where are you FORD?

[BOLD Renegade93]

It’s a known issue with the manuals. Ford actually has a service bulletin out on it. When it’s really cold outside you can hear the scraping sound at idle. The noise stops when the truck warms up.
Look on you tube. Several people have posted on it . If yours is a ‘23 model they may have fixed it at the factory. At least now they claim to know the actual problem instead of just putting in a new transmission with the same bad gears. But like I said it’s a Chinese made tranny. Hopefully this TSB fixes the problem

Just to be transparent with @BeerForMyHorses , the noise doesn’t only occur when it’s cold outside. It does seem to be worse in colder temps, but I’ve had it happen to me in the summer too. It does seem to lessen when the transmission warms up some. Lots of us waiting on that TSB to be done and a common part that seems to be delayed is a roll pin. Mid-February was the latest quote I’ve heard on that part.

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[JojoReady]

That makes me nervous to take delivery of my manual this April! Have their been other issues with manuals?

There’s a 79 page thread on this. This appears to be the biggest issue yet.

https://www.bronco6g.com/forum/thre...on-scraping-noise-grinding-sound.33282/unread

 

[BRBUSTER72]

i get what you saying and i can tell you there has been no screaming yelling or cusing. while i am waiting for my bronco to get fixed i am running a auto repair shop and i have a 2015 gmc sierra 2500hd diesel that is in my shop right now that i have been waiting of a dpf for 2 weeks but it shipped out Friday believe me i know parts availability sucks right know i see it from both ends. my shop productivity has massively dropped just due to parts taking longer to come in. parts availability is not the issue its not really even the lead time on repair my issue comes from the lack of communication from ford. when they say they are going to stay in contact and do not that is where the issues arises if i chose to not answer the phone when a customer called i would not have customer or a biasness very long.

I understand your frustration. I work for an tractor dealer and we are having a lot of trouble getting parts. At least you understand this but the communication black hole is a big issue. When my 2.7 in my BD blew last July, I was lucky. The dealer rep was not very responsive but when I opened a case with Ford things changed. Communication was much better. The engine took 3 weeks to arrive but a second dealer rep who was good at communicating told me that vehicles that had been waiting longer for parts to show would be ahead of me if their parts showed sooner. It took 2 months to get it back. They also were very careful as they had never pulled a Bronco engine and they made sure everything was OK. I don't know why communication has to be so hard. Just contact me and be truthful and give me facts, don't make excuses.

 

[Jer8716]

got un update today not from ford but by dropping by the dealer today. the rear end showed up this Moring. now the wait for the field service engineer to decided if hes going to come out and help with the install or go with the "see what i see system". either way tech is out today but we have movement finally.

 

[SCBronco1]

my actual complaint was about fords customer servive or better yet lack there of. But at this point i am checking out my options if i can find a resolution with out spend the money on a lawyer then why would i spend not only the money and the time. many lemon law cases are drawn out far beyond months and even into years. so yes if i can resolve this with out the expense and time then thats the way ill go other wise yes the lawyer i use for my business is familiar with lemon law and will help me. but again why would i pay my lawyer even more for a problem theres a chance i can resolve it with out his assistance. at 300 bucks an hour i could do alot more with that money including giving my guys a bonus. or upgrading some shop equipment. its keeping it simple.

I am so sorry to hear about the issues that you are having. I pray that you get a quick resolution and can get back to enjoying your Bronco again. Have you thought of YOGA or Meditation? It might help with the stresses that this is causing.

 

[flip]

This isn't going to help but thought I'd explain how this goat roping works with Fizzord. The people at customer assistance are little more than note takers that will update a case, maybe speak to you after they've already gotten off the phone with the dealer asking why it isn't done yet. The people on the phones don't have any decision making authority and just parrot what the screen says or what the dealer's already told them.

On our end, we diagnose the problem, try to order parts and when the system shows they're backordered we open a GCCT case to try and expedite things. The highest priority is vehicle in warranty and "off-road", AKA, undrivable. I can't say for certain if the GCCT folks have ever helped get us parts faster than if a case hadn't been opened but my gut says, no. They're at the same mercy as we are with what they can see. They might be able to direct ship from the packager which would save a week or so transit time from packager, through the warehouse, then to the dealer but that only helps if parts are available.

Usually when Ford is out we try to source from another dealer(s) when possible. On a lot of the newer stuff there isn't stock or not enough sales for the inventory systems to bring stock in. I agree this whole thing is a freaking joke. You would think the customer assistance people would at least call back and level with you. Not like any of us can crap a part so why not just say it and agree to communicate when they have something of substance to say?

Sorry about your experience and I hope stuff get's fixed sooner rather than later. If you want to DM me your VIN I can which part was ordered and look at DOW. Just a quick look at the parts catalogue shows the original number is superseded so that may be some of the holdup. Don't know if that's a design change or just clerical but most of them are showing new numbers.

 

[Ford Motor Company]

long story short my I picked up my 2022 BB bronco on nov 9th and it has been at the dealer since November 14th for a issue with the 4.27 rear locking diff. the dealer has rebuilt it once after waiting a month for parts, only to put it back together and find it still has the same problem. in comes the field engineer after a couple weeks they come in and its decided to replace the complete axle assembly. the order was placed for the complete axle on dec 30th last check with the dealer was they were told the axle wouldn't even be built until the end of February. Here's where the big issue comes in ford will not respond to phone call from me, emails to the case handler that i was assigned when i first contacted ford. i received two phone calls right after I opened the case, and that's it. i am at a complete loss as to why ford will not respond to me. Friday the servicing dealer also informed me that ford is being reluctant to talk to them. I cant figure out what its taking going on three months to fix a vehicle. keep in mind i didn't even make it to 1000 miles and never took if off road.

when i ordered this thing i joked around about it being broke down more then tit would be on the road. me not being a ford fan boy and not having much luck with fords in the past but i figured i would give them one more shot. well karmas a _____
but seriously three month and counting to get my damn rig fixed. come on ford step up and stop ignoring the issue hoping it will just go away

Good afternoon. Would you please send over a private message with your VIN and dealer info so I can look into this concern on my end? Thank you.

 

[Toccoa]

If you want to DM me your VIN I can which part was ordered and look at DOW.

Would you please send over a private message with your VIN and dealer info so I can look into this concern on my end?

Answer: Choose @flip

 

[flip]

Answer: Choose @flip

I honestly kinda feel bad for the Ford folks working these boards because they don't have much power (that I'm aware of) to do much more than what customer assistance does. Tried to engage with these people to help out when I can but they're hamstrung by corporate and legal rules.

 

[JBlanco]

I have owned a 1993 ford escort first car great and reliable. then came a 95 touras that thing was junk then was the 06 f350 that was junk then the 08 2.4 ranger also junk, then i was given a 86 f250 6.9 idi that was just never even got that one started, i own a shop and that one stung that i couldnt even get it to fire. so yea me and ford are not on good terms even thpugh i am ford certified. this whole situation is just !!!!ed.

and owners manual is easier when you have your bronco although it is avalible to download at hope

So... you like abusive relationships? or are a glutton for punishment?

 

[JBlanco]

So you’re complaining about all your past bad luck with Ford plus what’s going on with this Bronco and you want another Bronco?
Also BBB for lemon law and not a lawyer.

something’s not adding up here.

 

[Jer8716]

So... you like abusive relationships? or are a glutton for punishment?

Lol with ford it's a bit of both.

 

[Bird Dog Off Road]

long story short my I picked up my 2022 BB bronco on nov 9th and it has been at the dealer since November 14th for a issue with the 4.27 rear locking diff. the dealer has rebuilt it once after waiting a month for parts, only to put it back together and find it still has the same problem. in comes the field engineer after a couple weeks they come in and its decided to replace the complete axle assembly. the order was placed for the complete axle on dec 30th last check with the dealer was they were told the axle wouldn't even be built until the end of February. Here's where the big issue comes in ford will not respond to phone call from me, emails to the case handler that i was assigned when i first contacted ford. i received two phone calls right after I opened the case, and that's it. i am at a complete loss as to why ford will not respond to me. Friday the servicing dealer also informed me that ford is being reluctant to talk to them. I cant figure out what its taking going on three months to fix a vehicle. keep in mind i didn't even make it to 1000 miles and never took if off road.

when i ordered this thing i joked around about it being broke down more then tit would be on the road. me not being a ford fan boy and not having much luck with fords in the past but i figured i would give them one more shot. well karmas a _____
but seriously three month and counting to get my damn rig fixed. come on ford step up and stop ignoring the issue hoping it will just go away

I've had a post about this issue as well. Been waiting over a year for mine. 4 replacement parts arrived damaged and the 5 one just did not work. OVER A YEAR!!!

 

[Jer8716]

I've had a post about this issue as well. Been waiting over a year for mine. 4 replacement parts arrived damaged and the 5 one just did not work. OVER A YEAR!!!

I read through your thread looks like you issue if I remember correctly is the magnetic actuator In the house correct. Mine is the housing it's self

 

[Bird Dog Off Road]

I read through your thread looks like you issue if I remember correctly is the magnetic actuator In the house correct. Mine is the housing it's self

Regardless, it's the same experience with @Ford Motor Company . I've had two tickets opened through them and after a short time I get ghosted by them. They say to follow up with the Dealership, but the dealerships can't do anything about parts that arrived damaged.

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