Fordās website required a res fee in Aug ā21. When I placed my order online in Oct ā21 they required $500 deposit. Both are credited towards the purchase. Not sure who holds the $100, I believe Ford, and my dealer is holding the $500. When I got my MY23 purchase agreement, both showed on it.
Right. I didnāt realize this and apparently neither did the sales guy, assuming he did anything. Know this nowā¦again @Ford Motor Company needs to work with dealer to push order through WEBDO
Is the $500 fully refundable? I only have $100 refundable on my order. There is no way I'm committing anything more to a vehicle Ford won't commit to delivering in a reasonable timeframe.
If I do choose to go down this route (not an option now) and I donāt get my monies back, the state AG will definitely be involved and probably a private civil action on my part.
Hope this helps, but I went back and forth with the dealer on price protection. I finally got him to give me the name and contact info for the zone Ford Rep. I know it's two different scenarios, but found out from the zone rep he was unaware of my situation (my dealer said he was in constant contact with Him). He contacted the dealer directly and within a few hours it was fixed. Go by E-mail if possible and send him everything you have, it seems they are and have been very helpful with some of these dealers just straight up lying to customers. Good luck!
Apparently the general sales manger spoke to the zone rep a few weeks ago and they had a plan. Then they laid off the zone rep, again apparently. What I do know is when I went in yesterday and learned that the zone rep and the plan disappeared, the dealer did nothing.
I understand but this Dealer is screwing you know and will do so again later. Get your money back and go to a honest dealer. Re=order and wait or find one close to you want on a lot and maybe a good dealer will sell at MSRP.
The problem is the way the system is set up now, I cannot reorder and there aināt no Fān way I am losing my priority at this point. This will get fixed by Ford and the dealer and then the discussion will turn to being made whole due to this screw-up.
Interesting. Well, Iām going to take that to the dealer if I donāt hear from them with news. Im already spamming social media, and are going to start levering some contact to see if I can connect with someone in Fords legal department (I happen to be a lawyer soā¦.that might unfortunately come into play; hope not) or communications department. So far a Ford social media person Iāve been messaging through the BN site all day has come back and said āoh we see your order. Talk to the dealer with questions ā. Completely ignoring the situation and my ask. Iām a bit incensed at the moment
So out of curiosity what loss can you tangibly sue for? What damages have you incurred that could be righted with a suit?
So the order does exist, and CS has verified that. Your dealer has acknowledged receipt of the $500, correct? What you are missing is the DORA. Why can't they print you a DORA again? Dealer claims there is an "issue" w/the order? Can they be more specific? If a converted order is seen by Ford it must be in WBDO. If it hasn't been pulled for production (which is closed now for 22my), then you will have to convert it to a my23 order. They should be able to print you a DORA then...or am I missing something? Agreed, your dealer is being very sloppy, but if there is a real order in the system, that shouldn't matter
As you can see, they have the order. As you can also see, the order number isnāt right (which no one told me in the first 9 months of me forcing them to look at the issue ).
