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- Your Bronco Model
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Granger,Updated 7/30/2020 5pm central
Bronco Reservationist Dealer Change Process
Consumer interest was so high the night of our reveal, some aspects of our website did not perform as intended for selected Bronco enthusiasts. To resolve any concerns that may have been caused, we have enacted a change dealer process for current Bronco and Bronco Sport reservation holders. This process will be open to all US reservation holders, although not all consumers will be contacted as most of the concerns took place during the first four hours of the reveal.
Starting July 29th, all consumers who placed a reservation between the hours of 8 pm – Midnight EST the night of reveal on July 13th are being notified of their current dealer and informed of the process to change their dealer in case they were unable to select their preferred dealer. These communications are being staggered throughout the first few weeks of August to ensure a smooth customer experience with our call center.
Terms and Conditions:
· Customer must contact the Ford CRC to begin the process at (800) 334-4375
· Each reservation number can only change dealers once
· In order to ensure customers proceed to order with the correct dealership, change dealer requests must occur before close of business on October 31st, 2020
· The change dealer process occurs real time during the request being processed by the CRC agent
· Customers will receive a change dealer confirmation via email and will be refunded their $100 and now will hold a $0 reservation at the new dealer
· The first dealer will be notified of the cancellation in WBDO and via email to the current reservation contact set up in the eCommerce portal
· The second dealer will receive notification in the normal channels: WBDO, Dealer CRM and hot alert email. This new reservation is held at $0
Note: Due to technical limitations the original dealer may not see the cancellation record in WBDO for a short period of time. Our technical teams are working to bring these records back into your WBDO screens by mid-August. Thanks for your patience on this.
Why can a customer only change the dealer 1x before October 31st?
The reservation was made between the customer and the Dealer. We are only instituting this change due to system issues that occurred the night of the reveal where some customers were not able to place their reservation with their preferred Dealer.
Why is October 31st significant?
This date was chosen as it is prior to the order bank opening when customers will be eligible to place an order with their preferred Dealer.
When this letter gets posted and someone who doesn’t receive it sees it and says they had an issue but didn’t receive a letter, will we let them change their dealer?
Yes, anyone who contacts the CRC will be able to change their Dealer one time.
What if a customer didn’t receive the letter, didn’t have a problem, and still wants to change their dealer – can they?
Yes, anyone who contacts the CRC will be able to change their Dealer one time.
Why isn’t Bronco Brand / Ford letting all customer’s verify or update their dealer preference?
The reservation was made between the customer and the Dealer. We are only instituting this change due to system issues that occurred the night of the reveal where some customers were not able to place their reservation with their preferred Dealer. We are not asking all customers to verify their Dealer as it would be an additional step we would be asking them to take that would not provide any benefit if everything went as planned the night of the reveal.
The Bronco Team
Update 7/29/2020
We understand that there has been concern about Dealer selection for reservations. Our teams are working to ensure all customers can select and do business with their preferred dealer
(800) 334-4375 is the phone number to change your Bronco Reservation to Granger Ford. Our zip code 50109 for their reference if needed.
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I have received many emails and PM on it..
1. Can a customer make changes to their reservation? Customers will be able to make changes and complete their Bronco configuration at the time the reservation is converted to an order.
2. Will reservations be fulfilled in the order placed? Reservations will be fulfilled in approximately the same order received, based on final ordering and production of similarly configured Broncos.
3. When will customers be able to finalize their reservations? Reservations open on July 14th and will be finalized when customers complete the process with your dealer; that’s expected to be July for Bronco Sport and December for Bronco.
Ford no where states that you cannot change the First Edition to another dealership...
This information above is from our Regional sales manager...
Another great question came up about losing place in line to change dealerships
A - You will NOT lose your place in line on the production of the Bronco by changing dealerships...
updated 07/23/2020
I just talked to my Ford representative and it is NOT true about cancelling to reserve at another dealership!
Ford is working on a revamp to the site so that you can log in, go to your reservation and modify it there...
She will call me when it is done and ready...
As for the information here...I asked her to go to the site and she said Oh My I see...
She was going to reach out to her development team on the site and see if they might be able to reword that...
Updated 7/24/2020
You can change the model or door configuration of your reservation(S)
The only caveat, is understandable, you cannot specify a FIRST EDITION unless you have one reserved however you can have an FIRST EDITION reserved and move to a different model like everyone else..
I Just called Walnut Creek (Nor Cal) Ford Today and Kerry would confirm NOTHING about pricing (x-plan, ADM, under Invoice sales, Military, first responder, educators discount) and insinuated that dealers offering a discount now were lairs and it was simply a sales tactic to get your reservation which i find really hard to believe. I would am considering coming all the way to Iowa (Nebraska boy full disclosure) to get a good deal. I hate that nobody in CA seems to be honest.
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