Dealer is ignoring me when I said to cancel order?

[southbroadwayy]

Just ask for your $100 back and move on. No sense in being petty.

Doesn’t that encourage them to continue to with this behavior though?

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[okbob]

Doesn’t that encourage them to continue to with this behavior though?

From what I've learned about almost all Ford dealers since 7/13/20, even the two local ones that I thought were good ones and have dealt with before, they're not worried much about behavior, repercussions or reputation in the least lol. You(we) don't matter to them when it's all said and done, no matter what they say directly to your face or over the phone or email. If I ever get a vin, if it ever gets built, if it ever gets delivered, this will be my last new vehicle ever. Took all my might to order a new one as it was, I've been very fond of buying 2-3yo vehicles, even more so now lol.

 

[Rahkmalla]

Doesn’t that encourage them to continue to with this behavior though?

They are going to do it whether they are encouraged or not. Ford backed out of the reservations before dealer stock guarantee anyway, so even if they do cancel your order, they'll just get another softtop stock unit to charge ADM on. Doesn't really matter one way or the other. Allocation is allocation and constraints are constraints.

Why they are not willing to cancel the order when they are just going to get another one anyway? Well, when's the last time you met a car salesman who really knew how the system worked? I've learned more about buying and selling cars from enthusiast forums like this than I ever did from my 5 years of selling cars. Dealers keep employees in the dark because it's better for business.

 

[ChrisBicknell71]

Doesn’t that encourage them to continue to with this behavior though?

They have kids that need to eat too man. This is petty. If you get your $100 back move on.

 

[Inrustwetrust_]

My dealer has given me a hard time from the start and with all the issues with the hard tops I’ve decided to cancel my order and wait a few years. My reservation was converted to a 2022 order so I can’t cancel online. Dealer is ignoring my calls and emails because I’m assuming they want to keep the order for themselves. Called the corporate customer service line and they are saying my dealer needs to cancel the order and they can’t help me… Anyone have any advice on what to do?

The only way i was able to get the dealer to concel my hijacked order was to call the sales manager with the ford rep on the line and had the rep tell the manager to cancel the order while she was on the phone.

 

[Exomodo]

They're just telling you what they think you want to hear to get you off the phone. They don't care.

 

[troewe]

My dealer backed out of written deal twice, refused to give me a purchase agreement, and have just been difficult to do business with. They actually told me “we hope people decide not to purchase the cars when they arrive”. So they can bite me as far as I’m concerned lol.

I think some of you are giving dealerships too much credit. Customer service line called the dealership for me and they are canceling the order.

How are you getting customer care to do anything. I’ve spent 7 hours on the phone waiting on hold and I’ve gotten no where on my reservation being converted to an order by Auffenberg Ford without my consent.

 

[andrusoid]

My dealer has given me a hard time from the start and with all the issues with the hard tops I’ve decided to cancel my order and wait a few years. My reservation was converted to a 2022 order so I can’t cancel online. Dealer is ignoring my calls and emails because I’m assuming they want to keep the order for themselves. Called the corporate customer service line and they are saying my dealer needs to cancel the order and they can’t help me… Anyone have any advice on what to do?

If there is a VIN, it goes to the dealer, no matter what.

 

[swooshdave]

Y'all are might delusional if you think it's YOUR order. You don't have an order with Ford, your dealer does. They can do anything they want with it and if you want out you can get your reservation money and any deposit back and then go on your way. But to get all whiny about it is ignorant and petty.

 

[southbroadwayy]

How are you getting customer care to do anything. I’ve spent 7 hours on the phone waiting on hold and I’ve gotten no where on my reservation being converted to an order by Auffenberg Ford without my consent.

Ive only had to wait for 30-45 minutes on hold. Not sure if that’s something customer care can help you with tho.

 

[southbroadwayy]

If there is a VIN, it goes to the dealer, no matter what.

Definitely no VIN. March reservation with a ton of constants, I’d be surprised if it even gets built in 2022

 

[kypt]

Transfer to another dealer then cancel?

 

[BearPatrol]

They have kids that need to eat too man. This is petty. If you get your $100 back move on.

 

[Bronco4lyfe85]

Good job OP. Those of us still waiting appreciate you looking out for the rest of us.

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