Avoid Oracle Lighting's Flush LED Tail Lights

[ameration]

Hey everyone, we appreciate you bringing your experiences to the community and giving us the opportunity to address them directly.

At Oracle Lighting, we monitor product performance closely, and we recently conducted an internal review of the Bronco taillight line. While the overall rate of issues reported is very low relative to total production, even a small number of customers experiencing concerns shortly after the one-year mark does not align with the standard we set for ourselves.

Because of that, we are taking immediate action. Effective today, we have extended the warranty on all Oracle Bronco Taillights from one year to two years. This includes purchases made after November 2023, 2024, and 2025.

This update applies moving forward and ensures that every customer has the additional peace of mind they deserve. Our goal is not just to deliver high-performance lighting solutions, but to stand behind them with support that reflects our commitment to the enthusiast community.

We want to emphasize:

• The taillights continue to perform extremely well across the vast majority of units in the field.
• We remain fully confident in the durability, functionality, and long-term performance of this product line.

If anyone here is experiencing an issue, or even just has a question, our team is here to help. Please reach out to us directly at [email protected] or open a ticket on our website so we can assist right away.

Thank you for your feedback, your trust, and your passion for the Bronco community. We’re committed to supporting you every step of the way.
— Oracle Lighting Team

While that sounds great - will it actually help any of us that currently have issues / have been told “sorry there’s nothing that Oracle can do due to ……”?

All I’m asking for is a replacement for my son’s faulty passenger side light. But because it was a gift to him I was told that the warranty is non-transferable and everything else to get out of standing behind the product.

Simple request sound equal a simple answer / replacement - not the constant run-around as to why Oracle cannot / does not feel responsible to correct it.

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[OracleLights]

While that sounds great - will it actually help any of us that currently have issues / have been told “sorry there’s nothing that Oracle can do due to ……”?

All I’m asking for is a replacement for my son’s faulty passenger side light. But because it was a gift to him I was told that the warranty is non-transferable and everything else to get out of standing behind the product.

Simple request sound equal a simple answer / replacement - not the constant run-around as to why Oracle cannot / does not feel responsible to correct it.

We definitely want to make sure you’re taken care of under the updated policy. The best next step is to have our support team take a fresh look at your son’s taillight issue with the new two-year warranty in place. They’ll be able to review the situation directly and see what can be done. In most cases we just need some form of purchase or verification so we can properly connect the claim to the product, and they can walk you through all the available options.

If you can reach out to [email protected], they’ll pick it up right away and make sure it’s handled correctly under the new coverage.

 

[mspeter]

Same common failure - Driver’s vertical bar failed; 10K miles.

Unfortunately locked-in to the flush tails due to a MFC jerry-can and 90 degree tailgate stopper.

 

[ameration]

We definitely want to make sure you’re taken care of under the updated policy…..

If you can reach out to [email protected], they’ll pick it up right away and make sure it’s handled correctly under the new coverage.

We will see - I’m not holding my breath as I can’t wait to hear EXACTLY the same excuses as to why the faulty light will not be replaced free of charge.

 

[ameration]

Even the Oracle AI response knows that we are all wasting our time with them. Did exactly what @OracleLights stated above and the response:

“…..I understand this is not the resolution you were hoping for, and I apologize for any disappointment…….”

So they are extending the warranty to take care of people with issues but not really. Haha!

 

[Dan00Hawk]

We definitely want to make sure you’re taken care of under the updated policy. The best next step is to have our support team take a fresh look at your son’s taillight issue with the new two-year warranty in place. They’ll be able to review the situation directly and see what can be done. In most cases we just need some form of purchase or verification so we can properly connect the claim to the product, and they can walk you through all the available options.

If you can reach out to [email protected], they’ll pick it up right away and make sure it’s handled correctly under the new coverage.

Can we get an answer about what is/was causing the issue, and what has been done to newer lights to prevent that same failure we've all had? I'm not yet confident in getting a replacement set, even under warranty, if they'll just fail again prematurely...

 

[Scooter M'Gee]

Can we get an answer about what is/was causing the issue, and what has been done to newer lights to prevent that same failure we've all had?

Probably not.

 

[Dan00Hawk]

Probably not.

Yeah, they emailed me back yesterday to say they are sending me a free replacement at least. I was hoping for a bit more transparency to give me some confidence in putting the replacement back in. I'm undecided about keeping them or just reselling them...

 

[Scooter M'Gee]

Yeah, they emailed me back yesterday to say they are sending me a free replacement at least. I was hoping for a bit more transparency to give me some confidence in putting the replacement back in. I'm undecided about keeping them or just reselling them...

They won't publicly state what was, if at all, "fixed". They just try to placate those that already have the product. I have OEM style LEB replacement bulbs installed in my stock lights. As soon as I have an issue with my set of Oracle's they are going in the trash can.

 

[Dan00Hawk]

They won't publicly state what was, if at all, "fixed". They just try to placate those that already have the product. I have OEM style LEB replacement bulbs installed in my stock lights. As soon as I have an issue with my set of Oracle's they are going in the trash can.

You could perhaps look at getting replacements under the warranty and then just reselling them at a steep discount. I'd take $300-$300 on the used market vs tossing them in the dump... Might be my next move, actually.

 

[Emwun Garand]

You could perhaps look at getting replacements under the warranty and then just reselling them at a steep discount. I'd take $300-$300 on the used market vs tossing them in the dump... Might be my next move, actually.

Hope the buyer knows that the warranty is non-transferrable. Really sucks that this is such an issue. There's like what, 6 or 7 people here that have had this issue, but Oracle insists it's isolated. How can we trust that it's isolated when evidence looks otherwise, and we can't even really trust that their internal reporting system is accurately tracking the number of customers calling about the issue. One of their own people even told a member here that there NEVER even was an issue with these lights. Seems like they can't find their butt with two hands over there. Extremely disappointing given how good the lights look aesthetically.

 

[broadicustomworks]

Hope the buyer knows that the warranty is non-transferrable. Really sucks that this is such an issue. There's like what, 6 or 7 people here that have had this issue

Oh it's way more than that.
Some of us just moved on with the knowledge gained from the expereince on what not to buy in the future.
Good for those of you who benefit from the doubled warranty period, which is surprising and longer than most other aftermarket lighting places.
Double-good for those who have yet to see an issue.
I love the look, love the idea.
Wished it had worked out better.

 

[ameration]

It is unfortunate that such a great looking product is junk, they know it, and refuse to correct it finding any little excuse as to why. Bad business

 

[Scooter M'Gee]

You could perhaps look at getting replacements under the warranty and then just reselling them at a steep discount. I'd take $300-$300 on the used market vs tossing them in the dump... Might be my next move, actually.

Knowing they will eventually fail on the new owner I could not, out of clear conscience, sell them to an unsuspecting buyer.

 

[JeffL]

i went back to halogens too bad i really liked my oracle lights.

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