Dealership has stolen my Bronco!!

[Bronco21fan]

So I have been tracking my Bronco order since the very beginning, going to the website to check my build almost daily for months since I got an email from Ford telling me my Bronco was going to be built 7/1/21.

I have been emailing the dealership and keeping in close contact and I told them about the good news that it was being built and they were happy for me and told me they would let me know when it arrives.

I last contacted the dealer on 7/27/21 and hadn't heard anything since so I checked the website and it said the same thing that it was in production and scheduled to be built 7/1/21, I thought maybe it was a top or chip delay so I waited until today, checked the website, same thing, so I got curious and ran the VIN on Google search and I'll be damned if my Bronco was at the dealership for sale!! No call, no email, nothing!

The dealership stole my vehicle!! Obviously for profit since there is a $15,000 mark up for an "Accessory Package"

It looks like with Ford's help since they failed to update me on the progress.

Where is my pre-order deposit Ford!

These are all images from today.


View attachment 156444 View attachment 156445 View attachment 156446

Call ford ASAP and get them envolved don’t let this dealer get away with this shit

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[Doc Rocket]

I eagerly await your outcome, I am also at that dealer (for now). I noticed that the pictures all say "In transit, not in stock" on the dealer website, so maybe they are trying to get folks to call, but I would recommend raising hell with them, then Ford, then the local TV station of your choice (in that order). I noticed they also have an Outer Banks with the same indicators (in transit pictures). I will be watching closely now, thanks for posting.

 

[WillisC’onnors]

All things point to theft not being the case, however, if something shady is happening contact Mike Levine on Twitter. For as much flak as he gets he has already pounced on a dealer trying to sell a res holders bronco to someone else at a huge markup. So far, what you shared should be exciting news!

 

[PrepVet]

Drive over there and demand it for the price you agreed to pay them originally.

Or what?

 

[Headsong]

Two different VIN's? Yes, they look the same, just weird world stuff.

Time to delete the thread?

 

[rdass623]

did you pay your deposit? are you under contract? there are legal remedies. are you aware when a vehicle is enroute, it is added to the dealer's stock (before they receive the vehicle)? have you spoken with anyone at the dealership personally?

 

[Wamland]

Two different VIN's? Yes, they look the same, just weird world stuff.

Time to delete the thread?

And the pitchforks were just coming down. …

 

[Pressurized]

Yep, you need some verification... Head on over and see what they've got. Reality is that the dealer inventory systems get automatically updated with info that sometimes just isn't accurate.

A few months back, I was looking to buy a 392 and found like 8 of them listed around the country. Only one was a legit for sale Jeep in inventory at $15 over MSRP. The others were all customer owned and either hadn't arrived yet or hadn't been delivered to their owners yet. And no, not buying a $90k 392...

These Bronco's will be no different.

 

[F OR D]

Logic says they are posting your Bronco on their site to generate traffic and interest.

If you have not cancelled or 99'd your order you have a serious beef, and Ford would get involved to assist.

Be an adult and confirm before assuming and creating a doxing scenario before the facts. You can ruin reputations, careers, and businesses this way. You may also be liable for slander. That VIN tracks back to you so welcome to the party.

 

[Bronco4lyfe85]

How many hundreds of thousands of times do people have to tell others it’s automatically added to their inventory?

 

[Rick Astley]

I think the most important thing to do here is get pissed off and head into the dealership with a head of steam and start gunning for peoples jobs.

That has treated us Americans well in almost every in-person customer service experience.

Please take to heart that you could live-stream your fired-up entry, and ensure that Ford's brass is watching so they learn how to better communicate with their customer base on an individual level.

 

[VoltageDrop]

So I have been tracking my Bronco order since the very beginning, going to the website to check my build almost daily for months since I got an email from Ford telling me my Bronco was going to be built 7/1/21.

I have been emailing the dealership and keeping in close contact and I told them about the good news that it was being built and they were happy for me and told me they would let me know when it arrives.

I last contacted the dealer on 7/27/21 and hadn't heard anything since so I checked the website and it said the same thing that it was in production and scheduled to be built 7/1/21, I thought maybe it was a top or chip delay so I waited until today, checked the website, same thing, so I got curious and ran the VIN on Google search and I'll be damned if my Bronco was at the dealership for sale!! No call, no email, nothing!

The dealership stole my vehicle!! Obviously for profit since there is a $15,000 mark up for an "Accessory Package"

It looks like with Ford's help since they failed to update me on the progress.

Where is my pre-order deposit Ford!

Some dealers are adding markup online to discourage folks from calling about sold Broncos. Time to call them or go pay a visit... not in Karen mode.

 

[Bronco4lyfe85]

I think the most important thing to do here is get pissed off and head into the dealership with a head of steam and start gunning for peoples jobs.

That has treated us Americans well in almost every in-person customer service experience.

Please take to heart that you could live-stream your fired-up entry, and ensure that Ford's brass is watching so they learn how to better communicate with their customer base on an individual level.

Great idea, live stream it on twitch that way those sneaky bastards can’t get away with anything!

 

[ZackDanger]

Again for the people in the back:

DEALERSHIP WEBSITES ARE AUTOMATICALLY UPDATED WHEN VEHICLE VINs ARE ASSIGNED, EVEN WHEN THEY ARE RETAIL ORDERS.

IT DOES NOT MEAN THE VEHICLE IS FOR SALE TO ANYONE, OR EVEN ON THE LOT.

 

[Rick Astley]

Some dealers are adding markup online to discourage folks from calling about sold Broncos. Time to call them or go pay a visit... not in Karen mode.

Please don't tell people when they are allowed to Karen or not! Be positive, turn that frown upside down!

Ford needs to rationally communicate with their customers no matter their mental state. I learned on these forums that is important in global manufacturing.

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