- First Name
- Bill
- Joined
- Jul 15, 2020
- Threads
- 30
- Messages
- 3,031
- Reaction score
- 4,975
- Location
- Portland, OR & Eureka, MT
- Vehicle(s)
- 2018 Ford Raptor, 2020 Audi SQ5, 2023 Wildtrak
- Your Bronco Model
- Wildtrak
If I were in your shoes, I would be at the dealer finding the right person to get the process moving. Start with the sales manager and work up the ladder. Calls and emails will likely go ignored. Have you seen it in person? How bad is bad? I would want to see it. From there sit down and discuss your options. There is likely a percentage of value threshold for fixing vs replacing.I'm not looking for a case (I'm a lawyer). I'm looking for some customer support and information on what happens next and what I can expect. That's it. I've gotten more from this forum in the past hour than I have from my dealer or Ford.... should I be surprised since that's been par for the course since the beginning .... the only difference now is the Bronco I ordered is sitting damaged at the dealer versus figuring out when it will be built etc...
Normal orders placed by dealers are prioritized 10-99. Priority 1-9 are reserved for special circumstances just like this. 1-9 orders are moved ahead in the line. Assuming your Bronco does not have any constraint parts/packages they should be able to turn it around quickly.
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