Ford Pass Activation Issue

[Berwolf]

Not sure if any other new owners have had this issue but I can't activate my Ford pass on my new Bronco. I have tried two different phones.

I hit activate now, it pops up in vehicle to approve. Then the phone app says activation pending and time outs saying it couldn't complete the activation. I tried it in parking lot with lots of open room just to be sure.

If anyone has any ideas or pointers let me know.

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[Wanted33]

I'm not sure, but I will pass along my experience. The Fordpass app was undated a month or so ago. And, when that happened my two year old phone suddenly became obsolete. I bought a new phone, and it works fine now. Just a though for your consideration. I will say that Ford's electronic sites, app &web page, seem to have their share of problems from time to time.

 

[BravoV4]

The app itself has been a bit of a nightmare as of late. Especially with activations with Customers. Once you hit the agreement in vehicle for your phone and car to communicate close the app on your phone and reopen it. If that didn't work shut everything off and just go inside for about 30 mins. Turn the car back on and it might ask to connect with your phone and allow it. Once it actually happens you should get a notification from Ford saying you have been authorized. Hopefully this helps.

 

[Gloff]

Not sure if any other new owners have had this issue but I can't activate my Ford pass on my new Bronco. I have tried two different phones.

I hit activate now, it pops up in vehicle to approve. Then the phone app says activation pending and time outs saying it couldn't complete the activation. I tried it in parking lot with lots of open room just to be sure.

If anyone has any ideas or pointers let me know.

Try these things one at a time, if the first one doesn't work try the second etc...:
1. Delete truck from app + Master reset your Sync 4 (Settings>Reset>Master Reset) Then try again.
2. Same as 1, but after resetting, disconnect the negative battery terminal for 2 minutes, then try again.
3. Same as 1, but after resetting, pull the fuse for the gateway module for 2 minutes, then put it back and try again. (Fuse is #12 in the BCM fusebox, passenger side under glove box. Pg. 315 in the owners manual)

If that all fails, bring it to your service department to check the gateway module

 

[Berwolf]

Thanks everyone for the suggestions. I was able to get it working by resetting the Ford pass vehicle connection in the vehicle. Now I got my points and can order my accessories!

 

[Berwolf]

1 hour later says my account was removed from the vehicle. O well got my points. Done messing with app, doesn't seem worth the hassle.

 

[dgorsett]

Thanks everyone for the suggestions. I was able to get it working by resetting the Ford pass vehicle connection in the vehicle. Now I got my points and can order my accessories!

So, I don't have a smart phone, nor do I plan to get one. If I don't link a phone to FordPass I don't get my points? Won't it work through my Ford account on my computer? My wife has a Smart phone, but I know she wouldn't want her's linked to the account-getting annoying messages all the time.

 

[Berwolf]

So, I don't have a smart phone, nor do I plan to get one. If I don't link a phone to FordPass I don't get my points? Won't it work through my Ford account on my computer? My wife has a Smart phone, but I know she wouldn't want her's linked to the account-getting annoying messages all the time.

I was hoping not to activate as well and get the points. But it looks like you don't have a choice if you want the points.

Now after you get the points though you can deactivate in the vehicle and on the phone.

 

[Sndmn]

Same here. My account will only change on the phone to activation pending but no pop up ever appears in the vehicle. Tried most all suggestions. May be more of a connectivity issue because the car also never sees a WiFi network where as my explorer has no problem in the same location.

 

[DonM]

I'm also having an issue with FordPass activation. I apparently don't have the FordPass icon on my radio? Is that a thing? Car radio is connected to WiFi at my house. Just can't get the FordPass app to play nicely.

 

[sliwa]

All this is happening to me now. App or website, neither will allow me to activate the Bronco. I called customer service, they did some trouble shooting (steps 1 and 2 that @Gloff listed) and when none of that worked she escalated my case. I will try the negative battery removal later today.

Not sure if this is related, but my dashboard still shows wifi hotspot as ineligible.

 

[Gloff]

All this is happening to me now. App or website, neither will allow me to activate the Bronco. I called customer service, they did some trouble shooting (steps 1 and 2 that @Gloff listed) and when none of that worked she escalated my case. I will try the negative battery removal later today.

Not sure if this is related, but my dashboard still shows wifi hotspot as ineligible.

Try the fuse if that doesn't work 99% of the time that fixes it.

 

[sliwa]

Try the fuse if that doesn't work 99% of the time that fixes it.

Will do, thanks. So I’m guessing the fordpass connectivity problem is related to the wifi being ineligible?

 

[sliwa]

Try the fuse if that doesn't work 99% of the time that fixes it.

Also, when trying the battery terminal or fuse, do I perform step 1 and 2 over again also?

 

[Gloff]

Will do, thanks. So I’m guessing the fordpass connectivity problem is related to the wifi being ineligible?

They're a result of the same issue, yes. Basically the "Gateway Module" is a cellphone. Sometimes these modules get "stuck" for lack of a better term. The old saying turn it off and on applies here. Usually it only happens once then it works no issue from then on.

Also, when trying the battery terminal or fuse, do I perform step 1 and 2 over again also?

I would yes, start as fresh as possible.

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