IAG steps rusting after a month?

[IAG Off-Road]

I just want to add a bit to this thread... I was a purchaser of the steps early on... Slowly I watched the steps start to rust. after the second winter. I decided to send an email mentioning of my experience and provide some feedback.(Not knowing of others having the same experience)

To my surprise my mailing was responded to immediately and a new set of steps were promptly sent along. This is a shout out to IAG for standing behind their product and a "Thank you" to Kathy for the wonderful customer service.

I am happy to hear that they have the issues worked out. It is a good product. (Already received the new steps!)

If you are still trying to make a decision, you will not be disappointed with the steps...


-Ed

Thank you for the kind words!

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[Theowlhoothoot]

I just want to add a bit to this thread... I was a purchaser of the steps early on... Slowly I watched the steps start to rust. after the second winter. I decided to send an email mentioning of my experience and provide some feedback.(Not knowing of others having the same experience)

To my surprise my mailing was responded to immediately and a new set of steps were promptly sent along. This is a shout out to IAG for standing behind their product and a "Thank you" to Kathy for the wonderful customer service.

I am happy to hear that they have the issues worked out. It is a good product. (Already received the new steps!)

If you are still trying to make a decision, you will not be disappointed with the steps...


-Ed

Eh, they ended up sending me a new set that did not fit the rails and then stopped replying to me slowly about replacing them. I ended up selling my Bronco to the dealer with the rusty ones and still have the mangled ones in my garage.

 

[TRACKTOY]

hi
I bought a lot of parts from IAG I am very happy with their support especially from JAMES a very good person who always gave me excellent service. One day I will visit this company.
THANK YOU JAMES
TRACKTOY

 

[tourproto]

I just want to add a bit to this thread... I was a purchaser of the steps early on... Slowly I watched the steps start to rust. after the second winter. I decided to send an email mentioning of my experience and provide some feedback.(Not knowing of others having the same experience)

To my surprise my mailing was responded to immediately and a new set of steps were promptly sent along. This is a shout out to IAG for standing behind their product and a "Thank you" to Kathy for the wonderful customer service.

I am happy to hear that they have the issues worked out. It is a good product. (Already received the new steps!)

If you are still trying to make a decision, you will not be disappointed with the steps...


-Ed

Same experience here. I had already seen the very professional responses on this site from IAG so didn't feel the need to post a nasty rant thread like many chose to do.

One email to them, an email back, the product arrived, I installed, and sent the original back with a pre-paid shipping label.

Easy-peasy and a great product. IAG stands behind their stuff.

 

[A51OBX]

I hate to say it, went though same thing. Except now my second set is going in the garbage from rust, this set lasted almost 8 months, the first set lasted literally like 60 days. IAG was very easy to work with and sent new ones out promptly , I just don't want to have to keep doing this every few months. If powder coated properly it should be a few years before rust shows up on them considering it has not been off road yet.

also had one replaced due to issues of not fitting and working properly.

Any suggestions for different ones that you all like?

 

[TRACKTOY]

LINEX !

 

[RustysBronco]

Any one else having rust stains on their IAG steps already? These are starting to pop up on every seam that isn’t welded.

Mine are starting to look like this and it's been a little over a year on the truck. I don't suppose the folks @IAG Support did anything for you guys, did they?

 

[IAG Off-Road]

Mine are starting to look like this and it's been a little over a year on the truck. I don't suppose the folks @IAG Support did anything for you guys, did they?

Please send us an email to [email protected] with some pictures of your steps as well as your original order information. Some of our original steps did have a powder coating issue, which we have since solved with not only a new design, as well as a completely new powder coating process that is done 100% in-house. We will get you taken care of!

 

[Beach_Bum]

Mine are starting to look like this and it's been a little over a year on the truck. I don't suppose the folks @IAG Support did anything for you guys, did they?

With your handle, one would think you would embrace the rust.

 

[Hemisfear]

I was just crawling under my truck today and found lots of surface rust on my steps!
This is my second set, I don't think I'm going to trouble IAG about them, they replaced my originals no questions asked, but I think it's best to just refinish myself, no coating is going to stand up to Canadian winters for too long.

 

[604Bronco]

I was just crawling under my truck today and found lots of surface rust on my steps!
This is my second set, I don't think I'm going to trouble IAG about them, they replaced my originals no questions asked, but I think it's best to just refinish myself, no coating is going to stand up to Canadian winters for too long.

Flex Seal should hold up nicely…

 

[RustysBronco]

@IAG Support just shared an email. Here's how they look on my 4 door today. This was also just after having my truck detailed.

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