🛠 1/3/22 Build Week Group

[Cat]

No update...still In Production, estimated ship date holding steady at 2/6.

So...you KNOW what is coming, right?!

Here is today's Purgatory Party Sad Song:

Where oh where, can our Broncos be?

<inspired by Queen>

We've paid our our deposit
We've configured our truck
We reserved at the launch but still
We don't have any fortune or luck

We are in Purgatory, my Friends
And we will keep waiting till the end
We are in Purgatory
We are in Purgatory
We'll always be tracking
'Cause we're in Purgatory... held by Ford

And we mean to wait
day by day by day by day

The wait is hard
I'm not gonna lie
The dreams of a Bronco and buying accessories for it
Means our wallets are bone-dry

But through it all
We will prevail
And soon we'll be driving our Broncos
Through the wind, sleet and hail

We are in Purgatory, my Friends
And we will keep waiting till the end
We are in Purgatory
We are in Purgatory
We'll always be tracking
Cause we're in Purgatory... held by Ford

Where oh where, can our Broncos be?

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[cybercoaster]

563 days since reserved
24 days since blend date
ETA 02/02 but it's still not shipped. No one at Ford can tell us why?

 

[Ford Motor Company]

I worked for a co-worker today. When she asked me I said I bet if I work for you my Bronco will come that day. Well I got a call at 2:30 from the dealer telling me that the Bronco was in. he told me to finalize stuff on my end and call him to set up a time to get it. So I wound up working an hour later than planned and rushed to bank to get cashiers check, got there 1/2 hr before closing, finished papers for USAA (dealer said they could match financing to 1.9%, but I already had it set with USAA) and called the dealer. I didn’t get the guy who called me because he was ordering a Bronco with another customer so I spoke to finance guy. He first questioned if it was really there and had someone confirm it. Then he asked when I wanted to come and I was like ahhh now? And he says it hasn’t moved since it’s gotten there, how about Monday?! I said ahh no, I work 13 hrs Monday, so he says ok how about Saturday and I said no, how about tomorrow??? He finally said ok 1 pm tomorrow, but we’ll call you if we can’t get it ready by then?!
so anyway, it’s at the dealer! Never saw anything on United road except inactive.

Congratulations, Colleen. We're so excited for you to get on the road in your new Bronco!

 

[Chick]

You're killing me!

NO! WE HAVE NOT!!!

<grumble-mumble Purgatory mumble-grumble>

I thought you’d have received it by now

 

[daddycreswell]

Congratulations, Colleen. We're so excited for you to get on the road in your new Bronco!

Wow Big Brother is watching!

 

[Cleehb]

Congratulations, Colleen. We're so excited for you to get on the road in your new Bronco!

Too bad the dealer told me they don’t know anything about the customer satisfaction program.

 

[Double Rods]

Picked mine up yesterday at Gullo Ford in Conroe. Because I financed it, had to sit through the sales pitch for all the add-ons in Finance Mgr office. Asked him to meet the Flood price and he couldn't. Also, glad I had my interest rate settled before I walked in because they quoted me 1% higher. Finance then met my number. Daryle Nelson, Fleet/Internet manager made the transaction quick and easy otherwise -- second car I've bought through him.

Initial impressions:

1. Eruption Green is way better in person than I expected. It's not 90's Toyota Camry green but more Masters golf green. The metallic paint is stunning.

2. The 2.7 is plenty powerful and I'm surprised at how nice it pulls from a stop. Gearing and low end torque is tuned nicely for city.

3. Cruised home down I-45 to Hardy Toll Road at 80-85 with no problems at all. Yes it's loud but not THAT loud. Steering is spot on and stable at speed even with Sasquatch.

4. Got a rock chip in window at about 11 miles on the odometer.

5. B&O stereo, SYNC4, Wireless Car Play -- all work flawlessly. B&O is plenty loud enough to drown out wind noise.

6. Removing OBX running boards today. They're worthless and get in the way.

7. Love the painted mirrors and black grille/white letters on OBX pkg.

Attaching a few pictures from yesterday/this morning. Glad I waited and did not pull the trigger on the Defender 110. Was *thisclose* to buying it. I would have regretted not seeing this through to the end.

 

[Broncbust]

I am a Project Manager by profession with a really good understanding of Change Management and apparently Ford could use some help regarding Communications, Process Improvement and Change Management.

I was completely irate yesterday when for no apparent reason and with no notification my estimated delivery date was changed from 2/1 to 2/13 (yes a Sunday). Today during my normal PC start up I saw that my status had changed to Built on 1/26. Had Ford only changed the status from "In Production" to "Built" first and then changed the estimated delivery date I would have translated that into a good thing because there was positive progress then the bad news on delayed delivery.

This slight change in process would greatly reduce the stress felt by so many of their customers who are caught up in a rotten order, build and deliver process. This doesn't help the Purgatory Party folks but if Ford took a few hours to think about how to improve their processes and communications they could reduce the stress level of many if not all of their customers by simply communicating at the correct times and more often than they do now.

Ford are you listening? Do you care?

Preach. I was called this week about it my car arriving. Psyched, but then it only seemed like a ploy to get me to finance. Generally good interaction, this time around ordering (my second, walked away from the first due to outrageous ADM). I just expressed to somebody else how this process seemed to terrible, nothing positive about it. In the dark, stranded at a rail station, watching obnoxious Bronco Sports, which I irrationally hate, all over the place.

This whole experience has been really bad and it could have been a blast.

 

[Double Rods]

Well, I just got the call I was waiting for.
She has landed at the dealership and he has double verified via VIN this is mine.
I will have to wait until Saturday for delivery, but that is ok.

I was at the dealer when yours came in. Pedro told me!

 

[WayneS]

I'm not sure if that was Karen I spoke to that time, but she seemed to have more info than the other CS reps I have spoken with. But I think the built status change doesn't always happen when it's picked up by the carrier based on other people's experiences.

And I've called CS twice since then (neither of them were Karen) and they said they don't see my vehicle being built, it's still in production and might ship by the 31st. So I don't know what to believe anymore

I just got off phone with Alyssa from cs (i know i have talked to her before). This was my 4th call, previous 3 said bronco is built and waiting pick up. Monday our est delivery changed from 1/22 to 2/11. Our dealership is zero help. Alyssa today informed me it isnt even built yet. WHAT? After a bunch of questions she just kept saying the same thing. It could be the tow package, the lux or micro chip. But refused to even acknowledge the question of why then would hundreds or even thousands of broncos been built and delivered since then? So frustrating.

 

[Jazer]

Mine is still sitting around Dixiana as far as I can tell

 

[Tarheel_Wes]

Picked mine up yesterday at Gullo Ford in Conroe. Because I financed it, had to sit through the sales pitch for all the add-ons in Finance Mgr office. Asked him to meet the Flood price and he couldn't. Also, glad I had my interest rate settled before I walked in because they quoted me 1% higher. Finance then met my number. Daryle Nelson, Fleet/Internet manager made the transaction quick and easy otherwise -- second car I've bought through him.

Initial impressions:

1. Eruption Green is way better in person than I expected. It's not 90's Toyota Camry green but more Masters golf green. The metallic paint is stunning.

2. The 2.7 is plenty powerful and I'm surprised at how nice it pulls from a stop. Gearing and low end torque is tuned nicely for city.

3. Cruised home down I-45 to Hardy Toll Road at 80-85 with no problems at all. Yes it's loud but not THAT loud. Steering is spot on and stable at speed even with Sasquatch.

4. Got a rock chip in window at about 11 miles on the odometer.

5. B&O stereo, SYNC4, Wireless Car Play -- all work flawlessly. B&O is plenty loud enough to drown out wind noise.

6. Removing OBX running boards today. They're worthless and get in the way.

7. Love the painted mirrors and black grille/white letters on OBX pkg.

Attaching a few pictures from yesterday/this morning. Glad I waited and did not pull the trigger on the Defender 110. Was *thisclose* to buying it. I would have regretted not seeing this through to the end.

I'll take those running boards off your hands!

 

[DaBroncstah]

Mine is still sitting around Dixiana as far as I can tell

Mine too I think!!!! Ugh!! Mine is supposed to go from Dixiana to Greenville

 

[Tarheel_Wes]

Mine too I think!!!! Ugh!! Mine is supposed to go from Dixiana to Greenville

Mine will be there tomorrow. Maybe ya'll are just waiting on me!

 

[Jazer]

Mine too I think!!!! Ugh!! Mine is supposed to go from Dixiana to Greenville

How long has yours been there now? Mine was emptied from the train car Saturday so, a week tomorrow waiting for a truck.

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