Discount Tire punched a hole in my tire, but replaced it for free.

[GreyZ]

So this is an interesting one.
I noticed the other day that my rear tire had a screw right in the center of my tread. This wasn't a big concern for me, as DiscountTire is only a couple minutes away and by this point they are familiar with me for both flat repair and buying new tires. I went to check if the screw was through the tread, and when I went to pull on it air leaked out and then the head of the screw broke off.

I circled the hole to mark it and popped the wheel off and brought it to Discount. They took a look, said it would be no problem and went to repair it. They get it taken care of and I get it loaded back up and head home to put the tire back onto the Bronco. I get home and as I am unloading the tire, this is what I see. (The gold circle is my mark)

The hole was still there, with a plug about 1" away in a spot I am certain had no hole. I check the circled hole to see if the screw was still in there, and sure enough it was.

I call Discount and tell them what I had found, and I was honestly pretty frustrated. This was right as they were closing, but the guy said to come in a bit before opening the next day and they would get it taken care of first thing.

The guy at Discount the next morning took one look at it and said, "Yeah, looks like you get a new tire today". They owned up to it completely and basically said that mistakes happen and sorry for the hassle. They had the exact tire in stock so they were able to get it swapped and balanced.

Bit of a frustrating situation, but definitely nice when a company makes it right, especially when the flat repair in the first place was complimentary.

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[DesertMike680]

Glad you got it resolved. With that being said, I refuse to go back to Discount Tire.

 

[GreyZ]

Glad you got it resolved. With that being said, I refuse to go back to Discount Tire.

I have had too many good experiences with them. I plan to keep using them. They have at least 2-3 more screw ups before I write off this location. Nowhere else near me will roadforce balance a tire for free, and they aggressively price match anyone.

 

[Felix808]

Mistakes happen, it's how they react to them makes all the difference. I've had good luck with Discount Tires and have been using them 30+ years

 

[Discount Tire]

So this is an interesting one.
I noticed the other day that my rear tire had a screw right in the center of my tread. This wasn't a big concern for me, as DiscountTire is only a couple minutes away and by this point they are familiar with me for both flat repair and buying new tires. I went to check if the screw was through the tread, and when I went to pull on it air leaked out and then the head of the screw broke off.

I circled the hole to mark it and popped the wheel off and brought it to Discount. They took a look, said it would be no problem and went to repair it. They get it taken care of and I get it loaded back up and head home to put the tire back onto the Bronco. I get home and as I am unloading the tire, this is what I see. (The gold circle is my mark)

The hole was still there, with a plug about 1" away in a spot I am certain had no hole. I check the circled hole to see if the screw was still in there, and sure enough it was.

I call Discount and tell them what I had found, and I was honestly pretty frustrated. This was right as they were closing, but the guy said to come in a bit before opening the next day and they would get it taken care of first thing.

The guy at Discount the next morning took one look at it and said, "Yeah, looks like you get a new tire today". They owned up to it completely and basically said that mistakes happen and sorry for the hassle. They had the exact tire in stock so they were able to get it swapped and balanced.

Bit of a frustrating situation, but definitely nice when a company makes it right, especially when the flat repair in the first place was complimentary.

A frustrating experience for sure. Sorry that you had to make a return trip to get the issue resolved, but thankful that store personnel were willing to do what's right, make sure you were completely satisfied and back on the road safely.

Thank you for your support and continued patronage.

 

[zyglyrox]

Yeah, discount tire has always treated me well. Even though I didn’t purchase my aftermarket wheels from them my local store they rebalanced all 5 free of charge in under 40 minutes. Pretty impressive and I have nothing but good things to say. When I replace my tires I’ll be purchasing through them.

 

[Mpatient1]

I'm just trying to figure out how that happens?

 

[kodiakisland]

I've only used discount tire once as I have a local independent shop I've used for years. I was very impressed with that one time though. I ordered online, made an appointment, arrived early and was greeted at my car. The car immediately went into a bay and had the tires installed before I had time to get bored. Great price and great service. I would certainly recommend that shop again, even if I don't use them.

 

[sameoldeddie]

I’m not one to give recommendations very often but every single Discount Tire I’ve been to has been fantastic. Definitely curious what happened here but not at all surprised they made it right

 

[cbrenthus]

I know you say there was no hole there, but the simplest answer is that there was. If you picked up one screw, very possible there was another nearby. I’ve seen screws and nails do very weird things when run over, including a screw that put 3 holes in a motorcycle tire of mine. It poked one hole, then came back out and went in and out like a sewing needle to poke 2 more

 

[CentralIowa]

They earned my business by going above and beyond several times. It’s my go to tire store now without a doubt.

 

[Ground_zero298]

How many miles were on that tire?

 

[Mjtermini]

So this is an interesting one.
I noticed the other day that my rear tire had a screw right in the center of my tread. This wasn't a big concern for me, as DiscountTire is only a couple minutes away and by this point they are familiar with me for both flat repair and buying new tires. I went to check if the screw was through the tread, and when I went to pull on it air leaked out and then the head of the screw broke off.

I circled the hole to mark it and popped the wheel off and brought it to Discount. They took a look, said it would be no problem and went to repair it. They get it taken care of and I get it loaded back up and head home to put the tire back onto the Bronco. I get home and as I am unloading the tire, this is what I see. (The gold circle is my mark)

The hole was still there, with a plug about 1" away in a spot I am certain had no hole. I check the circled hole to see if the screw was still in there, and sure enough it was.

I call Discount and tell them what I had found, and I was honestly pretty frustrated. This was right as they were closing, but the guy said to come in a bit before opening the next day and they would get it taken care of first thing.

The guy at Discount the next morning took one look at it and said, "Yeah, looks like you get a new tire today". They owned up to it completely and basically said that mistakes happen and sorry for the hassle. They had the exact tire in stock so they were able to get it swapped and balanced.

Bit of a frustrating situation, but definitely nice when a company makes it right, especially when the flat repair in the first place was complimentary.

Exactly why I only use Discount Tire! They stand behind their work and products.

 

[cgv]

Was the screw at an angle? Looks to me like it could have been drilled straight out from the inside, instead of following the angle of the hole.

I've done many a flat repairs in my time working at DTC when I was going through college. Don't recall making a mistake like this, but could see how it happens if there is a steep angle on the screw and the tech didn't verify the angle prior to drilling.

 

[Discount Tire]

Thank you all for your continued support! We do appreciate the kind words!

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