Small Rant About Something Avoidable

[Coloradonatives]

Well this seems par for the course, it's clear, Ford cannot walk and chew gum at the same time.

Maybe you don't read and chew gum at the same time.
FORD- and every other vehicle manufacturer- does not ship vehicles. That has been hashed over and over. The same shippers with the same problems ship ALL of them so your comment is simplistic band-wagon stuff. Did BMW and Porsche send a thousand cars to the bottom of the ocean this month?

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[fv9]

Richmond is the largest auto delivery hub on the west coast. Your bronco should go onto a truck with other various fords and be shipped up to you. Mine went there also then was shipped via semi truck to the dealer. Did you think it was going to be taken by rail directly to the dealership???

No, it should’ve been shipped to the, oh, I don’t know, PORTLAND, OR auto yard. And we know it’ll come up via convoy. But ford doesn’t know when and they have been down there for over three weeks now.

 

[Here4fun]

I'd like to start off by saying that I understand production issues, I understand getting parts from suppliers, then mandates and shutdowns kill those supplies mucking up production. I don't understand why allocations changed, but not what this is about. I get the frustration from people when Jeep can pop out a 4xe or another Wrangler weeks after order, but Jeep has had those suppliers and probably backup suppliers in place for a very long time. Bronco parts probably not as long being a brand new vehicle. Ford probably could have done a better job on securing multiple suppliers. Whatever our opinions are the one thing that most of us can agree on is hindsight is 20/20.

My issue is the one thing, THE ONE THING that Ford should be able to fully control and to make sure it's done right, is shipping your vehicle to the right flipping state. My (and at least 2 others in my area) Bronco was on rail and on route to it's destination. I tracked the rail daily, expecting it's final destination to be the Portland Rail Yard in Oregon. Low and behold about 4 weeks ago, tracking stops in Richmond CA. After a couple weeks tracking says that my bronco has been released to the customer, BNSF, and that the rail car was released in, wait for it, Richmond CA. I finally got out of my dealer (not their fault, confirmed from other 2's dealer as well) that @Ford Motor Company sent our bronco's to the wrong state, and now they are sitting at the BNSF Automotive Facility in Richmond CA, and they don't know how long before they can get it up to us! I get that there's a driver shortage, but now I don't care. I have not been waiting as long as some others, but I know that one of those Broncos belong to a July 2020 reservation holder and this, THIS is unacceptable. We wait, we take the BS of a unpainted tailgate, bad valves in a particular date range of the 2.7, various other things that are QC issues. But the complete incompetence of not making sure deliveries are going to the right location boggles my mind.

All due respect to the employees at Ford and those in the positions of shipping, I acknowledge that I do not know your job or what it entails, but how can this happen? I don't know if Ford is putting pressure on getting Broncos sent out and not pushing for proper checks and balances or what the deal is, but Ford as a company needs to straighten out the one thing, ONE THING they should be able to manage properly which is getting the vehicle to the right state, right rail yard, and not miss the destination by 619 miles. And to top it all off, we can't go and get it. Give me the OK, sign whatever forms and I will do the 20 hour round trip to get my vehicle and take this off your plate since it seems to be a hassle to double check that a Bronco gets delivered to the right place.

This could be an issue with CSX and BNSF, I DON"T CARE! It's Ford's responsibility to make sure the delivery address is correct on the paperwork, and if shipping gets messed up it should get resolved ASAP and not "we don't know when we can get it up to you", (what my dealer was told from Ford). "We don't know when we can get it up to you" is unacceptable, figure it out!

I'm not the type to go all negative on something and I'm usually a pretty understanding person. I guess I was thinking that I was near the end of the production melee that is creating a Bronco, and technically I guess I am. Now my Bronco sits miss shipped, which was totally something that most motor companies seem to be able to handle properly.

Rant over, continue on with your lives, thank you for reading.

I tracked another person who was on the same rail car as you (and I agree it is ridiculous) so I'm familiar as can be with your situation. I don't know what exactly happened, but there was an issue with the paperwork on the rail car at interchange in Chicago. I don't know who's fault it was, but ultimately it comes down to the CSX, they are the shipper.

Unfortunately, the way these things work out, once a rail car gets headed in the wrong direction its difficult to get it going the right way. I don't know why they took you to Richmond and unloaded it there, but I wouldn't of made that decision. I also don't know if when they fixed the paperwork in Chicago if that's when the mistake was made that directed it that way.

Now, as far as Ford is concerned, when they book a load with the rails, its like you and I sending a package UPS. You tell them where to pick it up, where to drop it off and you leave the rest to UPS. Also, just like when you and I ship UPS, when the package doesn't get there on time you don't have much in terms of options but to get on the customer service line and demand answers. I pretty much guarantee that's going on right now and believe me Ford is not a customer either of the railroads want angry at them.

I agree with you that this has gone on long enough and frankly I wished I could give you more clarity but I don't deal with BNSF or the Richmond ramp so there's nothing more that I can find out. Unfortunately, logistics companies don't handle situations like this very well.

I'd like to start off by saying that I understand production issues, I understand getting parts from suppliers, then mandates and shutdowns kill those supplies mucking up production. I don't understand why allocations changed, but not what this is about. I get the frustration from people when Jeep can pop out a 4xe or another Wrangler weeks after order, but Jeep has had those suppliers and probably backup suppliers in place for a very long time. Bronco parts probably not as long being a brand new vehicle. Ford probably could have done a better job on securing multiple suppliers. Whatever our opinions are the one thing that most of us can agree on is hindsight is 20/20.

My issue is the one thing, THE ONE THING that Ford should be able to fully control and to make sure it's done right, is shipping your vehicle to the right flipping state. My (and at least 2 others in my area) Bronco was on rail and on route to it's destination. I tracked the rail daily, expecting it's final destination to be the Portland Rail Yard in Oregon. Low and behold about 4 weeks ago, tracking stops in Richmond CA. After a couple weeks tracking says that my bronco has been released to the customer, BNSF, and that the rail car was released in, wait for it, Richmond CA. I finally got out of my dealer (not their fault, confirmed from other 2's dealer as well) that @Ford Motor Company sent our bronco's to the wrong state, and now they are sitting at the BNSF Automotive Facility in Richmond CA, and they don't know how long before they can get it up to us! I get that there's a driver shortage, but now I don't care. I have not been waiting as long as some others, but I know that one of those Broncos belong to a July 2020 reservation holder and this, THIS is unacceptable. We wait, we take the BS of a unpainted tailgate, bad valves in a particular date range of the 2.7, various other things that are QC issues. But the complete incompetence of not making sure deliveries are going to the right location boggles my mind.

All due respect to the employees at Ford and those in the positions of shipping, I acknowledge that I do not know your job or what it entails, but how can this happen? I don't know if Ford is putting pressure on getting Broncos sent out and not pushing for proper checks and balances or what the deal is, but Ford as a company needs to straighten out the one thing, ONE THING they should be able to manage properly which is getting the vehicle to the right state, right rail yard, and not miss the destination by 619 miles. And to top it all off, we can't go and get it. Give me the OK, sign whatever forms and I will do the 20 hour round trip to get my vehicle and take this off your plate since it seems to be a hassle to double check that a Bronco gets delivered to the right place.

This could be an issue with CSX and BNSF, I DON"T CARE! It's Ford's responsibility to make sure the delivery address is correct on the paperwork, and if shipping gets messed up it should get resolved ASAP and not "we don't know when we can get it up to you", (what my dealer was told from Ford). "We don't know when we can get it up to you" is unacceptable, figure it out!

I'm not the type to go all negative on something and I'm usually a pretty understanding person. I guess I was thinking that I was near the end of the production melee that is creating a Bronco, and technically I guess I am. Now my Bronco sits miss shipped, which was totally something that most motor companies seem to be able to handle properly.

Rant over, continue on with your lives, thank you for reading.

So I just got off the phone with Damerow and they told me 40 broncos where on there way from California and should be here the 20 th And assured me they where not being sent back to Michigan.

 

[wmbarlow82]

I am one of those "Other Vehicles" - I have a 22 Ranger that got stuck on the same rail as @fv9 and @Rex21c and some others - after numerous calls to @Ford Motor Company and the dealer in Astoria Or. I got nothing except the will let me know when it shows up. Customer Service is a joke at times.

 

[Here4fun]

I'd like to start off by saying that I understand production issues, I understand getting parts from suppliers, then mandates and shutdowns kill those supplies mucking up production. I don't understand why allocations changed, but not what this is about. I get the frustration from people when Jeep can pop out a 4xe or another Wrangler weeks after order, but Jeep has had those suppliers and probably backup suppliers in place for a very long time. Bronco parts probably not as long being a brand new vehicle. Ford probably could have done a better job on securing multiple suppliers. Whatever our opinions are the one thing that most of us can agree on is hindsight is 20/20.

My issue is the one thing, THE ONE THING that Ford should be able to fully control and to make sure it's done right, is shipping your vehicle to the right flipping state. My (and at least 2 others in my area) Bronco was on rail and on route to it's destination. I tracked the rail daily, expecting it's final destination to be the Portland Rail Yard in Oregon. Low and behold about 4 weeks ago, tracking stops in Richmond CA. After a couple weeks tracking says that my bronco has been released to the customer, BNSF, and that the rail car was released in, wait for it, Richmond CA. I finally got out of my dealer (not their fault, confirmed from other 2's dealer as well) that @Ford Motor Company sent our bronco's to the wrong state, and now they are sitting at the BNSF Automotive Facility in Richmond CA, and they don't know how long before they can get it up to us! I get that there's a driver shortage, but now I don't care. I have not been waiting as long as some others, but I know that one of those Broncos belong to a July 2020 reservation holder and this, THIS is unacceptable. We wait, we take the BS of a unpainted tailgate, bad valves in a particular date range of the 2.7, various other things that are QC issues. But the complete incompetence of not making sure deliveries are going to the right location boggles my mind.

All due respect to the employees at Ford and those in the positions of shipping, I acknowledge that I do not know your job or what it entails, but how can this happen? I don't know if Ford is putting pressure on getting Broncos sent out and not pushing for proper checks and balances or what the deal is, but Ford as a company needs to straighten out the one thing, ONE THING they should be able to manage properly which is getting the vehicle to the right state, right rail yard, and not miss the destination by 619 miles. And to top it all off, we can't go and get it. Give me the OK, sign whatever forms and I will do the 20 hour round trip to get my vehicle and take this off your plate since it seems to be a hassle to double check that a Bronco gets delivered to the right place.

This could be an issue with CSX and BNSF, I DON"T CARE! It's Ford's responsibility to make sure the delivery address is correct on the paperwork, and if shipping gets messed up it should get resolved ASAP and not "we don't know when we can get it up to you", (what my dealer was told from Ford). "We don't know when we can get it up to you" is unacceptable, figure it out!

I'm not the type to go all negative on something and I'm usually a pretty understanding person. I guess I was thinking that I was near the end of the production melee that is creating a Bronco, and technically I guess I am. Now my Bronco sits miss shipped, which was totally something that most motor companies seem to be able to handle properly.

Rant over, continue on with your lives, thank you for reading.

So I just talked to DAMEROW ford and they said that there are 40 broncos headed this way and should be here the 20th

 

[Kos]

Richmond is the largest auto delivery hub on the west coast. Your bronco should go onto a truck with other various fords and be shipped up to you. Mine went there also then was shipped via semi truck to the dealer. Did you think it was going to be taken by rail directly to the dealership???

Richmond is not the largest auto facility on the West Coast by any measure. There are also three auto facilities in the Portland area which is where the rail car mentioned should of gone.

 

[Kos]

So I just talked to DAMEROW ford and they said that there are 40 broncos headed this way and should be here the 20th

40 Broncos is 4 rail cars worth.

 

[North7]

Huh? Are you mad at me or something? I wasnt playing word games. I’m one of the ones whose Bronco is sitting in CA. Just analyzing the situation.

Not at all, I just get tired of people repeating the customer thing over and over as if it were true.

If Ford did not consider J. Q. Bronco Buyer to be customers they would not be handing out Ford pass points and swag like candy. They would not be advertising or having Jim Farley on Twitter pitching the new Rattler today.

https://www.bronco6g.com/forum/threads/bronco-rattler-🤷🏼‍♂️.40482/#post-1312192

 

[fv9]

So I just talked to DAMEROW ford and they said that there are 40 broncos headed this way and should be here the 20th

April 20? Ugh. Better than what Ford said, but still three weeks out.

 

[Rex21c]

Richmond is the largest auto delivery hub on the west coast. Your bronco should go onto a truck with other various fords and be shipped up to you. Mine went there also then was shipped via semi truck to the dealer. Did you think it was going to be taken by rail directly to the dealership???

No but when we ALL had delivery dates of March 21st - 27th, then when we checked with our dealer, i did on the 25th, they were told by ford that they got delivered to Richmond instead of Portland for whatever reason and they don't know how long before they can get them up to us. Ford admitted that they shipped them to the wrong place, then shrugged at us.

 

[Here4fun]

40 Broncos is 4 rail cars worth.

I am one of those "Other Vehicles" - I have a 22 Ranger that got stuck on the same rail as @fv9 and @Rex21c and some others - after numerous calls to @Ford Motor Company and the dealer in Astoria Or. I got nothing except the will let me know when it shows up. Customer Service is a joke at times.

April 20? Ugh. Better than what Ford said, but still three weeks out.

I believe it could even be sooner. Hopefully they won’t sit at rail yard. They can’t use the excuse that they don’t have enough broncos to fill up car carrier trailers

 

[fv9]

I believe it could even be sooner. Hopefully they won’t sit at rail yard. They can’t use the excuse that they don’t have enough broncos to fill up car carrier trailers

I’m with Damerow so fingers crossed

 

[Here4fun]

I’m with Damerow so fingers crossed

Me too!!

 

[Here4fun]

No but when we ALL had delivery dates of March 21st - 27th, then when we checked with our dealer, i did on the 25th, they were told by ford that they got delivered to Richmond instead of Portland for whatever reason and they don't know how long before they can get them up to us. Ford admitted that they shipped them to the wrong place, then shrugged at us.

I’m with Damer

My Bronco with a destination to Hermiston also got dumped in Richmond. I wonder how many PNW cars and trucks were impacted? I plan on writing an email and a letter to Jim Farley, because I agree, nobody seems to care all that much. In fact, I was the one to tell my dealer my Bronco was there in the first place. My train car #, which I now have memorized, was TTGX697147.

Me too!!

How many of you have your vin number memorized and the CSX rail car number memorized like I do….

 

[wmbarlow82]

The amount of times I called to check the car location, I wouldn't be surprised if my officemates knew my rail number

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