Pretty typical to wait 2-3 months to receive a no holds build. If you have a chip hold, common wait up to 4-6 months because Ford doesn't take the chips that come in and go clear them, they use them in production and your vehicle sits. At a year, there really is no explanation. Doubt I can tell you anything you didn't already know but I would be calling and escalating the matter with Ford AND the dealer.
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