Key not found error

[brentallan4421]

So I pulled up to a Town Pump station in Three Forks MT for a coffee. When I came out my door wouldn't unlock and the clicker would not unlock it. I had to use the manual key. When I got in and tried to start the Bronco it alarmed and stated that the key was not found. After much lock unlock try the manual key in the door etc I got the alarm to shut off, but still no key found. I started it remotely with the app and shut it off as well, still no key found. I finally called my sales guy Michael Folson with Helena Motors. He did some searching and called me back right away with the fix. Place the fob in the small fob indentation in the bottom of the center console. That did the trick. Unsure why it happened, interference?

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[Collinabc123]

Other people have had this problem, @Ford Motor Company should look into this

 

[brentallan4421]

Other people have had this problem, @Ford Motor Company should look into this

Or at least train us on how to get it to work when it happens....

 

[MayhemMike]

Dead Fob battery?

 

[brentallan4421]

Dead Fob battery?

Nope has worked since. Sales guy said some other folks had it happen to them at gas stations as well. Not Broncos though.

 

[Razorbak86]

So I pulled up to a Town Pump station in Three Forks MT for a coffee. When I came out my door wouldn't unlock and the clicker would not unlock it. I had to use the manual key. When I got in and tried to start the Bronco it alarmed and stated that the key was not found. After much lock unlock try the manual key in the door etc I got the alarm to shut off, but still no key found. I started it remotely with the app and shut it off as well, still no key found. I finally called my sales guy Michael Folson with Helena Motors. He did some searching and called me back right away with the fix. Place the fob in the small fob indentation in the bottom of the center console. That did the trick. Unsure why it happened, interference?

Or at least train us on how to get it to work when it happens....

It's covered in the Owner's Manual...

 

[BroncoSarge]

Our FOBs refused to work one time. Both of them. We got it to work when we took one of them, out of range to the rig. Never happened again since.

 

[Lil Red Broncette]

I would expect some interference. There have been cases where some locations had some interference source and cars reliant on electronic remotes for access to the vehicle and/or starting would not work in those "dead zones". Some were traced to some business or individual that had something interfering.

Most instance would not be that dramatic but may only intermittently cause a problem and may depend on exact model of car/remote and even exact location of the vehicle. Moving a couple feet could make a difference.

I run a great deal of radio gear and notice that the level of interference (especially in gas stations) gets worse and worse. It would not surprise me if at some locations (possibly related to exact position of vehicle), that these wireless keys don't generate enough signal to overcome interference.

The cell phone network thru which the app works is different enough frequency that it still worked. With digital radio and cell phones (which are also digital), many interference sources simply aren't noticed.

 

[AZ_Liberty]

It's in the owner's manual, which you have to buy separately.

 

[brentallan4421]

It's in the owner's manual, which you have to buy separately.

Right, couldn't access it until I got the fob to be recognized. LOL the hard copy would have saved me. Thankfully the sales guy came through.

 

[flip]

We have a couple places in town where this happens on a fairly regular basis, one is a vacuum cleaner shop. It's some type of interference but unsure what from. We suspect exterior lighting but don't have the equipment to verify it's not from emf or wi-fi.

Another note on the battery. They have to be at least 3.0V+, 2.9 or lower is a no-go. It may work but won't function reliably. If you use the fob to lock/unlock/start frequently, replace once a year. A good DVOM is helpful. We've gotten "fresh" batteries that test bad out of the blister pack so check before replacing. Had numerous people think their fob was bad even after a new battery because it was weak.

 

[Gilligans_off]

It's in the owner's manual, which you have to buy separately.

FYI, there's a copy in the FordPass app

 

[brentallan4421]

FYI, there's a copy in the FordPass app

Right, wasnt thinking too clearly at 11:30 at night.. Would have found it evetually, but my awesome sales guy bailed me out.... Michael Folsom Helena Motors Highly recommended.

 

[Jawaburger]

It's in the owner's manual, which you have to buy separately.

I downloaded it from Ford for free.

 

[Firefight911]

Or at least train us on how to get it to work when it happens....

They do! It's called read your manual.

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