Gillespie Ford charges 10 grand in dealer hardship fees?!

Fordmanbob

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So I called my dealer this morning to let them know I received my window sticker, the blend date was on the fifth, so it should be showing up fairly soon. After a few horror stories I wanted to make sure there were no surprises. I was told that even though I’ve been waiting for a year and had a ‘locked in’ price, there may be ‘dealer hardship’ fees. Wtf?? Has anyone else dealt with this? Is there any recourse?
So I called my dealer this morning to let them know I received my window sticker, the blend date was on the fifth, so it should be showing up fairly soon. After a few horror stories I wanted to make sure there were no surprises. I was told that even though I’ve been waiting for a year and had a ‘locked in’ price, there may be ‘dealer hardship’ fees. Wtf?? Has anyone else dealt with this? Is there any
Screenshot_20220108-112707_Chrome.jpg
recourse?
When is ford going to do this for us bronco order holders?
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So I called my dealer this morning to let them know I received my window sticker, the blend date was on the fifth, so it should be showing up fairly soon. After a few horror stories I wanted to make sure there were no surprises. I was told that even though I’ve been waiting for a year and had a ‘locked in’ price, there may be ‘dealer hardship’ fees. Wtf?? Has anyone else dealt with this? Is there any recourse?
ANOTHER GUY GET F**KED BY HIS DEALER.
Buy your Bronco from Eagle River Ford. Good honest folk. Eagle River WI.
 
OP
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Just refreshing the memories today that we‘re talking about a $10k ‘dealer hardship’ on top of the $35k MSRP.
‘locked in’ from the dealer via text is a meeting of the minds in my opinion. Others will disagree, OP but I’m happy to see that your story is still getting the attention it deserves.
Thank you very much, I appreciate it! I will definitely keep everyone updated, I'm not trying to get some sort of break, just the vehicle I ordered, for a fair price.
 
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So hardship fee for sitting on their arses ?I did all the leg work handed a file to my dealer so all he had to do was punch in the numbers!
That’s what I said. If they want to price gouge on their inventory, knock themselves out. But this isn’t part of their inventory. They did nothing. They’re essentially charging me ten grand to pick up my vehicle from their lot. It’s insane.
 

Cbiggs

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That’s what I said. If they want to price gouge on their inventory, knock themselves out. But this isn’t part of their inventory. They did nothing. They’re essentially charging me ten grand to pick up my vehicle from their lot. It’s insane.
The one difference I’ve noticed with your thread here is that the B6G community isn’t bombarding Gillespie with negative reviews, faux service appointments, emails to specific folks at the dealer, etc.
I don’t know if that’s a good thing or a bad thing, but @mlevine stated to you in his twitter reply that the negative doesn’t help him help you (essentially).
Lets hope for good news!
 

CJW0314

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That’s what I said. If they want to price gouge on their inventory, knock themselves out. But this isn’t part of their inventory. They did nothing. They’re essentially charging me ten grand to pick up my vehicle from their lot. It’s insane.
Have you heard anything from the dealer since you were contacted by Mike Levine?
 

phocion

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The one difference I’ve noticed with your thread here is that the B6G community isn’t bombarding Gillespie with negative reviews, faux service appointments, emails to specific folks at the dealer, etc.
I don’t know if that’s a good thing or a bad thing, but @mlevine stated to you in his twitter reply that the negative doesn’t help him help you (essentially).
Personally I don't think it's helpful to immediately go apeshit as soon as a dealer mentions ADM. Indicate your extreme displeasure, but give the dealership a chance to make it right. Sometimes they are just testing to see if they can extract more money from you, and will crumble when they meet resistance.

Show yourself to be an educated and reasonable consumer. Present your evidence that a deal existed at a different price. Escalate it through the dealership hierarchy and then complain to Ford corporate.

If that doesn't get you anywhere, then your dealer is an unrepentant asshole and it's time to either move on to more vengeful measures (which can include B6G brigading), or walk away if you don't have the stomach to get dirty.

Whatever happens, let B6G know, but don't expect us to launch a scorched earth social media campaign before you go through the more reasonable steps first.
 
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The one difference I’ve noticed with your thread here is that the B6G community isn’t bombarding Gillespie with negative reviews, faux service appointments, emails to specific folks at the dealer, etc.
I don’t know if that’s a good thing or a bad thing, but @mlevine stated to you in his twitter reply that the negative doesn’t help him help you (essentially).
Lets hope for good news!
Yeah, as long as the dealer makes it right, I'm not looking to cause drama. I just want them to do what's right.
 
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Personally I don't think it's helpful to immediately go apeshit as soon as a dealer mentions ADM. Indicate your extreme displeasure, but give the dealership a chance to make it right. Sometimes they are just testing to see if they can extract more money from you, and will crumble when they meet resistance.

Show yourself to be an educated and reasonable consumer. Present your evidence that a deal existed at a different price. Escalate it through the dealership hierarchy and then complain to Ford corporate.

If that doesn't get you anywhere, then your dealer is an unrepentant asshole and it's time to either move on to more vengeful measures (which can include B6G brigading), or walk away if you don't have the stomach to get dirty.

Whatever happens, let B6G know, but don't expect us to launch a scorched earth social media campaign before you go through the more reasonable steps first.
I tried to be reasonable at the dealer, but they were very indignant and essentially goading me to walk away from my Bronco. I don't want to raise hell with them if I don't have to, I'm just expecting them to be ethical.
Have you heard anything from the dealer since you were contacted by Mike Levine?
Not yet. I'm hoping that since it's the weekend, I'll hear something on Monday.
 

Penn65000

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I tried to be reasonable at the dealer, but they were very indignant and essentially goading me to walk away from my Bronco. I don't want to raise hell with them if I don't have to, I'm just expecting them to be ethical.

Not yet. I'm hoping that since it's the weekend, I'll hear something on Monday.
As I suggested earlier, threatening a complaint to your State Atty General and notification to "the media" and imposing a deadline would likely help. It did me. Again I believe a court would conclude that Ford's email promised price protection. Ford has to be aware of that. No need to be tender here -- as a prior poster pointed out, these dealers were deluged with cash (our tax dollars) -- not sure where one would find any sympathy or tenderness for them. Read 'em the riot act.
 

LSBronco13

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So I called my dealer this morning to let them know I received my window sticker, the blend date was on the fifth, so it should be showing up fairly soon. After a few horror stories I wanted to make sure there were no surprises. I was told that even though I’ve been waiting for a year and had a ‘locked in’ price, there may be ‘dealer hardship’ fees. Wtf?? Has anyone else dealt with this? Is there any recourse?
Ok..Here we go again with adjectives. Define "Locked In"? Did you have a signed dealer contract stating what you will pay upon delivery? Email correspondence confirmations with an agreed upon price? All legal documents to support your claim. If not.... Well..
 

DaveH

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Ok..Here we go again with adjectives. Define "Locked In"? Did you have a signed dealer contract stating what you will pay upon delivery? Email correspondence confirmations with an agreed upon price? All legal documents to support your claim. If not.... Well..
Any dealer that gives any sort of order confirmation with pricing on it needs to make it abundantly clear if that pricing may change at pick up. It would probably be advisable to have a customer sign a document indicating the price is subject to change. Not doing so is a setup for a poor customer experience. If the question is whether the OP has legal recourse, that will depend on the paperwork, but if the question is does the OP have reason to believe they were misled and have cause to report a poor customer experience via Google and by enlisting support from b6g, it sounds like they do.
 
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