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So after some good reviews, I decided to pull the trigger on Valkyrie 2-Door roof rack. Right after I placed the order on April 28, I called them and asked if I would receive it by May 15 since I knew it was on backorder... I told them this is important because I have a trip planned. I said if you don't think it's going to work, let's cancel before it's too late... They said it would be close but May 15 sounded realistic. They told me to call again next week for an update. A week later I called again to get an update and they told me there are some delays at the factory so they would pick them up from factory and ship them on the 15th and I'd receive it on 18th. This would cause me to lose 3 days of my vacation but I said I want a good roof rack so I will waste 3 days. (Due to my work, very hard to get days off enough to do trips)
Here we are May 18 and the package has arrived. I'm excited and all ready to install it on my Bronco, I open the package and it is missing all the hardware, all of it. Only the frame is packaged and some of the parts have minor damage/scratches on them. I was okay with minor damages part as long as it allowed me to put my RTT on and go on overlanding trip I was very excited for. Missing all of the hardware ruined everything. It seems like Valkyrie is a very small company run by one guy and he isn't very responsive. He tries to take care of his customer but isn't responsive. After 3-4 tries, he answered the phone I explained the situation and he told me to email the pictures and he would ship the missing parts overnight. I sent them within 10 minutes of the phone conversation and guess what, no response and doesn't answer phone calls after several hours. As much as I appreciated his willingness to resolve this. Valkyrie has already ruined everything. The package I received showed that they lack quality control.
Anyways I repackaged everything now and will be shipping them back for a full refund as soon as I can get a hold of them again. I'm very disappointed but I thought I'd share this with you all so you can make an informed decision before ordering from Valkyrie!
Here we are May 18 and the package has arrived. I'm excited and all ready to install it on my Bronco, I open the package and it is missing all the hardware, all of it. Only the frame is packaged and some of the parts have minor damage/scratches on them. I was okay with minor damages part as long as it allowed me to put my RTT on and go on overlanding trip I was very excited for. Missing all of the hardware ruined everything. It seems like Valkyrie is a very small company run by one guy and he isn't very responsive. He tries to take care of his customer but isn't responsive. After 3-4 tries, he answered the phone I explained the situation and he told me to email the pictures and he would ship the missing parts overnight. I sent them within 10 minutes of the phone conversation and guess what, no response and doesn't answer phone calls after several hours. As much as I appreciated his willingness to resolve this. Valkyrie has already ruined everything. The package I received showed that they lack quality control.
Anyways I repackaged everything now and will be shipping them back for a full refund as soon as I can get a hold of them again. I'm very disappointed but I thought I'd share this with you all so you can make an informed decision before ordering from Valkyrie!
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