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I am new to posting so not sure if I should have posted as a reply or just added this to the existing thread.
I reserved fairly early on 7/23/2020 with my $100 deposit and then waited for news to order with my dealer until 1/20/2021. When my dealer was ready for me to order, I was one of 8 reservations, and there were only 5 allocations for the dealer. The dealer said they were doing first come first serve order conversions and those that didn't convert to order would have their reservation canceled and lose their place entirely. They also required a $1000 dollar deposit to convert to an order at that point. I see no problem with the deposit, but I am not sure that the reservation holders would have been canceled at that point or if it would have been shuffled on. Needless to say, I converted it to order and put $1000 down on the 20th and got put in the system with my order. I ordered a 2 door badlands manual lux package, so I knew there were many constraints that would cause delay with my configuration.
I waited much like the rest of you, getting the promises from Ford on price protection and points and everything, but little when it came to actual updates. In October I was informed that I would be shifted into 2022 and needed to rebuild my Bronco with the build and price tool. I quickly rebuilt, changing only the paint color (from black to green) and adding the sasquatch package, now available with the manual. I only removed the things that were no longer optional and did not add any other accessories or packages. I put this in on 10/19/21.
More waiting and ultimately I was scheduled on 7/29/2022 and built on 8/28~ish/2022. My dealer received the shipment on 8/29/2022, and I completed the purchase on 9/3/2022.
(I start referencing this forum heavily: https://www.bronco6g.com/forum/threads/the-ultimate-2022my-price-protection-flowchart.46571/)
Through "negotiating" with my dealer I did get the $1100 dollar down payment taken off, both the reservation and my order down payment. For the price protection, we had difficulties, as my dealer was seemingly unaware of the price protection policy, and had no clue how to do it, and neither did their contact at Ford. They found my certificate somewhere and put it in the system and it did take off the $975 from column A for 2-door badlands. This did not take off the $2000 from column B for the midyear price increases. Slightly concerned since I was buying outright and not financing (third-party financing), I called Ford marketing and spoke to an individual who only identified themselves as "Bradly" which is all but useless in a large company. They said that the 2k was issued as a rebate and WOULD BE SENT TO MY HOME ADDRESS after they verified that I the reservation holder purchased the vehicle. I accepted this and moved on with the purchase and then waited for my $2000 rebate from Ford. Just this week I called marketing at Ford again and asked, and they said this 2k would have been sent to my dealer that I need to talk to them and that they could do nothing about it.
I see on the thread linked above that people are claiming to have gotten checks from ford directly, and also claiming the opposite so I am not sure what is the truth. It seems with 800 numbers that you get a different answer based on who picks up the phone.
I do not appreciate being given the run-around and I do not know what my next steps should be. I will probably end up going to my dealer in person and talking, but I'm sure if they got the 2k they pocketed it and have no obligation to give it to me. Ford definitely bait-and-switched this MSRP price protection. It should not take this much fighting and effort from a consumer to get what was guaranteed by the company.
Any help or feedback from @Ford Motor Company is appreciated.
Ultimately I am asking: 1) How did others that outright bought their Bronco receive the second price protection amount? 2) What should I do and who should I contact at Ford to resolve this/file a complaint?, 3) Am I right in thinking I get both column A and B price protection? I followed the chart and looks good to me and others I asked.
I think it is downright wrong that I was told by a Ford employee something and that they would not identify themselves with a full name or employee number so that they can be accountable for what they said. It is also upsetting that ford cannot roll out this policy to its dealers in a more informed way so that it is not a disaster when it comes to purchasing.
I reserved fairly early on 7/23/2020 with my $100 deposit and then waited for news to order with my dealer until 1/20/2021. When my dealer was ready for me to order, I was one of 8 reservations, and there were only 5 allocations for the dealer. The dealer said they were doing first come first serve order conversions and those that didn't convert to order would have their reservation canceled and lose their place entirely. They also required a $1000 dollar deposit to convert to an order at that point. I see no problem with the deposit, but I am not sure that the reservation holders would have been canceled at that point or if it would have been shuffled on. Needless to say, I converted it to order and put $1000 down on the 20th and got put in the system with my order. I ordered a 2 door badlands manual lux package, so I knew there were many constraints that would cause delay with my configuration.
I waited much like the rest of you, getting the promises from Ford on price protection and points and everything, but little when it came to actual updates. In October I was informed that I would be shifted into 2022 and needed to rebuild my Bronco with the build and price tool. I quickly rebuilt, changing only the paint color (from black to green) and adding the sasquatch package, now available with the manual. I only removed the things that were no longer optional and did not add any other accessories or packages. I put this in on 10/19/21.
More waiting and ultimately I was scheduled on 7/29/2022 and built on 8/28~ish/2022. My dealer received the shipment on 8/29/2022, and I completed the purchase on 9/3/2022.
(I start referencing this forum heavily: https://www.bronco6g.com/forum/threads/the-ultimate-2022my-price-protection-flowchart.46571/)
Through "negotiating" with my dealer I did get the $1100 dollar down payment taken off, both the reservation and my order down payment. For the price protection, we had difficulties, as my dealer was seemingly unaware of the price protection policy, and had no clue how to do it, and neither did their contact at Ford. They found my certificate somewhere and put it in the system and it did take off the $975 from column A for 2-door badlands. This did not take off the $2000 from column B for the midyear price increases. Slightly concerned since I was buying outright and not financing (third-party financing), I called Ford marketing and spoke to an individual who only identified themselves as "Bradly" which is all but useless in a large company. They said that the 2k was issued as a rebate and WOULD BE SENT TO MY HOME ADDRESS after they verified that I the reservation holder purchased the vehicle. I accepted this and moved on with the purchase and then waited for my $2000 rebate from Ford. Just this week I called marketing at Ford again and asked, and they said this 2k would have been sent to my dealer that I need to talk to them and that they could do nothing about it.
I see on the thread linked above that people are claiming to have gotten checks from ford directly, and also claiming the opposite so I am not sure what is the truth. It seems with 800 numbers that you get a different answer based on who picks up the phone.
I do not appreciate being given the run-around and I do not know what my next steps should be. I will probably end up going to my dealer in person and talking, but I'm sure if they got the 2k they pocketed it and have no obligation to give it to me. Ford definitely bait-and-switched this MSRP price protection. It should not take this much fighting and effort from a consumer to get what was guaranteed by the company.
Any help or feedback from @Ford Motor Company is appreciated.
Ultimately I am asking: 1) How did others that outright bought their Bronco receive the second price protection amount? 2) What should I do and who should I contact at Ford to resolve this/file a complaint?, 3) Am I right in thinking I get both column A and B price protection? I followed the chart and looks good to me and others I asked.
I think it is downright wrong that I was told by a Ford employee something and that they would not identify themselves with a full name or employee number so that they can be accountable for what they said. It is also upsetting that ford cannot roll out this policy to its dealers in a more informed way so that it is not a disaster when it comes to purchasing.
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