Hey California, anybody got a positive review for a dealership with NO MARKUPS for their Bronco?

[CaliBronco92]

Got my order in from Galpin. They honored MSRP from my time of order in late 2021. They did add door edge guards and charged for them, they said the overnight crew that does PDI adds those to every car. I would've argued it, but they accidentally threw in door bags that I didn't pay for so I just went with it. They did not mount the front plate fortunately, they said they don't put front plates on Broncos, Mustangs, or Mach-E's. Dealer fees were lower than other dealers I've purchased from in the past.

I will say, they didn't have any salespeople to help me out. They helped me get the ford app connected to the car, but that was about it. My salesperson was gone the week my bronco came in, and the guy filling in was trying to help 5 customers at the same time. He did a good job and was very transparent, offered to buy me dinner since I had to wait a little bit. I did like that the salesman was up front with me about financing, I told him what my credit union would offer and he said the banks he has access to wouldn't be able to match it so he won't even bother shotgunning my credit out.

1 other thing. Since Galpin is such a big dealer, cars don't sit at the railyard. Mine was ready to pick up the day after it arrived at the railyard out in Mira Loma

Overall, I'd buy from them again

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[jimmyd21]

Downtown Ford in Sac CA. MSRP and they honored the MY 2021 price. Stil at Priority 19, towing package is jamming me up

 

[da_jokker]

Downtown Ford in Sac CA. MSRP and they honored the MY 2021 price. Stil at Priority 19, towing package is jamming me up

I'm surprised. aren't they future ford just like the crooks in roseville?

 

[jimmyd21]

I'm surprised. aren't they future ford just like the crooks in roseville?

Downtown is great so far. The towing is a Ford problem not the dealer. I moved my reservation from Future a while back as they forced a HUGE ADM on me and they were unresponsive to any attempts to contact.

 

[Wildtrakbill]

Mission Valley Ford in San Jose. Ask for Wayne and tell him Bill sent you. They have zero mark ups….

 

[Schnabby]

Ken Grody in Buena Park honored my original March 2021 order DORA. I did have it signed with a $1400 deposit which helps ensure that gets locked in. Easy process and would recommend Jessica internally on sales and Anthony outside sales.

 

[Mob Scene]

Hmmm. Galpin. Guess the surprises depend on who you deal with. We got ours a month ago, and some others that have got theirs more recently didn't have the problems I did so maybe me and others complaining made a difference.

1. Price was MSRP.

2. I had to remind them they already got $1000.00 from us.

3. They installed door edge guards before we picked it up. Was not listed on our paperwork but the price of vehicle was adjusted. It was on an addendum to the window sticker but that was removed and put in the back seat before we got there. They refunded us the next day.

4. They installed the front license plate even though I asked them multiple times not to. He said it comes that way from the factory.

5. They act as though the Customer Satisfaction Program doesn't exist rather than just say they are not using it.

6. Had to call a few days after sale to have them do their part to add the Ford Pass Rewards.

Regardless of all that junk, he was very responsive and friendly for over a year. I felt like a valued customer while waiting, but more like a number when it came time for taking action.

Just take your time and make sure nothing is snuck in. Check the top really good. We noticed a huge scratch on the front panel the next day. But the mic top scratches easy anyway so whatever. Hope everything goes well for you but I think there are many other better choices.

Hmm, I'm going through Galpin myself, and I was also promised they are good on MSRP. So far, the rep has been good, somewhat friendly and responsive, but I can't get a signed purchase order out of them. I'm trying not to panic just yet. I will try to reach out again and get some more solid answers, as my rig is supposedly due in at the end of July. I would like zero surprises but that might be asking a lot. I really hope they do me right like they promised. Thanks for the insight!

 

[Mob Scene]

Got my order in from Galpin. They honored MSRP from my time of order in late 2021. They did add door edge guards and charged for them, they said the overnight crew that does PDI adds those to every car. I would've argued it, but they accidentally threw in door bags that I didn't pay for so I just went with it. They did not mount the front plate fortunately, they said they don't put front plates on Broncos, Mustangs, or Mach-E's. Dealer fees were lower than other dealers I've purchased from in the past.

I will say, they didn't have any salespeople to help me out. They helped me get the ford app connected to the car, but that was about it. My salesperson was gone the week my bronco came in, and the guy filling in was trying to help 5 customers at the same time. He did a good job and was very transparent, offered to buy me dinner since I had to wait a little bit. I did like that the salesman was up front with me about financing, I told him what my credit union would offer and he said the banks he has access to wouldn't be able to match it so he won't even bother shotgunning my credit out.

1 other thing. Since Galpin is such a big dealer, cars don't sit at the railyard. Mine was ready to pick up the day after it arrived at the railyard out in Mira Loma

Overall, I'd buy from them again

This is very reassuring! I'm working with them and so far so good. Can I ask, did they ever give you a signed purchase agreement? It was it just a verbal/email confirmation about MSRP? Thanks! Beautiful rig!

 

[CaliBronco92]

This is very reassuring! I'm working with them and so far so good. Can I ask, did they ever give you a signed purchase agreement? It was it just a verbal/email confirmation about MSRP? Thanks! Beautiful rig!

Just the original email saying MSRP, no signed agreement. I have never heard of Galpin marking up an order, only cars on the lot

 

[Macloven]

Hope I didn’t already post this. Vista in Woodland Hills was msrp with credit for price increase and the original deposit. No argument or bickering,car ready the day it was delivered

 

[cyberfalco]

Smith Ford in Conway, AR.
This is a great dealership to work with.

 

[bbkat]

I had a very positive experience at Galpin. Good communication, a little bumpy trying to change to the soft top but all went well and got mine very early (Oct 1, 2021)

I will say when all the concerns started about having a signed purchase agreement (this was July - way before the actual BS surprise ADM's started showing up), I asked to get the MSRP verbal agreement in writing. The salesman seemed a little irritated like I didn't trust him. But he understood when I gave him my perspective that if for some reason he wasn't available at delivery, I had nothing to prove our agreed pricing. He confirmed in an email.

I'll add that after attending a couple of their customer events, Galpin is all in on the Bronco community and customer satisfaction so I'd be confident with their integrity.

But that being said, I totally get the anxiety when these things are so effing hard to get, and you're putting trust in a car salesman you haven't dealt with before.

 

[pjhish]

Hemborg Ford, Norco. Leslie and Jim in Fleet Sales. Don’t go to the retail side.

 

[805BaseSquatch]

Had a great experience with Price Ford in Simi Valley. Honored MSRP and didn’t try to push me into buying extras etc, it was all straightforward.

 

[blackbronco]

Ken Grody Ford in Carlsbad gets my recommendation. Honored the MSRP and it was an easy transaction. I worked with Twee Hayes, their Internet Director, who was awesome to work with. Their finance office also didn’t pressure me on anything. Their ESP pricing was ok - the Granger deal still beats it.

I had an issue with paint chips on the front fender flares and scratches in the soft top, which they resolved quickly (repainted flares, $ compensation for top).

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