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Got back on the phone as early as i could. Was still 19 in line and had to wait 30 minutes which is better than 4 hours and spot 80. I can confirm that they have a ghost crew for customer support and need at least 10 more agents.
After explaining the problem i asked if they could simply send a new top upon arrival of the old top and they said yes , why this wasnt suggested in the first place is curious. But all is well. If you have problems with your new arrived bestop in the box dont bother asking for new parts just have them send a new one.
Ordered a trektop for my 2 door. Sent me a clearly re-sealed box.
Inside the box was a damaged window panel , 10 missing hardware pieces , and no "sealer stickers" you need to start installing the thing
Was told last week they would send out replacement parts "within the week"
Today got on the phone with a woman saying its going to be 4-6 weeks for everything.
Put in a return for this garbage.
was told impolitely "this is the result of 2 years of supply chain shortages"
A reminder that china is quickly going to replace american manufacturing because they actually source their own shit and dont need to hold shipping for BOLTS. Made in USA doesnt mean anything anymore and in 10 years its going to be an inverse of what it used to mean
After explaining the problem i asked if they could simply send a new top upon arrival of the old top and they said yes , why this wasnt suggested in the first place is curious. But all is well. If you have problems with your new arrived bestop in the box dont bother asking for new parts just have them send a new one.
Inside the box was a damaged window panel , 10 missing hardware pieces , and no "sealer stickers" you need to start installing the thing
Was told last week they would send out replacement parts "within the week"
Today got on the phone with a woman saying its going to be 4-6 weeks for everything.
Put in a return for this garbage.
was told impolitely "this is the result of 2 years of supply chain shortages"
A reminder that china is quickly going to replace american manufacturing because they actually source their own shit and dont need to hold shipping for BOLTS. Made in USA doesnt mean anything anymore and in 10 years its going to be an inverse of what it used to mean
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