We will see - I’m not holding my breath as I can’t wait to hear EXACTLY the same excuses as to why the faulty light will not be replaced free of charge.
Can we get an answer about what is/was causing the issue, and what has been done to newer lights to prevent that same failure we've all had? I'm not yet confident in getting a replacement set, even under warranty, if they'll just fail again prematurely...
Probably not.
Yeah, they emailed me back yesterday to say they are sending me a free replacement at least. I was hoping for a bit more transparency to give me some confidence in putting the replacement back in. I'm undecided about keeping them or just reselling them...
They won't publicly state what was, if at all, "fixed". They just try to placate those that already have the product. I have OEM style LEB replacement bulbs installed in my stock lights. As soon as I have an issue with my set of Oracle's they are going in the trash can.
You could perhaps look at getting replacements under the warranty and then just reselling them at a steep discount. I'd take $300-$300 on the used market vs tossing them in the dump... Might be my next move, actually.
Hope the buyer knows that the warranty is non-transferrable. Really sucks that this is such an issue. There's like what, 6 or 7 people here that have had this issue, but Oracle insists it's isolated. How can we trust that it's isolated when evidence looks otherwise, and we can't even really trust that their internal reporting system is accurately tracking the number of customers calling about the issue. One of their own people even told a member here that there NEVER even was an issue with these lights. Seems like they can't find their butt with two hands over there. Extremely disappointing given how good the lights look aesthetically.
Oh it's way more than that.
Knowing they will eventually fail on the new owner I could not, out of clear conscience, sell them to an unsuspecting buyer.
If I were to sell them, I'd certainly be transparent that these are warranty replacements, no further warranty is available or transferable as it's a used set, it is unknown what updates were or were not done by Oracle to prevent future failure, and that it's a gamble as to how long they'd last. How much they may be worth to another Bronco owner like that remains to be seen...
