📝 UPDATE Dec 12th: My Letter to the Ford Executive Team: Submitted Customer Feedback Proposal and Response

[cclkramer]

how bout the ziptie on the windshield washer reservoir, if it was intentional they could have at least used flush cuts. piddly thing but first thing i noticed popping the hood

All the Broncos I see that is the first thing I check! Yes they all had the zip tie. I asked nobody had a clue.

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[Hossfire]

Serially, @Cat , does the exec team know that Ford refuses to Communicate with all of us on dirt mountain for 5-6 months! Other than getting our rigs, we just want to know why? Why is my vin held? Just tell me.

From all that I have read, Ford just compounded the issue by holding back the Dirt Mountain builds. I understand that they wanted to halt hard top production until the MIC 2.0 redesign. It would have been better for them to have dealers/ customers document the QC issues and space out the replacements rather than hold back delivery of all of those vehicles for minor defects. (By minor I mean that the car still drives safely).

 

[VegasJason]

I wrote this e-mail to top level Ford Executives early this morning, as the Safety, Manf. & Quality issues escaping are bothering me:

"Dear Ford Executive Team,

I am writing to you today about an alarming and ever-growing list of manufacturing and quality defects related to the new Bronco, as posted by Bronco6g Forum members. Please spend some time reading this note, and viewing the attached pictures.

I am a retired Boeing Quality Leader, with 31 years of experience in Engineering, Manf & QMS, including Global Supply Chain. I have a Bronco WildTrak on order that has been reserved since July 14, 2020, and while I am excited to receive it, I am very concerned about the magnitude of safety and quality issues escaping Ford's QMS.

Let's talk about Safety first:

Customers are stranded on the road because radiator coolant hoses are rubbing on pulleys due to unfastened/loose clamps, or, wire harnesses are rubbing on the drive train because clamps are missing. Another was stranded because an alternator belt was installed smooth side down. Yet another had total loss of power because the Negative Battery Terminal was extremely loose. Repetitive reports of loose screws in the fuse blocks (pic attached).

Issues with the MIC 2.0 Hardtop are still rampant. Air pockets/delam, snakeskin, sharp edges cutting owners, significant water intrusion, gaps and seal issues, whistling to name a few.

One Customer received Black Diamond front seats and Badlands back seats. (Pic attached). Another had a hybrid driver's seat: Navy Pier back with Black vinyl front (pic attached).

Missing paint on the interior of the tailgate and fuel door (pic attached), as well as door hinges.

The items listed above are just a small sampling of recent Safety, Manf/Quality issues new Bronco Customers are experiencing. Below is my comprehensive checklist I will be using when I take delivery. These are all issues posted on the Bronco6g forum.

[This is where I inserted contents of my checklist I have been posting as of Nov 29th]. Ref: https://www.bronco6g.com/forum/threads/pre-delivery-self-qc-checklist.29467/#post-999227

Thank you for your time and consideration of my e-mail; I know you all must have very full plates. I welcome your responses, and, if there is anything I can help with please let me know.

Sincerely,

Cat
2 Dr WildTrak, Prod Scheduled week of 12/20/2021.
Order# 5203; VIN 1FMDE5CP4NLA74127"

Thirteen hours later, I received a call from Ford's Executive Office, expressing concern and they are taking this feedback very seriously. My e-mail has been making the rounds, and has been forwarded to Manufacturing for their investigation and resolution of each item to prevent recurrence. The Executive I spoke with agreed these issues should not have left Ford's Quality Management System.

Sometimes, in big manufacturing companies, the Executives don't get alot of feedback directly from their end-users. When they do, improvement actions can be swift. Let's hope this is the case with Ford.

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You my friend deserve a beer from every member patiently waiting here.

 

[Cat]

All the Broncos I see that is the first thing I check! Yes they all had the zip tie. I asked nobody had a clue.

Is the ziptie (panduit) tail not cut? Not sure i fully understand the issue.

 

[Cat]

Well done sir!

Ummm..."Ma'am" could work...or just Cat! And, thank you.

 

[Cat]

I'm not entirely buying it.. Folks have been saying this like what you have listed for months. And it took just 1 email to get a phone call? Not a response, but a personal call? They even made an account on here with little to no effort in helping. So these changes I'll believe it when I see it

I get your doubts, but yes...i sent my letter to 5 high level Execs. I was careful to not be inflammatory or aggressive. I collected all the issues into a concise format, highlited the more agregious items with Bronco6g member pics and sent it. Yes...i sure did get a personal call back!

And now i have had a second call today, and am sending over a proposal that will hopefully be accepted. They may say, Nope, or, Ok, or maybe counter-propose. Either way...its worth a try, isnt it?

 

[Cat]

Thanks for doing this. Ford should offer you some sort of an ad hoc QC position given your experience at Boeing! Hoping they will take this as serious as it sounds they are.

Me, too!!

 

[Bronco lover 2022]

I wrote this e-mail to top level Ford Executives early this morning, as the Safety, Manf. & Quality issues escaping are bothering me:

"Dear Ford Executive Team,

I am writing to you today about an alarming and ever-growing list of manufacturing and quality defects related to the new Bronco, as posted by Bronco6g Forum members. Please spend some time reading this note, and viewing the attached pictures.

I am a retired Boeing Quality Leader, with 31 years of experience in Engineering, Manf & QMS, including Global Supply Chain. I have a Bronco WildTrak on order that has been reserved since July 14, 2020, and while I am excited to receive it, I am very concerned about the magnitude of safety and quality issues escaping Ford's QMS.

Let's talk about Safety first:

Customers are stranded on the road because radiator coolant hoses are rubbing on pulleys due to unfastened/loose clamps, or, wire harnesses are rubbing on the drive train because clamps are missing. Another was stranded because an alternator belt was installed smooth side down. Yet another had total loss of power because the Negative Battery Terminal was extremely loose. Repetitive reports of loose screws in the fuse blocks (pic attached).

Issues with the MIC 2.0 Hardtop are still rampant. Air pockets/delam, snakeskin, sharp edges cutting owners, significant water intrusion, gaps and seal issues, whistling to name a few.

One Customer received Black Diamond front seats and Badlands back seats. (Pic attached). Another had a hybrid driver's seat: Navy Pier back with Black vinyl front (pic attached).

Missing paint on the interior of the tailgate and fuel door (pic attached), as well as door hinges.

The items listed above are just a small sampling of recent Safety, Manf/Quality issues new Bronco Customers are experiencing. Below is my comprehensive checklist I will be using when I take delivery. These are all issues posted on the Bronco6g forum.

[This is where I inserted contents of my checklist I have been posting as of Nov 29th]. Ref: https://www.bronco6g.com/forum/threads/pre-delivery-self-qc-checklist.29467/#post-999227

Thank you for your time and consideration of my e-mail; I know you all must have very full plates. I welcome your responses, and, if there is anything I can help with please let me know.

Sincerely,

Cat
2 Dr WildTrak, Prod Scheduled week of 12/20/2021.
Order# 5203; VIN 1FMDE5CP4NLA74127"

Thirteen hours later, I received a call from Ford's Executive Office, expressing concern and they are taking this feedback very seriously. My e-mail has been making the rounds, and has been forwarded to Manufacturing for their investigation and resolution of each item to prevent recurrence. The Executive I spoke with agreed these issues should not have left Ford's Quality Management System.

Sometimes, in big manufacturing companies, the Executives don't get alot of feedback directly from their end-users. When they do, improvement actions can be swift. Let's hope this is the case with Ford.

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oh my god thats terrible！！！

 

[Cat]

[/QUOTE]

So does this mean if we have a blended in August, our car will be super defective? I’m about to go pick up mine today. It just came in. But now I’m fucking worried

@TyGuy40: so...how did your Bronco Acceptance go? Did you use the OCD ( Owners Checklist for Delivery)?

 

[Cat]

Cat, Seems likely Ford will fly you to Dearborn for further discussions. Try to clarify the oil overfill situation....I PM'd the Ford forum rep & got this response:

ME:
I'm hoping you can answer an oil question on my 2.7L. Just had my dealer complete an oil change after 1,100 break-in miles. They did the drain & 7-quart add per Ford's spec. I had asked the dealer's tech to also do a dip stick check after completion; he did, and was happy with the reading.

Next day before cranking I did a dipstick check; mine dipstick is stamped FT4E-6750-BF D454A. My reading is right in the middle of the twist - which is quite a bit above the max-fill mark.

Granted there are not a lot of Broncos changing oil yet...but there is quite a dust-up on this forum about it, because everyone is experiencing this same thing. Some opine Ford's statement on 7-quart capacity is wrong; others opine the dipstick itself fails to account for the larger pan Bronco utilizes.

Can you please clarify this situation. Many thanks

FORD: Good afternoon, Jim. We appreciate you reaching back out to about your Bronco’s oil levels. This is a great question for the folks at your local Ford dealership. They are in the best position to assist regarding any technical concerns about your Bronco. You can find a local dealer by using the Dealer Locator tool at the following link: https://owner.ford.com/service/dealer-locator.html. Have a great rest of your day!

Will S Ford Social Media Team

ME: Thanks Will....Dealers are just as confused as forum members. The problem is that Ford has said things that are mutually exclusive (they can't ALL be true):

1. Bronco oil capacity is 7 quarts

2. Don't overfill beyond the 'max' mark on the dipstick

The problem is you/dealer can follow ONE of those instructions - but not BOTH

FORD: You're welcome. I recommend continuing to work with your dealer, as they are truly in the best position to provide you further assistance with your Bronco's oil levels. Thank you for your patience, Jim.

Will S Ford Social Media Team

You know, I reread, "Will S Ford Social Media Team" responses for the second time, and am more appalled by the absolute non-answer, teflon, lazy-bum response. Being on the Social Media Team must be gravy.

 

[Mango&Moose]

It's because Will S has a sprinkling of doesn't know shit and a dusting of 'not my job. '

 

[Cat]

It's because Will S has a sprinkling of doesn't know shit and a dusting of 'not my job. '

And...still gets paid!

 

[Deleted member 12876]

Ford motor company I was so excited years ago when the Bronco was announce about it’s comeback. Today I’m terrified to take delivery to only find that I purchased a $60,000 lemon

 

[Cat]

Ford motor company I was so excited years ago when the Bronco was announce about it’s comeback. Today I’m terrified to take delivery to only find that I purchased a $60,000 lemon

No. No. No...please don't feel like you made a bad decision. Chances are. Your rig is gonna be AWESOME!

 

[Mango&Moose]

I'm at day 400 since reservation and have potentially 2+ years to go so hopefully these issues are resolved by the time more order is pulled.

It not only quality that is worrisome, it is also they have left there reservation holders stranded.

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