- First Name
- Maverick
- Joined
- May 11, 2023
- Threads
- 4
- Messages
- 31
- Reaction score
- 46
- Location
- Superior CO
- Vehicle(s)
- 2022 Bronco
- Your Bronco Model
- Outer Banks
- Thread starter
- #1
Soooo... took the Bronco into my local dealer for recalls as well as to get the rear driver door looked at. It never closed right from day 1 and would require you to slam the door in order for it to close fully.
Left the Bronco overnight as the service advisor stated they needed more time for the door. The next morning he reached out and said it would be done that afternoon. Around 3p I was dropped off by my wife to pick it up and found it strange that the Bronco wasn't in front of the service bay where it seemed like other cars were being picked up. I also found it strange that the advisor chose not to show me the repairs or go out to the vehicle at all. Instead he said "yep no charge. warranty covered it, parked in spot A5".
I walk over and open the rear door and notice the weatherstrip is sitting cockeyed above the door. I push it back in place, fine. I attempt to close the door and the rear window doesn't do the roll down/up thing that it does normally for the frameless door so it won't close. I get in and reset the rear window by rolling it down and holding for 5 seconds and back up and holding for 5 seconds.
I then get ready to go back out to close the rear door and notice the interior B Pillar trim that gives access to the hinge bolts is hanging off. I investigate further, there's a broken clip and all of them are mangled. At this point I'm starting to get pissed.... so I take the Bronco up to the service door and grab my advisor. Show him the broken clip. He's questioning that it's actually broken and runs inside to grab a flashlight.
Here's the great part...... As he's inside I finally got a chance to step away from the vehicle as the spot they parked it in prior was super cramped with cars on either side.
That's when I notice these lovely gems.
Service manager comes out.... his concern somehow is if the door is closing correctly now (it's literally worse than before and the body lines are miles off). I kindly told him that the least of my worries is how the door closes... he took pics, said they will get it handled and that "for things like this" the body shop will call me to schedule it out...
At this point I was kinda in shock. Wondering how TF this happened and also what that means for repair. I don't want it blended. They'll have to repaint both doors and the fender and the jamb is my assumption.
Manager calls me back the next day while I was at work. Says on the voicemail that the body shop wants him to schedule it and for me to drop it off. I'm just weary on the whole thing at this point and haven't called back to schedule... I mean they can seriously devalue my nearly new vehicle if they haven't already.
ANY advice on moving forward is welcome.
Left the Bronco overnight as the service advisor stated they needed more time for the door. The next morning he reached out and said it would be done that afternoon. Around 3p I was dropped off by my wife to pick it up and found it strange that the Bronco wasn't in front of the service bay where it seemed like other cars were being picked up. I also found it strange that the advisor chose not to show me the repairs or go out to the vehicle at all. Instead he said "yep no charge. warranty covered it, parked in spot A5".
I walk over and open the rear door and notice the weatherstrip is sitting cockeyed above the door. I push it back in place, fine. I attempt to close the door and the rear window doesn't do the roll down/up thing that it does normally for the frameless door so it won't close. I get in and reset the rear window by rolling it down and holding for 5 seconds and back up and holding for 5 seconds.
I then get ready to go back out to close the rear door and notice the interior B Pillar trim that gives access to the hinge bolts is hanging off. I investigate further, there's a broken clip and all of them are mangled. At this point I'm starting to get pissed.... so I take the Bronco up to the service door and grab my advisor. Show him the broken clip. He's questioning that it's actually broken and runs inside to grab a flashlight.
Here's the great part...... As he's inside I finally got a chance to step away from the vehicle as the spot they parked it in prior was super cramped with cars on either side.
That's when I notice these lovely gems.
Service manager comes out.... his concern somehow is if the door is closing correctly now (it's literally worse than before and the body lines are miles off). I kindly told him that the least of my worries is how the door closes... he took pics, said they will get it handled and that "for things like this" the body shop will call me to schedule it out...
At this point I was kinda in shock. Wondering how TF this happened and also what that means for repair. I don't want it blended. They'll have to repaint both doors and the fender and the jamb is my assumption.
Manager calls me back the next day while I was at work. Says on the voicemail that the body shop wants him to schedule it and for me to drop it off. I'm just weary on the whole thing at this point and haven't called back to schedule... I mean they can seriously devalue my nearly new vehicle if they haven't already.
ANY advice on moving forward is welcome.
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