I brought my new Bronco home . . . . then everything went black

[WindwardOne]

Last Friday I brought my new Big Bend home. The next morning I went out and started it up and nothing but black on the console screen. (no speedo, no tach, no fuel gauge . . .). I jiggled fuses and thumped a few things in the forlorn hope of something was loose. Nope. Called the service department who were less than helpful with a response of "Bring it in on the 21st and we'll take a look". With much self discipline, I calmly told them what I thought about bringing it in on June 21st, and asked to escalate it to a manager. Long story short I brought it in this morning.
I did drive the BB down and back to our summer house this weekend, using the Waze app as my speedometer (and trying to abide by engine break-in protocol), but it was less than a practical solution.
Has anyone else run into this issue? Anybody have any ideas on cause or remedy??
I'll update if/when I hear back from the dealer.
Thanks!

Update - issue resolved. My Instrument Cluster Panel has been replaced (as of 6/16), but it took well over two weeks and because of poor communication/execution (long story that I will spare you the details), five trips to the dealer at 1 hr+ per trip. Ford customer service had been monitoring since the beginning of this thread and requested feedback on the resolution process, which I provided on Friday. Ford reached out again this AM to say that because of my experience the dealer is offering a Premium Extended Service Plan of 75K miles / 5 yrs, which is better than a poke in the eye (I had been researching and was planning to purchase a longer plan, but free is free). The only thing that left a bad taste in my mouth is that Ford said that the dealer would normally offer this at over $3,000. I could have bought the Ford Premium ESP contract through Flood Ford for under $900.

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[Razorbak86]

First thoughts...

• Instrument Cluster Module, or
• Fuse 13 (7.5A) in the Body Control Module Fuse Box (below the dash)
  • Protects the Steering Column Module and the Instrument Cluster Module.
  • See page 316 of the 2021 Bronco Owners Manual.
  • 2022 Bronco Owners Manual should be in a similar place, but may be on a different page.

 

[mikeeshim]

Have you tried disconnecting the battery as a hard "reset" and plugging it back in?
Not that you should have to, but it may be a quick fix, as how 90% of most computer issues are resolved.

 

[Osky305]

This happened to other people in the forums . Disconnect battery wait a minute and connect again. It should fix it

 

[calgecko]

"unplug it and plug it back in" - seems like troubleshooting steps for a poorly set-up PC. hope it works

 

[broncohopeful]

Comcast style — unplug battery and wait 10 minutes

 

[WindwardOne]

Thanks for the suggestions - I will try the "unplug" strategy, if the dealership hasn't got it figured out by EOD.
I did look at the another thread about this type of issue. The OP included a pic of his instrument cluster. In the pic the analog speedo on the left of the cluster was lit - in my case the whole thing is black/unlit and the analog is not working. Also noted that the reset didn't appear to work for that OP.
I'll circle back when this is resolved. thanks again!

 

[Matsterious]

My guess is a lose connector. That's a common theme on Fords.

 

[Ford Motor Company]

Last Friday I brought my new Big Bend home. The next morning I went out and started it up and nothing but black on the console screen. (no speedo, no tach, no fuel gauge . . .). I jiggled fuses and thumped a few things in the forlorn hope of something was loose. Nope. Called the service department who were less than helpful with a response of "Bring it in on the 21st and we'll take a look". With much self discipline, I calmly told them what I thought about bringing it in on June 21st, and asked to escalate it to a manager. Long story short I brought it in this morning.
I did drive the BB down and back to our summer house this weekend, using the Waze app as my speedometer (and trying to abide by engine break-in protocol), but it was less than a practical solution.
Has anyone else run into this issue? Anybody have any ideas on cause or remedy??
I'll update if/when I hear back from the dealer.
Thanks!

Hello, Bill! Send us a private message with your VIN and the name and location of your local Ford dealer. I’d be happy to see what I can do to assist with this screen concern. Thanks!

 

[ArrickSports]

Have you tried disconnecting the battery as a hard "reset" and plugging it back in?
Not that you should have to, but it may be a quick fix, as how 90% of most computer issues are resolved.

The advice of someone (like myself) who remembers IT Support in the 90's ;-)

 

[UNBROKN]

@Ford Motor Company. I know you do not pop up on here and respond as often as some forum members would like, but the fact that you do is nice to see.

 

[Gloff]

The advice of someone (like myself) who remembers IT Support in the 90's Always ;-)

 

[Jimmiee]

A scanner would tell you right away which module is offline. If all the fuses are good and disconnecting the battery doesn't reset it then it's probably a bad module or a connector that didn't get pushed all the way into the lock position. Hope it's something simple.

 

[stormshadow3800]

I don't know if the loose fuse block is still an issue on the '22s? Might want to check that. There are threads on here about it as well.

 

[Raptor911]

because most members just want to complain ... FMC responds when they think they can help the situation.

@Ford Motor Company. I know you do not pop up on here and respond as often as some forum members would like, but the fact that you do is nice to see.

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