Ford begins sending Hardtop Replacement emails to Bronco customers today

[CarStory]

SEPTEMBER 22 CUSTOMER COMMUNICATION – ATTACHED

Today we are sending customers awaiting Hardtop roof replacements at Michigan Assembly Plant an email communication with the month we expect the replacement to be completed. Replacements started this month and will continue through November 2021. The order of replacement was determined by the customer’s initial production date and prioritization of oldest units being completed first.



Once a customer’s hardtop roof replacement is complete, they will receive automated notifications when their vehicle has been built with the new hardtop and when it has been shipped from the plant. Both will include a specific date range estimate for arrival to your dealership, accounting for average transit times.



VIN Tracking

Later today your Field representative will be sending a list of your impacted customers and their estimated replacement month. The list is inclusive of VINs awaiting hardtop roof replacement at MAP with an associated customer reservation number.



Key FAQs

• What can a customer do to expedite their hardtop roof replacement and ultimate delivery? Customer hardtop roof replacements were prioritized by the oldest built units being completed first.
• What steps are being taken to ensure customers’ Bronco units are in top condition after waiting at the Michigan Assembly Plant for a roof replacement? Ford has procedures to ensure that vehicles sitting on the lot remain in good condition. Vehicles are regularly started and repositioned. Vehicles will also undergo a rigorous inspection prior to leaving the factory.

Just got the email today saying my hard top will be replaced this month. Won't hold my breath.

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[Skin]

Emails are out. Last in for me, last out. 8/3 build. Nov replace

 

[Drafting_Monkey]

That's nice for you VIN holders with MICs.

Us No VIN Gangers are waiting for any tidbit of information on MY22 changes and ordering dates / process ...

I'll be so happy when...
1. FE owners get their Bronco's and
2. DM owners get their Broncos.

Then maybe we can move on.

 

[vrtical]

well at least its not suppose to past November, whether you get it in 2021 is another issue.

 

[TheKim]

Can't wait for another kick in the d*ck!!!

 

[dgorsett]

Got my October surprise, but I'm assuming that'll mean a November delivery, could be worse. I have a trip planned early November that I really needed the Bronco for, that looks out of the question now.

 

[Contact]

Just got the email today saying my hard top will be replaced this month. Won't hold my breath.

Ditto here also. Next will come awaiting shipment notification.

 

[JohnnyX]

Just in... FYI: my build date was 7/13. Maybe by my birthday, 11/4?

 

[Bronco Drew]

Me too, when was your blend

6/29 blend, 7/1 build date

 

[BigSki150]

November here too

 

[DesertMike680]

I got the email for mine built 7/2. It says the roof will be replaced in October.

Mines a 7/21 build and states Oct as well.

I love how they're not specific on when in Oct...

 

[Ryhawk1]

7/14 reserv; 1/21 order; 8/16 build for 4dr Wildtrak..... got email ... Damn NOV replacement roof which means DEC. Damn Ford F'ng this up!! #pissedandtiredofwaiting #NoyoucanthaveMYbronco

 

[kyler.clemons]

Just got this. Anyone else?

November roof replacement - was 8/5 build

I just got the same thing, november and I was an 8/5 build.

 

[ShaneMD27]

October. Wish it was a little more specific but hoping it’s sooner then later

 

[jahdish]

7/19 build date and my email states “is scheduled to have its hardtop roof replaced in October based on your production date and prioritization of oldest units first.”

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