- First Name
- Phil
- Joined
- Jul 21, 2020
- Threads
- 41
- Messages
- 4,312
- Reaction score
- 14,284
- Location
- IN
- Website
- www.ruxerparts.com
- Vehicle(s)
- Fords
- Your Bronco Model
- Badlands
I assume the dealer has already involved their sales rep and he/she has not been about to fix? If not, it needs to move to their regional manager. If regional manager has not been able to fix, I don't know where to go because the scheduling team is pretty much firewalled off from everyone on this side.
That said, I got a "reservation" that never got converted to an order dumped on us without warning a few weeks ago. I've not spoken with the customer so I don't know how she went about getting a transfer or how long it took. She told our salesman that Ford said they would get her BL scheduled and built right away after we move it to an order. Don't know if that's true or just hopeful thinking but she was an early reservation and if this is accurate, Ford has a way to track and push it without us doing anything but submitting the order. Common sense would dictate someone at Ford would've been in contact so we know what's going on but yea, Ford.
I'll see if Ron can get more info from her to see what direction she took to get it moved.
That said, I got a "reservation" that never got converted to an order dumped on us without warning a few weeks ago. I've not spoken with the customer so I don't know how she went about getting a transfer or how long it took. She told our salesman that Ford said they would get her BL scheduled and built right away after we move it to an order. Don't know if that's true or just hopeful thinking but she was an early reservation and if this is accurate, Ford has a way to track and push it without us doing anything but submitting the order. Common sense would dictate someone at Ford would've been in contact so we know what's going on but yea, Ford.
I'll see if Ron can get more info from her to see what direction she took to get it moved.
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