It is called a loss leader. It gets people in the door and the service advisor can recommend other services during the visit... Some avoid the "service advice" so that they create a habit.
Ask yourself, IF you have your vehicle serviced (not doing it yourself) how often do you change the service location? Once a customer starts going to a place they tend to continue until they have a "bad" experience.
Ask yourself, IF you have your vehicle serviced (not doing it yourself) how often do you change the service location? Once a customer starts going to a place they tend to continue until they have a "bad" experience.
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