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I brought in my 2021 Bronco on August 27, 2021 to, Hoffman Ford of East Hartford, Connecticut, to see if my warranty would cover a softop Issue.
Essentially, the softtop came defective and was scratching the roll bars. Furthermore, the right softop shock came out of place from normal usage of said soft top. The solution from the dealership was to fix/replace the softtop and get the roll bars repainted. The service department stated that the softtop issue was indeed covered and that the issue would take no longer than 2 weeks to be rectified. They scheduled the service appointment for me in for December 2, 2021.
On the day of the service appointment I was assured that warranty would cover everything and was given a Nissan Versa as an interim loaner.
After about 6 weeks (Jan. 18th)of waiting and not getting any call backs from my dealership, I decided to call and leave a message with the dealership's service department. I received no call back from the service department. A month passed and I decided to drop by and get some answers in person and valuables from the car. It was at this moment, that the service representative stated to me that the frame of the softtop was bent, that they had received a new frame, installed it, but did not received the canvas for said frame.
Now this is where the story gets good...
Allegedly a Ford engineer told the service department that they could remove the canvas from the old frame and use the old canvas on the new frame. Whilst removing the canvas from the frame, FORD moment in 3,2,1... ThEy RuINEd ThE cANvas !!!! So, I now I go from having a semi-functional softtop that still opens and closes but scratches my roll bars, to no a nonexistent softtop. In a flabbergasted state I asked the the service rep. about an ETA for the top and or part and he stated to me that they had no word from Ford regarding the top and or an ETA.
I then wait a week and decided to call the parts department of the dealership and see if they had any information. I was told by the parts department that the part was was going to be there within in a week. A week passed, I called again and the service rep. stated to me that the part was goin go be in with in 7-10 days. After said 7-10 days, I decided to call Ford themselves and they stated that the part is in backorder for an indefinite amount of time.
Needless to say, I am now stuck with a Nissan Versa, A $750.00 Dollar car note, $150.00 insurance bill for a car that I will not be able to drive or have in my possession for an unforeseeable amount of time. It has been almost 2.5 Months and this is not just frustrating but also vexing to say the least.
I hope Ford sees this and rectifies this situation. I'm not surer what to do, I feel backed into a corner. I am hoping that some negative press might light a fire under Fords ass, seeing as it was their engineer that told my dealership you could remove the canvas from the softtop frame. Please help spread the word.
Here is a "YouTube Short" documenting the canvas mishap. As you can visibly tell in the short, the canvas was basically detached from the frame.
Essentially, the softtop came defective and was scratching the roll bars. Furthermore, the right softop shock came out of place from normal usage of said soft top. The solution from the dealership was to fix/replace the softtop and get the roll bars repainted. The service department stated that the softtop issue was indeed covered and that the issue would take no longer than 2 weeks to be rectified. They scheduled the service appointment for me in for December 2, 2021.
On the day of the service appointment I was assured that warranty would cover everything and was given a Nissan Versa as an interim loaner.
After about 6 weeks (Jan. 18th)of waiting and not getting any call backs from my dealership, I decided to call and leave a message with the dealership's service department. I received no call back from the service department. A month passed and I decided to drop by and get some answers in person and valuables from the car. It was at this moment, that the service representative stated to me that the frame of the softtop was bent, that they had received a new frame, installed it, but did not received the canvas for said frame.
Now this is where the story gets good...
Allegedly a Ford engineer told the service department that they could remove the canvas from the old frame and use the old canvas on the new frame. Whilst removing the canvas from the frame, FORD moment in 3,2,1... ThEy RuINEd ThE cANvas !!!! So, I now I go from having a semi-functional softtop that still opens and closes but scratches my roll bars, to no a nonexistent softtop. In a flabbergasted state I asked the the service rep. about an ETA for the top and or part and he stated to me that they had no word from Ford regarding the top and or an ETA.
I then wait a week and decided to call the parts department of the dealership and see if they had any information. I was told by the parts department that the part was was going to be there within in a week. A week passed, I called again and the service rep. stated to me that the part was goin go be in with in 7-10 days. After said 7-10 days, I decided to call Ford themselves and they stated that the part is in backorder for an indefinite amount of time.
Needless to say, I am now stuck with a Nissan Versa, A $750.00 Dollar car note, $150.00 insurance bill for a car that I will not be able to drive or have in my possession for an unforeseeable amount of time. It has been almost 2.5 Months and this is not just frustrating but also vexing to say the least.
I hope Ford sees this and rectifies this situation. I'm not surer what to do, I feel backed into a corner. I am hoping that some negative press might light a fire under Fords ass, seeing as it was their engineer that told my dealership you could remove the canvas from the softtop frame. Please help spread the word.
Here is a "YouTube Short" documenting the canvas mishap. As you can visibly tell in the short, the canvas was basically detached from the frame.
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