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BLUF: (Bottom Line Up Front) - Is there a course of action to get a refund of the Ford Service plan, even after 18 months? Primarily citing Ford service centers inability to actually do simple maintenance?
Background:
We purchased the Ford Premium Service plan when we purchased our Bronco ('22 Wildtrak). We've now brought it in for routine service (oil changes, tire rotations, etc.) and each time, we've found that things were not done, despite being signed as completed on the service agreement. Must recently, my wife brought our Bronco to Pugmire Ford, in Cartersville GA for an oil change and tire rotation. She noticed something simple wasn't done (the 5-tire rotation). She asked to speak with the service manager, Pat McConville, who was quite rude and condescending while 5 other service members, and my granddaughter stood by and watched, telling my wife that "it was an honest mistake". This is the abbreviated version of the incident, but the point is, instead of taking ownership that his service department documented something was done, and yet did not do it, he defensively stated over and over, "no one is lying".
Bottom line, we've used multiple service departments and each time, we have services documented and "honest mistakes" made. I didn't spend money for "honest mistakes", I spent money thinking it would be a good idea to have Ford professionals service my new Bronco. Turns out, I was sorely mistaken. I can't trust that what they say is being done [on paper] is actually getting done.
I simply want a refund for breach of contract / inability to satisfy the terms of the agreement, and in honor of upcoming Star Wars Day, "a vote of no confidence". So, has anyone successfully obtained a refund of their Ford Service agreement?
Background:
We purchased the Ford Premium Service plan when we purchased our Bronco ('22 Wildtrak). We've now brought it in for routine service (oil changes, tire rotations, etc.) and each time, we've found that things were not done, despite being signed as completed on the service agreement. Must recently, my wife brought our Bronco to Pugmire Ford, in Cartersville GA for an oil change and tire rotation. She noticed something simple wasn't done (the 5-tire rotation). She asked to speak with the service manager, Pat McConville, who was quite rude and condescending while 5 other service members, and my granddaughter stood by and watched, telling my wife that "it was an honest mistake". This is the abbreviated version of the incident, but the point is, instead of taking ownership that his service department documented something was done, and yet did not do it, he defensively stated over and over, "no one is lying".
Bottom line, we've used multiple service departments and each time, we have services documented and "honest mistakes" made. I didn't spend money for "honest mistakes", I spent money thinking it would be a good idea to have Ford professionals service my new Bronco. Turns out, I was sorely mistaken. I can't trust that what they say is being done [on paper] is actually getting done.
I simply want a refund for breach of contract / inability to satisfy the terms of the agreement, and in honor of upcoming Star Wars Day, "a vote of no confidence". So, has anyone successfully obtained a refund of their Ford Service agreement?
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