BE WARNED: FORD REWARD POINTS ARE A LIE !!! [Update: Dealer-specific issue]

[Figmo]

So I'm one of those suckers who went "all in" on reward points. Even got a Bronco Visa card to earn more reward points. Right now, I'm sitting at around 60K points.

Which sounds like a lot but it's not really. Remember - the exchange rate on these things makes the Mexican Peso look like a real value. But that's not what I'm pissed about. I already knew all that going in. I figured "free is free" - even if it's a tiny fraction of a dollar.

So I ordered up a keyless entry pad and a set of door storage bags. Scheduled with the dealership to install the pad since I didn't want to mess with renting a license for FDRS and doing it myself. Dealership is an hour away from me (2 hour round trip). Get up there and the install goes fine and the time comes to pay the bill.

Lady tells me, "Ford is switching their computers around so you can't spend your Ford points"

WT ACTUAL F ?????

"What good are points if I can't spend them?"

"Oh you can spend them. Next time."

"You guys are 2 hours away. I don't know when the next time will be. What about earning points for today? Will I EARN points for today's service visit?"

"Oh yeah...you'll get points for today. No problem."

"So...your computer has the ability to earn me points, just not for me to actually spend them? That sounds awful convenient. For you!!"

"Sorry. Out of our control. It's Ford's doing."

So at this point, what I've learned is that you CAN NOT spend your reward points on Ford merchandise such as hats, jackets, t-shirts, etc (see my other post about that bullshit).

And now, apparently, you CAN NOT spend them on Ford genuine parts and service unless you're lucky and happen to pick a time when the computer is working.

What a F'ing ripoff. I'm cutting up my Bronco Visa card and about ready to tell Ford to just keep their fake reward points and shove them right up their GD ass.

All you new buyers have been warned. Don't get too excited about Ford's {cough cough} "rewards points" . There is no end to the creative excuses they'll invent about why you can't actually spend them.

P.S.
On a related note. The door storage bags are AWESOME. Even if I did have to pay for them with my Bronco Visa. Will be the last thing I put on that f'ing card. Promise you that.

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[1979]

I’ve had no problems spending my points at the dealership for service.

 

[monsterfd]

ive ordered $2500 cash value worth of accessories and had 300$ cash value in service done, never had a single issue.

 

[tractorcrusher]

I’ve had no problems spending my points at the dealership for service.

Me neither, but the person basically told him the system was down, which is possible... they should've told him they could charge it tomorrow or they should've given him a heads up before the service. When I schedule service I tell them ahead of time I plan on using my points.

 

[Newbie]

Time to change dealer:

 

[flip]

If this was in the last day or so, it is/was accurate. I lost access until about 10 minutes ago but Ford was aware of the issue. Dealer could still take the points, reference your repair order and cut you a check for the points. May take a manual adjustment to the accounts but shouldn't be a problem if they document it correctly.

 

[iamchewby]

Yeah that's a dealer problem. I used mine for an oil change when the system was down and the guy just took down my fordpass number and charged it later when the system was back up

 

[30snack]

So I'm one of those suckers who went "all in" on reward points. Even got a Bronco Visa card to earn more reward points. Right now, I'm sitting at around 60K points.

Which sounds like a lot but it's not really. Remember - the exchange rate on these things makes the Mexican Peso look like a real value. But that's not what I'm pissed about. I already knew all that going in. I figured "free is free" - even if it's a tiny fraction of a dollar.

So I ordered up a keyless entry pad and a set of door storage bags. Scheduled with the dealership to install the pad since I didn't want to mess with renting a license for FDRS and doing it myself. Dealership is an hour away from me (2 hour round trip). Get up there and the install goes fine and the time comes to pay the bill.

Lady tells me, "Ford is switching their computers around so you can't spend your Ford points"

WT ACTUAL F ?????

"What good are points if I can't spend them?"

"Oh you can spend them. Next time."

"You guys are 2 hours away. I don't know when the next time will be. What about earning points for today? Will I EARN points for today's service visit?"

"Oh yeah...you'll get points for today. No problem."

"So...your computer has the ability to earn me points, just not for me to actually spend them? That sounds awful convenient. For you!!"

"Sorry. Out of our control. It's Ford's doing."

So at this point, what I've learned is that you CAN NOT spend your reward points on Ford merchandise such as hats, jackets, t-shirts, etc (see my other post about that bullshit).

And now, apparently, you CAN NOT spend them on Ford genuine parts and service unless you're lucky and happen to pick a time when the computer is working.

What a F'ing ripoff. I'm cutting up my Bronco Visa card and about ready to tell Ford to just keep their fake reward points and shove them right up their GD ass.

All you new buyers have been warned. Don't get too excited about Ford's {cough cough} "rewards points" . There is no end to the creative excuses they'll invent about why you can't actually spend them.

P.S.
On a related note. The door storage bags are AWESOME. Even if I did have to pay for them with my Bronco Visa. Will be the last thing I put on that f'ing card. Promise you that.

I used mine this week.

 

[JimmyG]

I had 126,000 Ford Pass points. Spent them all except around 20k now. Used for accessories, oil changes and services on other vehicles (Bronco too new to require anything). Unless this is super brand new, I think your dealer is telling you lies.

 

[RagnarKon]

As others have mentioned.... never had an issue redeeming FordPass points.

Just did it yesterday, actually. Picked up some parts at the dealer.

 

[JimmyG]

You can even use them online for accessories. Example below

 

[Ksjrb03]

Ya I don’t usually call out complainers, but this is the most illegitimate complaint thread I’ve seen yet.

 

[JeffL]

i always thought they were a gimmick but did get me some floor liners.

 

[Blaven]

It may have been a technical issue at the time. With that said, I just used my points to buy the ARB air compressor. Paid $9 for it, so no issues here

 

[swooshdave]

2/10 on the rant.

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