- First Name
- Tom
- Joined
- Jan 29, 2022
- Threads
- 7
- Messages
- 113
- Reaction score
- 127
- Location
- Germantown,TN
- Vehicle(s)
- 2022 OBX; Tesla M3; BMW X3
- Your Bronco Model
- Outer Banks
- Thread starter
- #1
My apologies to everyone if the following seems rash or obnoxious, but I hope after reading below you will understand my plea for assistance. I know that members of the Ford Team read these threads on occasion, and I have nowhere else to turn except for direct intervention, as my Dealer cannot (or will not) find a solution to my issue.
Short version: I reserved an OBX 6/20/21 and converted the reservation to an order on 10/15/21 online (this is important). In December my salesperson said there was an issue with my order and ever since then I have been pushing them to fix this. 10 months later, no solution; despite calling, emailing, texting and showing up every 3 or so weeks. After finally getting the general sales manager involved, they figured out that Ford either never sent, or the dealer lost, the email from Ford to enter my order in WEBDO, complete the paperwork and have me sign the order. I would note here that I have paid the $100 reservation and $500 order deposits. With the order banks being closed since March, they have not been able to enter the system and because it is not in WEBDO, they cannot convert my 2022 order to a 2023. They cannot figure out what to do (or continue fail to engage with Ford sufficiently), so my order has been in limbo for almost a year and looks like that will remain the case. They obviously cannot enter a new order, etc. Among other issues, I am concerned that if this is not converted by the November date, my order is dropped.
If anyone has any thoughts, I would appreciate them, but it appears that only direct action by persons at Ford itself can help. Therefore, if anyone at FMCo can help, please reply to this post or DM so I can provide additional details.
Thank you in advance.
Tom Ryan
Short version: I reserved an OBX 6/20/21 and converted the reservation to an order on 10/15/21 online (this is important). In December my salesperson said there was an issue with my order and ever since then I have been pushing them to fix this. 10 months later, no solution; despite calling, emailing, texting and showing up every 3 or so weeks. After finally getting the general sales manager involved, they figured out that Ford either never sent, or the dealer lost, the email from Ford to enter my order in WEBDO, complete the paperwork and have me sign the order. I would note here that I have paid the $100 reservation and $500 order deposits. With the order banks being closed since March, they have not been able to enter the system and because it is not in WEBDO, they cannot convert my 2022 order to a 2023. They cannot figure out what to do (or continue fail to engage with Ford sufficiently), so my order has been in limbo for almost a year and looks like that will remain the case. They obviously cannot enter a new order, etc. Among other issues, I am concerned that if this is not converted by the November date, my order is dropped.
If anyone has any thoughts, I would appreciate them, but it appears that only direct action by persons at Ford itself can help. Therefore, if anyone at FMCo can help, please reply to this post or DM so I can provide additional details.
Thank you in advance.
Tom Ryan
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