Agree, companies in general rarely spend more money out of the kindness of their heart.
Totally. Remember the Pinto?
Have you ever worked on an assembly line that is as far behind in production as this is? I do feel you but the human factor under pressure to preform comes into play here. I'm not sticking up for Ford corporate. I am saying these workers were probably working 60 to 70 hours a week in physically demanding jobs. These parts are supposed to be in sequence so they just pick them up and install. Now add in vehicles being skipped that can't be built from the global parts shortage and your sequence is screwed. ...
You're taking a specific non-sequitur POV in defense of line workers which is fine and to address it, this has nothing to do with line workers since they aren't the ones in charge of these communications. For all I know, the line is just installing what's put in front of them. The reasons for the screw up dont matter. How management, PR and marketing deal collectively with it does. And in this case they chose a communication strategy that assume their customers are dumb.
I actually did a Business Ethics course in college about the Pinto.
Yes, having a group of lawyers telling a company to fix an issue because of all the possible lawsuits and financial losses, by no means represent "kindness of their hearts".
