did my dealer mess up

[jpcsoccer]

So, i reserved a bronco way back when... the first day you could. I placed the order with a dealer... again, the first day it was possible to do so. eventually, my dealer called and said i was being switched to a MY22, did i want to change anything. picked a different color...

now, when i go log in to my ford account, all it shows in the "reservations and orders" is a canceled 2021. no 2022.

my dealer claims that everything is still on track. i am not convinced.

anyone else have the same thing happen? am i getting a bronco? or did the dealer make an error?

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[BRBlue]

Sounds like the dealer did not convert your order to a MY22. You have to enter the order all over again for MY22 even if you already had one in the system for 2021. Hope this isn’t the case.

Ask them for a copy of the DORA for your new MY22 order.

 

[jpcsoccer]

Sounds like the dealer did not convert your order to a MY22. You have to enter the order all over again for MY22 even if you already had one in the system for 2021. Hope this isn’t the case.

Ask them for a copy of the DORA for your new MY22 order.

what is DORA?

 

[BRBlue]

what is DORA?

Dealer Order Receipt Acknowledgement

 

[Roll Sound]

Dealer Order Receipt Acknowledgement

Hopefully does not mean Dealer Ordered wRong Afterall in this case.

 

[Lifeliberty]

So, i reserved a bronco way back when... the first day you could. I placed the order with a dealer... again, the first day it was possible to do so. eventually, my dealer called and said i was being switched to a MY22, did i want to change anything. picked a different color...

now, when i go log in to my ford account, all it shows in the "reservations and orders" is a canceled 2021. no 2022.

Sounds like your res is canceled to me. You can call ford during the week to confirm, Gonna be on hold a while tho, fyi

Dora is a printout of the order

Could be they canceled your res and just entered a new order for you. But then you lose price Protection and points

 

[BRBlue]

From my experience the vast majority of dealers fall into 1 of 2 categories.
A) Incompetent
B) Dishonest
and in many cases C) All of the above

 

[Snowdogyyz]

I put in a 8-4-21 reservation. Never got a confirmed order after ordering on 8-9-21. Re-ordered when 2022 banks opened and my reservation that always showed on my account only showed cancelled order 2021.
But I had a DORA with priority code 19. Got scheduled for a build date of 2/7. Account still shows the cancelled 2021 order.

 

[PSUTE]

After being active up in here, I can tell you that most dealers are clueless. Sales people < Sales Mangers< General managers. Who are you talking to?

 

[jpcsoccer]

i have mostly been communicating with the finance manager.

his most recent reply was "trust me man... your order is in there"

 

[BRBlue]

i have mostly been communicating with the finance manager.

his most recent reply was "trust me man... your order is in there"

Then it should be easy for them to send you a copy of the DORA. If they can’t/won’t produce that then you have reason to be concerned.

 

[jpcsoccer]

i will request one monday and let you know

 

[BaseBroncoMike]

The “trust me man” is like the kiss of death.

 

[WyoBronc]

So, i reserved a bronco way back when... the first day you could. I placed the order with a dealer... again, the first day it was possible to do so. eventually, my dealer called and said i was being switched to a MY22, did i want to change anything. picked a different color...

now, when i go log in to my ford account, all it shows in the "reservations and orders" is a canceled 2021. no 2022.

my dealer claims that everything is still on track. i am not convinced.

anyone else have the same thing happen? am i getting a bronco? or did the dealer make an error?

You might still be okay. My situation is similar. I reserved an OBX with a reservation number of 10115xxx on 7/13 and a WT on 7/14 (image below). I cancelled my 2nd reservation when I found out I could change my earlier reservation from the OBX to the WT. When I got pushed to a MY22 and reordered the only thing showing on my account is a message that says “Sorry to pump the Brakes” and the image below of my cancelled order. The new MY22 order doesn’t show on my account but I have a VIN and a 1/17/22 build week. You might be okay.

 

[Lifeliberty]

This is what would concern me,
If the dealer canceled your res and just placed a brand new order, your res would show canceled online, they would have a dora, and it would get built.

But if the order isn't tied to your res do you lose the price protection and points?

If you only care that it gets built, get the dora and don't worry

I've had 3 reservations, first two I canceled, 3rd has been converted (not canceled)

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