Customer satisfaction program, not a recall.
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Unbelievable....the Wiper Update is ONLY if you're having problems!!
They can apply any title they wish, but it is a recall to correct the wiper program on model years manufactured during specific time frames. The “ Customer satisfaction program” for the Bronco wiper programming does not state every Bronco has the issue.
It’s not a recall. Recalls don’t expire. This program does.
And the OPs bronco is affected, the dealership is claiming they don’t need to do it because it’s a customer satisfaction program and isn’t exhibiting the concern.
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I got it done while in for an oil change. ButI can’t tell any difference. But dealers are unscrupulous… I had the washer sprayer issue twice under warrant, most recently a few miles before 36k (Charged ford for new motor and work) While in for oil change, At 40k, they say it’s not spraying and they tell me 400 to fix it. I say “nope, you did it wrong and should fix under warranty”. They say ford no longer allows that, I haveto sign tons of “safety waivers” since I deny their recommendation. Now, I’m in the Army and there in uniform. The service manager comes up and gives the lady in front of me a credit for having to wait all day. I told him I’d had a 0900 appointment and here it is now 1400, for a oil change and 10 minute “flash”. Nothing said to me. Not even a “sorry”. Anyway, I Get home, pop the fuse box… guess what? THEY removed the fuse to try to upsell me. I’ll be finding a new dealer...
I took it to the dealer for an oil change and mentioned the letter I got about the wiper issue. A paraphrased response was basically "Hey it's San Diego, you don't need it and we don't do it ". It was raining when she said this, not to mention we have had a lot of rain the past year or two, plus last I checked my Bronco is mobile and can go other places with plenty of rain.
I won't be going back there regardless, over 4hrs after my appt. they said it would be $200 to remove my aftermarket skid plates. At that point I said just give it back to me so I can get out of here. I went to a different dealership a couple weeks later without issue but they never mentioned the wipers and I didn't bother asking (it was pouring that day too). Although they did say they wouldn't charge me for the 5 tire rotation like they normally would. What? 5 tire isn't standard? and is an extra fee?
I won't be going back there regardless, over 4hrs after my appt. they said it would be $200 to remove my aftermarket skid plates. At that point I said just give it back to me so I can get out of here. I went to a different dealership a couple weeks later without issue but they never mentioned the wipers and I didn't bother asking (it was pouring that day too). Although they did say they wouldn't charge me for the 5 tire rotation like they normally would. What? 5 tire isn't standard? and is an extra fee?
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Mine was done without question.
Sounds like a dealer-specific thing to me. Switch to a different dealer
my dealer contacted me to come in ? we didnt even speak i dropped it off and picked it up later
Like most retail businesses, Ford dealers vary widely on their service practices and abilities. I have two Ford dealers within 30 miles of my house, I wouldn't ask, let alone trust them to put air in my bicycle tires. Their incompetence is only exceeded by their arrogance. But I've also had great experiences with Ford dealers in other markets. My hunch is the more competitive the market is, the better the dealer has to be in order to survive. This is an area Ford Motor Co. should really work on and ding dealers financially for poor CSI scores or customer complaints. I learned in business, no one expects you to be perfect, but they do expect you to be courteous, respectful and thankful for the business. Solving these dealer issues would go a long way to improving Ford's customer satisfaction scores as well.
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dealer did it at my last oil change, i never even brought it up. haven't had a problem with the wipers.
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Dealership did mine no questions asked
I got mine done last Friday when I went in for an oil change. Dealer didn't ask me if I was having problems. They just did it. Your Dealer sucks
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My dealer done it when they replaced the front pinion seal, before I even knew about the wiper thing.
They didn’t even ask, just done it.
They didn’t even ask, just done it.
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@Headsong What dealer did you take it too? I'm in the NW burbs so not to far from you. Last time I went for an oil change they asked me if I wanted it done and I told them maybe next time.
This is how my dealer went about it.
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Mine also asked if I had a problem with my wipers. I said no, so they said it wasn't covered. I then told them my wife had experienced the problem, so they said they'd fix it. Time will tell.
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