Why No email from Ford?

[CurtisC]

I gave my dealer my order configuration on January 25th.

On February 2nd my Ford account updated to give me an order number.

But I still haven't received an email from Ford. So at this point, after 22 days, I still don't have any confirmation of the specifics of my order.

When I asked my dealer about that, they simply emailed me a copy of the configurator that I gave them and a copy of my Vehicle Purchase agreement that I signed but that they never signed. The Vehicle Purchase agree as no specifics of my order.

When I asked Ford about not receiving an email from them, Ford, they told me that they don't send any emails and that I should ask my dealer.

So at this point I have no email from Ford and I have no confirmation of my configuration.

How long should it take to get such an email?

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[Judge Rufus]

I received an email directly from Ford Motor Company, not my dealer, about 15 minutes after my dealer input my order.

 

[PSUTE]

I ordered in the late afternoon. Next morning I had a confirmation email from Ford...

 

[NeoS281]

How long should it take to get such an email?

I received my email while at the dealership. The sales associate asked me to confirm that I had it in my inbox. So it sounds like there is some action on the dealership's end....what's your priority code?

I didn't receive an order confirmation from Ford, after my order date of 1/20. With all the discussion about Priority Codes (mine was listed as 99 on my DORA), I sent an email to my dealer asking if he could change my priority code to 19 instead of 99. I received an email back saying I was already a 19; but, 2 minutes later I received the confirmation email from Ford. Sweet!??

 

[jedmisten]

I gave my dealer my order configuration on January 25th.

On February 2nd my Ford account updated to give me an order number.

But I still haven't received an email from Ford. So at this point, after 22 days, I still don't have any confirmation of the specifics of my order.

When I asked my dealer about that, they simply emailed me a copy of the configurator that I gave them and a copy of my Vehicle Purchase agreement that I signed but that they never signed. The Vehicle Purchase agree as no specifics of my order.

When I asked Ford about not receiving an email from them, Ford, they told me that they don't send any emails and that I should ask my dealer.

So at this point I have no email from Ford and I have no confirmation of my configuration.

How long should it take to get such an email?

I ordered my Bronco on January 20th and still haven't received an email confirmation from Ford. My online account says in store order. When I called the Ford, I spoke with the Bronco rep, she said I was fine. At this point, I would say you are not going to receive an email confirmation from Ford. You should be good to do if your Ford account says in-store order.

 

[Lilj4425]

Your dealership screwed up. You’re getting a Ford Explorer instead. Congrats.

 

[Rogues Gambit]

received mine a week later, wonder whats been going on?

 

[CurtisC]

I ordered my Bronco on January 20th and still haven't received an email confirmation from Ford. My online account says in store order. When I called the Ford, I spoke with the Bronco rep, she said I was fine. At this point, I would say you are not going to receive an email confirmation from Ford. You should be good to do if your Ford account says in-store order.

Thanks for the reply. Yes, my account does say in-store order so that's good news. But as I understand it, the Ford email would specifically show my configuration. Since I don't have that, I have no idea if Ford has the correct configuration ordered..

I tell that to Ford Customer Relationship Center and they offer no solution and they tell me that Ford doesn't send such emails.

That's really pretty bad service and it doesn't even sound accurate.

 

[ZackDanger]

The fact that your dealer gave you the order sheet is good. That should be considered the standard when confirming what they put into the system.

As far as the automated Ford emails when an order is submitted... we don't know yet what factors are playing into some people receiving it and others not. Not sure if it's an email SPAM filter thing, or a Ford.com profile correspondence option selection thing... or something else entirely.

¯\_(ツ)_/¯

 

[ZackDanger]

Thanks for the reply. Yes, my account does say in-store order so that's good news. But as I understand it, the Ford email would specifically show my configuration. Since I don't have that, I have no idea if Ford has the correct configuration ordered..

I tell that to Ford Customer Relationship Center and they offer no solution and they tell me that Ford doesn't send such emails.

That's really pretty bad service and it doesn't even sound accurate.

Just to follow up... the Ford email is only a "summary" and does not show all options... so it's not going to be as precise as the doc your dealer supplied. In fact, the doc they supplied is right out of the ordering system, the Ford email is a different system altogether... so it's not always accurate.

 

[Wanted33]

If you haven't already you can call Ford again, and ask if they have your order in the system. If they do you're good to go. If they don't it may be time to do a tap dance on your salespersons desk top. Good luck.

 

[CurtisC]

Your dealership screwed up. You’re getting a Ford Explorer instead. Congrats.

Don't toy with me.

 

[jedmisten]

Thanks for the reply. Yes, my account does say in-store order so that's good news. But as I understand it, the Ford email would specifically show my configuration. Since I don't have that, I have no idea if Ford has the correct configuration ordered..

I tell that to Ford Customer Relationship Center and they offer no solution and they tell me that Ford doesn't send such emails.

That's really pretty bad service and it doesn't even sound accurate.

I think you should be good with your build sheet from the dealer. Worst case, double check with your dealer.

 

[mtap]

Check your spam folder...according to a Ford rep i spoke to, website doesn’t change until dealer send your order. Since your Oder in the site changed, it was submitted...

 

[Wanted33]

Don't toy with me.

I like this guy already.

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