Right. I didn’t realize this and apparently neither did the sales guy, assuming he did anything. Know this now…again @Ford Motor Company needs to work with dealer to push order through WEBDO
If I do choose to go down this route (not an option now) and I don’t get my monies back, the state AG will definitely be involved and probably a private civil action on my part.
Hope this helps, but I went back and forth with the dealer on price protection. I finally got him to give me the name and contact info for the zone Ford Rep. I know it's two different scenarios, but found out from the zone rep he was unaware of my situation (my dealer said he was in constant contact with Him). He contacted the dealer directly and within a few hours it was fixed. Go by E-mail if possible and send him everything you have, it seems they are and have been very helpful with some of these dealers just straight up lying to customers. Good luck!
Apparently the general sales manger spoke to the zone rep a few weeks ago and they had a plan. Then they laid off the zone rep, again apparently. What I do know is when I went in yesterday and learned that the zone rep and the plan disappeared, the dealer did nothing.
I understand but this Dealer is screwing you know and will do so again later. Get your money back and go to a honest dealer. Re=order and wait or find one close to you want on a lot and maybe a good dealer will sell at MSRP.
The problem is the way the system is set up now, I cannot reorder and there ain’t no F’n way I am losing my priority at this point. This will get fixed by Ford and the dealer and then the discussion will turn to being made whole due to this screw-up.
Interesting. Well, I’m going to take that to the dealer if I don’t hear from them with news. Im already spamming social media, and are going to start levering some contact to see if I can connect with someone in Fords legal department (I happen to be a lawyer so….that might unfortunately come into play; hope not) or communications department. So far a Ford social media person I’ve been messaging through the BN site all day has come back and said “oh we see your order. Talk to the dealer with questions “. Completely ignoring the situation and my ask. I’m a bit incensed at the moment
So out of curiosity what loss can you tangibly sue for? What damages have you incurred that could be righted with a suit?
So the order does exist, and CS has verified that. Your dealer has acknowledged receipt of the $500, correct? What you are missing is the DORA. Why can't they print you a DORA again? Dealer claims there is an "issue" w/the order? Can they be more specific? If a converted order is seen by Ford it must be in WBDO. If it hasn't been pulled for production (which is closed now for 22my), then you will have to convert it to a my23 order. They should be able to print you a DORA then...or am I missing something? Agreed, your dealer is being very sloppy, but if there is a real order in the system, that shouldn't matter
As you can see, they have the order. As you can also see, the order number isn’t right (which no one told me in the first 9 months of me forcing them to look at the issue ).
To be honest, I have no idea. In all probability nothing, but I haven’t at all looked at this, and not my area of law. But I do know enough, that you can be a nuisance, having dealt with my share of nuisances. There could also be a consumer protection action by the State, but, again, who knows. And to be absolutely, positively clear, this is not at all the solution; I just want the glitch fixed and put me where I should be. I’ve got much better things to do, as do a number of other people.
The problem is, what I am being told is that it is not in WEBDO and they cannot enter it into WEBDO as it is not open to “new” orders. Yes, I know, this is not a new order but, again being told, the Ford systems are an unholy mess. Again, note that my order number is still my reservation number. The long and short of this is, someone can probably easily fix this but I have no idea after 10+ months why no one has and why they cannot now.
