2021 2.3 Turbo failure 350 miles outside of warranty

[UtahBrandon]

2021 Badlands with 60,350 miles and I was getting very low/no boost and the wrench and engine light icons on the dash. Dealership wants $3,500 to replace it ($2,300 in parts). WTF. Anyone had luck with getting a "Goodwill Assistance" bone out of of Ford for such a catastrophic failure 350 miles outside of warranty?
All services done timely and at the same dealership where I bought it. I'm hopeful that will help with the request. I asked the service representative at the dealership to make the request, but I'm not sure how much they may or may not fight for me. Maybe I need to call Ford as well?

Buy some of my Bronco accessories from my signature link below and help a guy out!

Sponsored

 

[Brian_B]

Ouch

I've heard of some goodwill from dealers around here, but it seems to be very hit or miss.

Also, I'd purchase your attic rack but I have something else mounted there.

 

[Valhalla]

Don't replace, time to upgrade!

 

[popo_patty]

Yea that sucks. But if they do a “goodwill” for you then they have to do one for the next guy and the next and at what mileage does the goodwill end? Slippery slope. Can you replace it yourself?

 

[userdude]

Duct tape'll fix it??

 

[Beach_Bum]

Yea that sucks. But if they do a “goodwill” for you then they have to do one for the next guy and the next and at what mileage does the goodwill end? Slippery slope. Can you replace it yourself?

They don't have to offer any goodwill for the next guy and the next guy. Each case is considered. But those with a higher CLV (Customer Loyalty Value) will likely receive more consideration than the "next guy". Customers that get routine maintenance and repairs done at the dealership, number of Ford vehicles purchased, frequency of vehicle purchase and service, etc. will have a higher CLV.

Those that do all their service work might end up costing themselves in the long run when they encounter a costly repair that is dependent on Ford's goodwill.

 

[UtahBrandon]

The Ford Corporate number said there's nothing they can do to provide goodwill despite my loyalty and great record or service at the same dealership There's no option for me not to get it fixed so I told them to order the parts and I'll see if the Service Director can help in any way tomorrow.

 

[Valhalla]

I'm in leadership, I may not be good at it and welcome critique. Here is the relevant part. If there is no "cutoff" for warranty, then there is no guideline. If we start the production line a 6am and you are not on the line to produce at 6am you are late, there is a line. The warranty has a line that you are outside. You are asking to ignore that.

And there is this...

 

[Brian_B]

I'm in leadership, I may not be good at it and welcome critique. Here is the relevant part. If there is no "cutoff" for warranty, then there is no guideline. If we start the production line a 6am and you are not on the line to produce at 6am you are late, there is a line. The warranty has a line that you are outside. You are asking to ignore that.

And there is this...

Yeah - I dont think anyone here is thinking full warranty coverage.

But a 20% loyalty discount here would go a long long way

 

[Valhalla]

double rewards points and a free softdrink?

 

[Brian_B]

double rewards points and a free softdrink?

Is it a Pepsi or Coke shop? Details matter

 

[Valhalla]

Double cola, and a week old sugar cookie.

 

[Brian_B]

Double cola, and a week old sugar cookie.

oooooooooo

Been a long long time since I saw a Deuce.

 

[Valhalla]

It's been there that long!!!

 

[HighVelocity]

Maybe they'll do a Coyote swap on the house if you post a bad Yelp review.

Sponsored