Dealer accidentally canceled update

[History]

Just received call from dealer that they accidentally canceled my order. Called and apologized stated they entered the order back but that it now has a time stamp of today. Was also informed they notated it was their fault and worked with their rep to try and get my original time stamp back. Rep informed them that the customer needed to call the CRC at Ford. The CRC states they have been unable to modify time stamps since March. Have to wait until tomorrow for the system to update before next steps.

Update: Had to create a new reservation and dealer is working with Ford on assigning my original time stamp. Unfortunately was told this can take up to three weeks, so if Ford starts previewing orders I won’t be in the running. Hope this doesn’t happen to anyone else.

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[Beach_Bum]

Just received call from dealer that they accidentally canceled my order. Called and apologized stated they entered the order back but that it now has a time stamp of today. Was also informed they notated it was their fault and worked with their rep to try and get my original time stamp back. Rep informed them that the customer needed to call the CRC at Ford. The CRC states they have been unable to modify time stamps since March. Have to wait until tomorrow for the system to update before next steps.

Sorry to hear. I'm sure it will all work itself out.

 

[Judge Rufus]

I believe that I'd be asking for some discount off of dealer invoice as compensation for their mistake.

 

[ilbastarge]

Just received call from dealer that they accidentally canceled my order. Called and apologized stated they entered the order back but that it now has a time stamp of today. Was also informed they notated it was their fault and worked with their rep to try and get my original time stamp back. Rep informed them that the customer needed to call the CRC at Ford. The CRC states they have been unable to modify time stamps since March. Have to wait until tomorrow for the system to update before next steps.

Sounds like the dealership should use one of their "bonus tickets" for you. That or you should get a FAT discount.

 

[ColoradoGuy]

That sucks but good luck. And at least your dealer is being honest and trying to fix it.

 

[Frankie945]

Same thing happened to me at the Corydon IN dealership. Although I think they did it on purpose because I was waiting for ford to let me switch dealers. They can’t do anything about it you need to get a new reservation and back of the line. Sucks I know.

 

[Ripcurl]

Good luck.

I have no idea how the ordering system works, but it shouldn't be that easy to cancel something

Like you should need two guys with their own key standing at least 6 feet apart to do it

 

[BroncoBoy22]

horrible! sorry! Hopefully they work it out

 

[da_jokker]

Just received call from dealer that they accidentally canceled my order. Called and apologized stated they entered the order back but that it now has a time stamp of today. Was also informed they notated it was their fault and worked with their rep to try and get my original time stamp back. Rep informed them that the customer needed to call the CRC at Ford. The CRC states they have been unable to modify time stamps since March. Have to wait until tomorrow for the system to update before next steps.

Mistakes happen... But why were they even in your order in the first place.

Sounds like you should have just earned a Priority ticket.

 

[NotApplicable]

Did you receive a cancellation email from Ford or just the dealership?

It’s possible no such cancellation occurred and your dealer is simply attempting to commandeer early Broncos to sell with significant ADM

 

[ZackDanger]

Sucks, but the fact that they told you and seem to have already started to work on fixing it says to me it’ll probably all work out in the end.

 

[Bronco21fan]

Just received call from dealer that they accidentally canceled my order. Called and apologized stated they entered the order back but that it now has a time stamp of today. Was also informed they notated it was their fault and worked with their rep to try and get my original time stamp back. Rep informed them that the customer needed to call the CRC at Ford. The CRC states they have been unable to modify time stamps since March. Have to wait until tomorrow for the system to update before next steps.

I’d see if you could get some kind of discount since they screwed up

 

[Compta38]

Meltdown doesn't even begin to describe what I would have if that happened to me. I think the term "go ape shit" would be more suitable. I hope your issue gets fixed man.

 

[Drex]

Yeah, I wish I could believe their claim without reservation, but why were they touching your order to begin with? I'd watch your Ford account to see if it gets scheduled just in case. Hopefully if it was cancelled, it was an accident (again though.. Why were they into your order?) and they didn't delete it to move someone else up. Good luck!, and hopefully it wasn't a really early reservation or FE

 

[old goat]

looks like you are History
JK

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