*** DIRT MOUNTAIN Broncos - Built, Shipped, Delivered Tracker***

[Larrybwcg]

Wow, looks amazing!!

Thank you! Very happy with the looks. Going to take it to a trail tomorrow before the snow flies here in Ottawa!

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[Papa Smurf]

My experience with their customer service team was nowhere near as helpful. They basically just took my info and said "noted" to my concerns.

Oh, most calls were pointless. This email was possibly my favorite though...

" I am XXXXX XXXXX a Specialist over at Ford Motor Company. I spoke to you letting you know I can reach out to Bronco Team then Call you back once someone answers. I'm terribly sorry to inform you that I spent an hour on the phone waiting on someone to answer, it transferred to Bronco Department then hung up on me. If you are unable to reach someone due to the hold time then please leave a message for a Bronco Specialist to get back to you as soon as they can.

Bronco Team Head Quarters Phone Number:

800-334-4375
Please Either Reach out to Bronco Support or your Dealership for more information

Thanks"

 

[CO-Bronco]

07/19 finally delivered!
Initial impression. Looks great. Wind noise on 2dr hardtop is awful.

Happy to hear it's finally in your hands! Sorry to hear the wind noise is louder than you'd like it to be. Personally I have the tunes cranked 99% of the time so I guess that's my way to cope.

Glad you got it before the Canadian winter hits! Are you going to bother oil undercoating this fall or save it for spring or not at all?

 

[Headsong]

@Papa Smurf we assume it's safe to say that you had an inside line to someone? Obviously, we all want that....but can't use it since they'd be inundated and you'd never get any other help.

Anything you suggest? I'm produced 7/23. They're now releasing Aug production, skipping mine completely, and I've got a soft top!! I've reached out to the dealer to try rattling cages and they admit that they've never been treated like before by Ford. So they're in their bunkers hoping it all just goes away?

Mid-Nov is next week. Seriously.

 

[FstFrd00]

It's a total waste of time. If @Ford Motor Company is unwilling to give us any actual updates, then why reach out in the first place? I was probably more angry after speaking to their rep than I was before.

They reached out to me as well, when I got absolutely no help, I was pissed and let Ford on Twitter know.

 

[Headsong]

Well, let's just ask @Ford Motor Company , at one point I know you were trying to be helpful. Perhaps you, too, have gotten discouraged. I had a case # and everything, not worth the electrons used to screen it......is there a dept we can call? I'm a 7/23 produced, with NO info since. Aug. builds are being released now, while I'm apparently in some sinkhole in the dirt where they can't find me. Who can we call? It's way past insanely ridiculous and hurtful.

 

[Papa Smurf]

@Papa Smurf we assume it's safe to say that you had an inside line to someone? Obviously, we all want that....but can't use it since they'd be inundated and you'd never get any other help.

Anything you suggest? I'm produced 7/23. They're now releasing Aug production, skipping mine completely, and I've got a soft top!! I've reached out to the dealer to try rattling cages and they admit that they've never been treated like before by Ford. So they're in their bunkers hoping it all just goes away?

Mid-Nov is next week. Seriously.

Inside man? No. Those avenues failed too. My honest suggestion- blasting multiple tweets daily to Ford Bronco people. Tagging them in a tweet doesn’t seem to have as much effect as does replying to one of theirs. Farley is useless- I doubt he even runs his Twitter. Probably a personal assistant. Try to be polite. I know it’s hard when we get frustrated. My first rounds were rather vicious and were ignored.

 

[Papa Smurf]

As several others as implied and pictures have proven, there are other issues at play with these Broncos that they are not making public. OBX on hold- go ahead and assume that it’s the active shutter harness. Soft top- paint chipping or crappy top or misalignment. 2.7- fingers crossed your motor holds up. There could be a number of other issues. Some people even say that builds are being held down in Ohio. If they have to be brought up and then worked on- even more delays as they will clear out lots before they bring up others. Mum is the word and Ford has perfected it right now.

 

[FstFrd00]

A lady on the Bronco line stated that mine was waiting on a chip for the 2.7. IDK if she was being honest or just telling me something. She sounded honest and sincere, noted that my file noted waiting a chip several times.

 

[ATLColonial]

A lady on the Bronco line stated that mine was waiting on a chip for the 2.7. IDK if she was being honest or just telling me something. She sounded honest and sincere, noted that my file noted waiting a chip several times.

That's interesting, I didn't think this was an issue for Broncos. Though I note your production date is a good bit later than many of ours, so maybe that's the difference.

 

[SpringTXOR]

Happy to hear it's finally in your hands! Sorry to hear the wind noise is louder than you'd like it to be. Personally I have the tunes cranked 99% of the time so I guess that's my way to cope.

Glad you got it before the Canadian winter hits! Are you going to bother oil undercoating this fall or save it for spring or not at all?

It's funny up there y'all would want a hard top for winter, where as down here I only want one for summer. Way more nice cool days fall through spring, and when it's 95 with a heat index of infinity the a/c is going to work so much better with that hard top on!

 

[Tmurder1776]

Mine rolled off the truck today. The ordeal is 98% done. Now to get the dealer to drop their "handling fee".

 

[Headsong]

That's interesting, I didn't think this was an issue for Broncos. Though I note your production date is a good bit later than many of ours, so maybe that's the difference.

Yeah, I thought they had all the chips in hand before they began production?

 

[ATLColonial]

Yeah, I thought they had all the chips in hand before they began production?

That's something they've repeated multiple times, as well as the notion that they wouldn't build the Bronco unless they had all the parts for it. So someone is lying...

 

[Larrybwcg]

Happy to hear it's finally in your hands! Sorry to hear the wind noise is louder than you'd like it to be. Personally I have the tunes cranked 99% of the time so I guess that's my way to cope.

Glad you got it before the Canadian winter hits! Are you going to bother oil undercoating this fall or save it for spring or not at all?

Already rust proofed before pickup! Got a good deal on that, paint protection and service plan for four years.

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