Stealerships are so used to having all the power and treating customers like suckers they think they can get away with stuff like this. Go somewhere else, show them they're wrong.And that dealer would never get my service/warranty going forward either. They fail to realize you still live where you live and need to take it somewhere to get serviced.
Shoulda just said , actually I can go anywhere and buy one because I have a transferable reservationMy local dealer that was assigned my sale has been holding firm on MSRP. Its their choice, I understand but as more options became available I reached out to try and strike a deal before I pulled the reservation. I genuinely wanted to support my local privately owned dealership. I see it like this, all of the people that work there are supporting my business everyday so I wanted to reciprocate. I wanted to lock in my plan and gave it one last try. 2 days went by with not so much as a "I'll get back to you". So I shot them a short email saying I took that non-response as my answer and sorry we could not work something out. Now I get a call back and the guy sets off on a rant with about how MSRP is it and this is a new model and I can't just go to a dealer and buy one of these and all of the offers by dealers nationwide are lies. The tone he took was shocking really. He talked at me for 5 minutes or so and never once asked a single question or allowed me to speak. Wow. In my business I don't speak to customers like that. Do these dealers realize that we don't have to buy from them? Makes me wonder about all of the customers getting screwed that don't know any better.
tell him you can get a bronc 2000 off invoice and see if he changes his tone...So then he just followed up with an email that I can't make sense of. He says he " hopes to have a couple of Broncos available for reservation holders next year." A couple? Well yeah I would hope so.
Why the hell didn’t you hang up after 15 seconds into his rant? I too want to support local dealers, but not if they can’t compromise a bit.My local dealer that was assigned my sale has been holding firm on MSRP. Its their choice, I understand but as more options became available I reached out to try and strike a deal before I pulled the reservation. I genuinely wanted to support my local privately owned dealership. I see it like this, all of the people that work there are supporting my business everyday so I wanted to reciprocate. I wanted to lock in my plan and gave it one last try. 2 days went by with not so much as a "I'll get back to you". So I shot them a short email saying I took that non-response as my answer and sorry we could not work something out. Now I get a call back and the guy sets off on a rant with about how MSRP is it and this is a new model and I can't just go to a dealer and buy one of these and all of the offers by dealers nationwide are lies. The tone he took was shocking really. He talked at me for 5 minutes or so and never once asked a single question or allowed me to speak. Wow. In my business I don't speak to customers like that. Do these dealers realize that we don't have to buy from them? Makes me wonder about all of the customers getting screwed that don't know any better.
Mike, you don’t have a “Karen” haircut, do you? Lol.I think I would have interrupted, confirmed his name, and asked for his manager. If he was the owner or manager, I would have just said, "Your attitude is unacceptable" and hung up.
LOL. I get all the spam e-mail offerings from my reservation dealer now too...I only get emails with financing deals for F150s from my "originally assigned" dealer.