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Look, I’ve resisted the complaining about Ford. I’m sympathetic to the struggle to produce the first model of a wildly popular vehicle during a global pandemic. But I have to share this.
I got good news today that my production date has been delayed. Why is that good news? Because I had not been informed that I had a production date at all, so this is a really good development. And don’t get me wrong I’m really happy.
But I not only wasn’t informed of my initial production date, I never got an email with a VIN. I also never got an email with an order number. Or ANYTHING ELSE. In fact I had to call my dealer to confirm that my order was, in fact, placed.
This has nothing to do with the pandemic or supply chain. Just bad customer service by Ford. On the plus side my dealer has been great and the Off-Rodeo was a blast
I got good news today that my production date has been delayed. Why is that good news? Because I had not been informed that I had a production date at all, so this is a really good development. And don’t get me wrong I’m really happy.
But I not only wasn’t informed of my initial production date, I never got an email with a VIN. I also never got an email with an order number. Or ANYTHING ELSE. In fact I had to call my dealer to confirm that my order was, in fact, placed.
This has nothing to do with the pandemic or supply chain. Just bad customer service by Ford. On the plus side my dealer has been great and the Off-Rodeo was a blast
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