Another Bad Hard Top That Ford Dealership Refuses to Fix

[TXJeepScientist]

That shouldn't be normal on a $60k car

Exactly!!!!

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[the paws]

NOTE TO ALL SEEKING WARRANTY WORK. Some, maybe all, manufacturers allow only so many $$ in warranty work each month for each dealership. I guess it’s to prevent dealerships from doing unessential warranty work.

The lesson is don’t go in for warranty work until the beginning of the month if at all possible. It works, I tried it.

 

[BRON23]

So....this is the response I just got in my inbox moments ago from Fox Ford dealership:

"at this time,we are not going to replace top due to nothing more thanit is a molded roof and the slight ripples are normal by build"

I then asked for the name and any documentation that they received back from Ford Motor Company regarding my complaint. The response was as follows (you simply cannot make this up):

" no name just compared to a brand new roof like we discussed with my service manager thanks [name removed]"

They actually refused to contact Ford!!!

Any advice on how to escalate this to someone who would actually recognize an issue and pay attention? Sadly, the Yugo had superior craftsmanship at a fraction of the cost - this is embarrassing.

need to report
www.nhtsa.gov › recalls
try calling the executive office 313 .316.8280 at ford. Try to speak to someone there

 

[Brumby]

I can send you a colorized picture of my wrinkly old arse to see if they can tell which is which.

 

[Tex]

I can send you a colorized picture of my wrinkly old arse to see if they can tell which is which.

LOL so old it has to be colorized

 

[BadlandsA51]

NOTE TO ALL SEEKING WARRANTY WORK. Some, maybe all, manufacturers allow only so many $$ in warranty work each month for each dealership. I guess it’s to prevent dealerships from doing unessential warranty work.

The lesson is don’t go in for warranty work until the beginning of the month if ever at all possible. It works, I tried it.

There was a time long, long ago in Ford dealerships, (Like in the 80s), that warranty performance of dealerships was measured by total dollars spent in a period of time. Ford hasn’t measured warranty that way for about 30 years. It’s now measured by average cost per vehicle serviced. Timing of the repairs doesn’t make any difference. Ford made the changes in part to avoid the situation you are describing. The dealer you are talking about may have had some other reasons to put off the repairs.

 

[omi205]

For those that had the issue. Are you in four season climates? Wondering is this has to do with temperature changes (cold to hot) or excessive humidity/moisture. Either way it shouldn’t be happening but I’m just trying to see if there is a correlation with weather and the hard tops that is causing the separation/issue.

 

[BlueOvalBandit]

That shouldn't be normal on a $60k car

It's not a $60k vehicle though... It's a $30k vehicle (or whatever base costs now) with $30k in options. The top is the same regardless of trim.

 

[omi205]

It's not a $60k vehicle though... It's a $30k vehicle (or whatever base costs now) with $30k in options. The top is the same regardless of trim.

Lets say it a different way "That shouldn't be normal on any new vehicle", there we go. I think that works.

 

[Tex]

Lets say it a different way "That shouldn't be normal on any new vehicle", there we go. I think that works.

It's not normal though, most tops are doing just fine. Everyone comes here to post if they're one of the unlucky ones with a bad top, and you're seeing all of those because it gets your attention and everyone else's. I haven't made a post about how my hard top has been great with none of the issues that hard tops have, so you're not getting the other side of that story from those of us that have nothing to post about. Same goes for the 2.7L dropping valves...you'd think every single one of them was going to explode if you based everything off what you read here. What's not normal is leaving all of these potential issues mostly unresolved with new builds, they're still just churning out the same tops with no revisions. It leads me to believe the cost of addressing the issue in production is more expensive than just giving people brand new hard tops in the hopes that they're not going to be in that 1% or whatever the failure rate might be.

 

[omi205]

It's not normal though, most tops are doing just fine. Everyone comes here to post if they're one of the unlucky ones with a bad top, and you're seeing all of those because it gets your attention and everyone else's. I haven't made a post about how my hard top has been great with none of the issues that hard tops have, so you're not getting the other side of that story from those of us that have nothing to post about. Same goes for the 2.7L dropping valves...you'd think every single one of them was going to explode if you based everything off what you read here. What's not normal is leaving all of these potential issues mostly unresolved with new builds, they're still just churning out the same tops with no revisions. It leads me to believe the cost of addressing the issue in production is more expensive than just giving people brand new hard tops in the hopes that they're not going to be in that 1% or whatever the failure rate might be.

Fingers crossed. I 100% agree. I too am a hard top 2.7 owner. No issues noted. But im only at 1800miles. Loving it so far.

 

[the paws]

To BadlandsA51:

I know for a fact that some manufacturers to $$/mo for warranty work.

If a Ford dealer exceeds the average cost for warranty costs, what happens? What is the time frame of the calculation? Is there an incentive for being below average?

if there is a penalty for being over average and a reward for being under average, the it is a benefit to the dealership to do as little warranty work as possible. Plus, they’d have to hire fewer mechanics. Maybe this is why there are so many complaints about Ford dealerships refusing to do warranty work?

 

[jdbabb4247]

So....this is the response I just got in my inbox moments ago from Fox Ford dealership:

"at this time,we are not going to replace top due to nothing more thanit is a molded roof and the slight ripples are normal by build"

I then asked for the name and any documentation that they received back from Ford Motor Company regarding my complaint. The response was as follows (you simply cannot make this up):

" no name just compared to a brand new roof like we discussed with my service manager thanks [name removed]"

They actually refused to contact Ford!!!

Any advice on how to escalate this to someone who would actually recognize an issue and pay attention? Sadly, the Yugo had superior craftsmanship at a fraction of the cost - this is embarrassing.

3 months ago had my MIC top replaced, going to dealership tomorrow because new top has developed 3 white spots on the front passenger side panel. Last time my top was replaced dealership had my Bronco for 18 days.

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