Guys, it's really about their attitude regarding customer's downtime. I repair cars for a living. I warranty all my work. I always put the "downtime" as priority.

This company expects me to put the car down for God knows how long. I'm just not willing to do that. They did not offer any other solution. And the evidence is clear. I sent them all they needed.

I dunno, guess you won't be buying any more Ford's...

 

[PetePerkins]

Yea I stopped dealing with them 20 years ago! Purchased a set of lowering springs for a car I had. One of the rear springs was shorter than the other, they made me do a song and dance to prove it. In the end they did nada.

 

[SierraBronco]

If it’s any consolation the 600# Eibach springs we just put up front on ours seem to be of quality and the correct spec. That said - the spring rate was figured out by Rock Krawler based on our specific modifications and weight with their coilovers. Ordered them on Amazon.

 

[mpeugeot]

So what was Zone's solution?

 

[V1Rotate]

So what was Zone's solution?

I'm sure it was just a spacer or perch collar instead of getting the correct spring rate. My guess is a spacer since its the rear

 

[mpeugeot]

Guys, it's really about their attitude regarding customer's downtime. I repair cars for a living. I warranty all my work. I always put the "downtime" as priority.

This company expects me to put the car down for God knows how long. I'm just not willing to do that. They did not offer any other solution. And the evidence is clear. I sent them all they needed.

Did you ask them for any other solutions that would minimize your downtime?

 

[Toccoa]

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