- First Name
- Tom
- Joined
- Jan 15, 2021
- Threads
- 15
- Messages
- 1,116
- Reaction score
- 3,557
- Location
- Horsham, PA
- Website
- www.chapmannewcars.com
- Vehicle(s)
- A stolen FE reservation
- Your Bronco Model
- First Edition
- Thread starter
- #1
Hi everyone...
Im hearing some of you are having issues with the 800# not being able to transfer a converted reservation...
According to my regional manager...they are working on the issue and asked me to be patient...
Just an FYI
Also...another member said he was given a 2nd #...here is both #'s (bc im too lazy to check what the original one was...lol):
800-392-3673
800-334-4375
*UPDATE*
*MORE UPDATE*
Im hearing some of you are having issues with the 800# not being able to transfer a converted reservation...
According to my regional manager...they are working on the issue and asked me to be patient...
Just an FYI
Also...another member said he was given a 2nd #...here is both #'s (bc im too lazy to check what the original one was...lol):
800-392-3673
800-334-4375
*UPDATE*
Per my Ford rep from their 12pm call...they know this is messed up...
If your reservation was converted to an order and you want to transfer, don't call the 800#:
1. make a new reservation
2. email over to the new dealership you want to transfer, your old reservation # and new reservation #
3. the reps have to manually change the new reservation to the old reservation info
That is all the info i have right now, dont kill the messenger
*MORE UPDATE*
They are having the reps email [email protected]
Provide customer name
Provide the original reservation # & timestamp
Provide the new reservation #
Bronco@ will convert the timestamp from the old res to the new res
Bronco@ will then remove the original converted res from the dealers WBDO
I would still try the 800#'s
*MORE UPDATE* - 1/27
From Bronco@ to me:
We're aware of a small number of Bronco reservations mistakenly converted to orders by a small number of dealers. Reservation holders must provide consent to convert to an order, and we encourage all customers to have a discussion with their dealer on the terms of the sale before placing an order. If the customer is unable to resolve their concerns directly with their dealer, they can call the Ford Customer Relationship Center at 1-800-334-4375 to change their order back to a reservation and maintain their timestamp, change their selected dealer to a new dealer, or both. We also are reminding our dealers of this policy.
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