[Update: Ford actually helped and I got it back] Dealer sold my Bronco before it’s built.

[BroncoA512021]

Did they agree to sell it to you?

Why, if he canceled it?

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[Dpeatj04]

To be fair, you haven't been able to place an order since March and won't be able to until some time in Q4 unless you have a reservation or an order already in place.

We placed an order on April 14, 2022. Ford told dealership they were allowed to order 18 more 2022 Broncos.

 

[Letagoavs710]

Here’s my advice. Big companies hate when high level executives have to deal with problems because all of those problems become massive headaches for mid-level management. Write a polite email, include a complete timeline, and all documentation. Copy everyone below, and ask for a specific resolution. In the case, that request is for the dealer to honor the original agreement.

The contact information below is from Elliott.org (Elliott Advocacy).

Executive Contacts
Primary Contact
Jim Azzouz
Director, Customer Experience
1 American Road
Dearborn, MI 48126
[email protected]

Secondary Contact
Elena Ford
Chief Customer Experience Officer
1 American Road
Dearborn, MI 48126
[email protected]


Frederiek Toney
Vice President Global Ford Customer Service Division
1 American Road
Dearborn, MI 48126
[email protected]

Chief Executive
Jim Farley
President and CEO
1 American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

They got a doozy of an email from me.

 

[dbattle]

They got a doozy of an email from me.

Did you get a response?

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